My package was not delivered, the member of staff has been completely useless, barely responds leading me to escalate the issue with PayPal. The staff member then made false claims on the dispute an... See more
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See what reviewers are saying
As a fan of Warhammer and sadly not being a lottery winner I'm always appreciative of any company that provides warhammer with any form of price reduction. I've ordered from Dark Sphere repeatedly and... See more
I used to use Dark Sphere a lot back before I had kids and actually had time to play 40k. After having trouble getting my hands on a Gundam TCG starter deck from another seller I saw that Dark Sphere... See more
I've been waiting 3 months for a d Age of darkness box set, it's not been delivered and they don't seem to care into getting it to me. Royal Mail have the package back to them and I've asked for a re... See more
Long-time Customer Experience.
I've been using Darksphere for a couple of years now.
They've made a few mistakes in terms of stock issues but customer service has been absolutely top-notch, with live chat responses within 1-8 hours normally, and able to help with anything. The prices are the best in the UK for GW products, and excellent for their other stock, the shipping is prompt, and the few times I've needed a replacement they've had it to me within 2 days.
Fantastic stuff. Keep it up.
25 July 2020
Unprompted review
Excellent
Quick delivery and great price. No need to call customer services as everything worked first time.
9 July 2020
Unprompted review
Only had good experiences with prices
Only had good experiences with prices, customer service and fast shipping at this store!
23 June 2020
Unprompted review
Love this site!
Love this site!
The prices are always the most competitive and customer service is great.
The website could do with an update and if the item isn't in stock the shipping and updates for that order are slow but that's not a huge deal.
Would recommend this company regardless.
30 April 2020
Unprompted review
Poor Customer Service
Difficult to give a fair review - price is competitive, delivery time is ok (a little slow to dispatch, but not too bad) and ordering is genrally not an issue when they have stock.
However, when they don't have stock, issues start to crop up.
The site advertises when stock is due in - fair enough you'd think, however this stock is often already sold, so you have absolutely no idea when your order will arrive. You're given no ETA, no indication, it's just a guess.
To make matters worse their customer service team (Alex in my case) are utterly unprofessional. The tone of their responses is terrible, sarcastic and way below what I'd expect from any company that wishes to retain it's customers.
Similarly their explanation of why they advertise stock that's not available is poor - apparently misleading customers is preferable to customers phoning asking if they're getting stock in.
4 March 2020
Unprompted review
Have ordered many times from Dark…
Have ordered many times from Dark Sphere - thanks to their prices I am still interested in the Games Workshop hobby (wouldn't be if I was still paying Games Workshop store prices) always great service and prices as well as great customer service. Brilliant company.
6 January 2020
Unprompted review
Fast delivery and excellent prices
Fast delivery and excellent prices, answered my questions over the phone really easily. Perfect way to get started with the warhammer hobby!
18 October 2019
Unprompted review
Unreliable and unprofessional. Avoid!
Half my order turned up almost a month late, another part of it was cancelled without me being informed. The worst part comes when you contact their customer services. Didn't even have the decency to apologise or recognise the issue, and spent our whole correspondence either trying to pin the blame on their supplier or just taking a confrontational tone. Flat out unprofessional.
16 July 2019
Unprompted review
A lovely Suprise
Ordered my sisters birthday gift from them, as I was having trouble sourcing it elsewhere I asked of it was possible to get it by her birthday.
Although they just missed her birthday they kept me up to date with the process and delivered as close to the date as possible with an extra gift to say sorry.
Will buy from again.
1 July 2019
Unprompted review
Very rare to get quality service but…
Very rare to get quality service but dark sphere manage it in spades. Can't recommend highly enough.
6 April 2019
Unprompted review
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