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Darch Oil Reviews 

558
•
TrustScore 4 out of 5

4.2

Fuel supplier
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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers had a great experience with this company. Customers frequently praise the professional staff for their consistently helpful attitude, noting that drivers are polite, respectful, and very careful when navigating tricky property access. Consumers also highlight that the online ordering platform is very straightforward, offering consistently good market prices and reliable, fast service during routine deliveries. Some reviewers were not happy with unexpected delays, mentioning that their oil arrived significantly later than the scheduled delivery dates. People also noted significant communication challenges when trying to reach customer support for timely updates, experiencing poor responsiveness regarding postponed schedules.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised prompt arrivals, helpful... See more

Service

Clients share high satisfaction regarding the service, frequently highlighting reliable deliveries and... See more

Staff

People report positive experiences with staff, frequently highlighting helpful, courteous, and polite... See more

Order

Reviewers express mixed feelings about their order experiences, with many praising the easy online process,... See more

Price

Customers consistently note ambiguous experiences with price, often praising good market rates and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant company, always friendly & helpful when you call the office. Drivers excellent, Never had a problem with Darch Oil service & reliability, great communication at all times. Wouldn’t go any... See more

Rated 5 out of 5 stars

Heating oil arrived in perfect time. The quantity we asked for arrived when arranged, and the delivery was done first thing in the morning - we didn't even know they had been. Easy and efficient - and... See more

Rated 5 out of 5 stars

Fantastic service, as always! Easy to order online, or if ordering via phone the staff are always friendly and happy to help. The delivery drivers are always respectful and careful on our property w... See more

Rated 5 out of 5 stars

Very easy to order and good information about the delivery day. The delivery driver was extremely pleasant and followed the original online directions perfectly. I have been using this company fo... See more

Company details

  1. #21 of 26 best companies in Fuel supplier

Written by the company

Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...

Contact info

4.2

Great

TrustScore 4 out of 5

558 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(558)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quick and Easy

Quick, easy to order. Always get to speak to someone on phone.

Order came more quickly than promised. Great service.

6 May 2024
Rated 3 out of 5 stars

I don’t like having to pay extra to get…

I don’t like having to pay extra to get an earlier delivery. After all, if no one paid it you would get it in your due turn which would be earlier. Also, although I paid extra for an earlier delivery it never arrived and I had to chase. No one called me. I did receive a discount.

11 April 2024
Rated 4 out of 5 stars

Delivery

No email giving delivery date other than a delivered by date. Otherwise excellent service as usual

1 April 2024
Rated 5 out of 5 stars

I'm a first time buyer from darch but…

I'm a first time buyer from darch but the experience was as easy as it could have been. I did have communication with the local office via email, as I hadn't received notification of my order. This was rectified immediately and my order was delivered when they said. Will use again.

23 March 2024

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