DANDY Reviews 121

Great customer service. Needed to change my order and they did what needed to be done to make that happen. Thank you

First, I must admit, I was not happy with the service of the company. That completely changed once the customer service people interacted with me one on one through email, which impressed me. The shipping took a while to come through, and ended up never arriving, and they gladly were able to assist me without any questions or hassles. The customer service is TOP NOTCH.

The hoodie is a cute design the embroidery is good quality but the hood is so small and uncomfortable even tho I sized up 2 sizes for an oversized fit. Im quite slim and it’s a still so small on my head I couldn’t imagine if others heads were bigger. I also asked if the hoodies have drawstrings before I purchased because I prefer drawstringed hoodies and customer service told me they do but mine did not arrive with it (the pictures differ for the products, some have it some don’t which is strange) When I asked about this as a follow up they just told me that some do and some don’t and mine dosnt which is like 😅 overall not worth it unless you really like the design, the hoodie also leaves lots of lint on clothes even after washing. Not worth it for me as I also had to pay for international shipping.

3rd time ordering and many more to come!

Just ordered my 5th, 6th and 7th hoodie from them and a pair of shorts! Can’t wait ☺️

I already own the “gift giving” hoodie and matching sweatpants which was a gift from my boyfriend and I’m obsessed, I recently also got the “these flowers” and “what if” hoodies and omg I’ve just been rotating between all of them, I wear nothing else, even my Lululemon scubas are collecting dust because DANDY’S hoodies are THE best!

From the hoodies to the designs to the quality to the shipping to the customer service everything is just a 10/10.
Reaching out to customer support is a dream because they reply super fast and are so helpful!

If I had to give any criticism at all it would only be that free shipping even to EU on orders above a certain amount would be appreciated but other than that I can’t think of anything.

Love, love DANDY & Mia! <3

customer service is soooo kind and helpful. plus the hoodies are so soft and the designs are gorgeous.

The hoodie is high quality. Of course it costs more than a regular hoodie, but it also looks a lot nicer than a regular hoodie. The shipping was quick, and even though I had to return 1 out of the 2 (my daughter is EXTREMELY picky about how her clothes fit), I had no trouble, and DANDY was quick to respond. I would be excited to purchase from them again!

the customer service was great. i placed an order and unfortunately something went wrong with it once it arrived so i reached out and they were quick to help me fix the issue
other then that the shipping was fast, response time was fast and the quality of the hoodie is great. will be ordering from here again

When my hoodie arrived, I noticed there were a couple of minor stitching errors. Nothing huge, but just enough that I reached out to their customer service to ask about it. They responded quickly, were extremely kind, and didn’t make the process to get a new one complicated at all.

In total I have 6 Dandy hoodies and a pair of their sweatpants. They are the best quality and totally worth it. They are thick, soft, and perfectly oversized. Their costumer service is great too which makes me feel even better purchasing from them.

Accidentally ordered wrong size and got an answer back within 12 hours! Got refunded super quick and then ordered the correct size. Amazing communication and can’t wait to give this hoodie for a friends birthday!

Dandy hoodies are absolutely gorgeous. The material and craftsmanship are amazing and well worth the price. This hoodie is designed to last and I mean it is a forever hoodie, a ride or die sweatshirt. Plus their customer service is top notch. Thank you Dandy!

Beautiful designs and quality. My daughters love their Dandy sweatshirts! We had to return our first order as the sizing was incorrect and we received great customer service with prompt responses to emails.

My teenage daughter loves her sweatshirts from Dandy. She gets a lot of compliments on them. I had to exchange a pair of sweats for a bigger size and they were very prompt with responses. Great customer service!

The customer service was incredible handling my return

Excellent customer service!! My daughter received a pair of shorts for her birthday. The shorts had a minor flaw with the label that is sewn on the back (could easily have been worn). I submitted the request for an exchange (very easy process) and Dandy shipped out a brand new pair without requiring the old pair to be sent back! I even received prompt email responses to a few questions that I had!

Great service
Love the hoodies
Accommodating

Excellent customer service. They helped with my order / return errors and let me cancel a duplicate order without question. And my daughter LOVES her birthday hoodie.

I accidentally ordered the same sweatshirt as my daughter-in-law did for our granddaughter had the problem resolved easily and quickly
It was a beautiful high-quality sweatshirt as well

I ordered my first hoodie from Dandy, a Valentine’s gift from husband. It did arrive sooner than predicted which was great. But I ordered a Large and they accidentally sent a Medium. I had paid for the free returns/exchanges and they promptly sent me a shipping label and I was also able to reuse their original shipping bag (with a lot of packing tape) to ship it back. They immediately sent me the correct size and that too arrived sooner than predicted - delivered on Valentine’s Day actually! LOVE the hoodie, seems to be amazing quality, heavyweight which is needed here in the Northeast in the winter. Design is beautiful, colors are fabulous. I have not washed it yet so I have fingers crossed I won’t have any issues as others have posted. But I am very satisfied. UPDATE: I spoke too soon with this review. I received the same hoodie again on Feb. 17 and was charged for it even though I did not order it. They are not sending me a shipping label to send it back and also not refunding my money for this second identical hoodie which I DID NOT order. No real dedicated customer service to rectify this - just bots or something it seems. I did not even open the package so if they just send me shipping label I will return it to them and I want my money refunded for an order I did not place.

It took 2 emails to get help but once I was able to get a response the customer support that I received was excellent! I would definitely purchase from Dandy Worldwide again. Good quality product, quick shipping, and good after delivery support!

In total, I have bought three hoodies and a tote bag from Dandy. They are excellent quality and their designs are so cute and perfect! My tote bag started to rip slightly at the hem, and they did not hesitate to replace it for me, and the person I communicated was the nicest person ever! I highly recommend buying a hoodie or a tote bag from this small business, and I hope that everyone has the same great experience I got.