Excellent set of clippers, would highly recommend to add to your kit. The shape design of the TSuper’s fits comfortable in your hand making them easy to use all day. The Signature clippers are powerf... See more
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My TSupers had broken 6 months in, so sad indeed. The CS Team at DART PROFESSIONAL kindly cane up with a solution .. 30% off a new TSuper and included the repair part. While I have not received my... See more
Sorry to say that but the clippers I got I wouldn't call professional They cut my customers skin,they pull the hair and they don't cut thick hair unfortunately So I am very disappointed! And I... See more
Company replied
So I had to go to Salon International meet the guys from DART,and they changed my clipper whitout any problems, this new clipper is amazing and works very well,now I am pleased and happy customer! Def... See more
Company details
Written by the company
DART Professional UK manufactures grooming products and accessories chosen to be employed by individuals and professional barbers. All our items are leveraged with advanced technology, blade and battery efficiency, durability, and elegant designs that meet and exceed functionality standards.
Contact info
124 City Road , EC1V 2NX, London, United Kingdom
- 02034883132
- info@dartprofessional.com
- dartproclippers.com
3.1
Average
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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The quality of the lever isn’t good
The quality of the lever isn’t good. It has only 4 clicks instead of 5, one of the clicks directly moves on to the next as well so it feels like there are only 3.5 clicks.
Me and my friend both got the same clippers but they both came with a different type of blade and different colour blade.
The customer service was extremely poor.
I wish the company the best but they have a lot to improve on if they wish to compete with the established brands.
20 February 2022
Unprompted review
The service was good and my item was…
The service was good and my item was processed quickly. The reason its not a 5star is I paid for the postage for 36 to 48hr delivery and parcel arrived a week later. Also when I tried to get in contact with Dart I got no reply
23 January 2022
Great quick service highly recommend
Great quick service highly recommend, Great products & follow up service.
15 January 2022
Thank You DART PROFESSIONAL
My TSupers had broken 6 months in, so sad indeed.
The CS Team at DART PROFESSIONAL kindly cane up with a solution .. 30% off a new TSuper and included the repair part.
While I have not received my order (just placed it yesterday) to see how all works out, I must commend DP for their quick follow up and kind generosity. 🎩
6 January 2022
Fantastic service after having an issue…
Fantastic service after having an issue with a product that was faulty, issue handled with care and most importantly sorted!
Thank you
6 January 2022
Very good clipper
DO NOT LEAVE BAD REVIEW BEFORE CONTACTING THE SELLER FIRST like i did 🤭
I do apologise and it’s not in me to do this usually but it happened.
After receiving the clipper which havn’t met my expectations. Instead of contacting the company about it i have left a 2 star review and judged it too quickly.
So the team clarified evrything and explained that the clipper shouldn’t perform like I described it and instead insisted of getting in touch with them for a replacement
The clipper performs like a champ now and i love i!
Thanks
15 December 2021
Unprompted review
Products great delivery rubbish
8 November 2021
Reply from DART PROFESSIONAL Clippers
Dear Mr. Rob,
Thank you for your feedback.
We are delighted that you are pleased with the product you purchased from us. As you may be aware, we rely on Royal Mail for product delivery within the United Kingdom. Unfortunately, their services have fallen short of our and our customers' expectations.
We are in discussions with other courier companies about improving the delivery of product nationwide. We are discontinuing our Royal Mail services as of today. We anticipate that we will be able to get your products to you in a timely manner on your next purchase.
Thank you for your business.
DART PROFESSIONAL
Department of Operations.
Great tool love it
27 September 2021
Absolute shocking customer service
Absolute shocking customer service. I will never use this company again.
UPDATED.
The main issue was you not replying to several emails I sent you and also not responding to online chat several times. It got to the point where I had to phone you to sort out an order that took over 3 weeks. The order that I finlay received does not even work.
26 September 2021
Reply from DART PROFESSIONAL Clippers
Dear Dom,
We regret that you are dissatisfied with the customer service you received. Our goal has always been to meet and exceed the expectations of our customers.
I checked your orders and followed up on their status. You had ordered a replacement charger using the "Pay on delivery" option. Unfortunately, we were unable to provide this service. As a result, the order was transferred to the regular order process, where payment is required prior to shipping. Your order was processed and shipped as soon as the payment was received. I can also confirm that the order has been delivered by Royal Mail.
We appreciate your feedback, and we will review the process to ensure that a similar scenario does not occur again in the future.
Thank you for your business.
DART PROFESSIONAL
Department of Operations.
VERY HAPPY
The shipping time was extremely quick, and opening the box and seeing the beautiful clippers made my day!!! Cut like butter and will definitely be purchasing more clippers in the future
6 September 2021
Received Wrong Model, but DART Corrected and Made up For it
I ordered the Sensation Balding Clipper with a US plug from DART Pro. After initially receiving the wrong model (was sent a UK plug), I reached out to their customer service and left a two-star review here and they were able to issue me a replacement, upgraded model free of charge. Having had two clippers/trimmers from them, their products are high quality, reasonably priced, and very easy to use especially if you're seeking cordless clippers.
Please note: I was not paid to or coerced into revising my initial review at all. I revised and improved the rating on my own volition.
19 August 2021
Reply from DART PROFESSIONAL Clippers
Hello Wesley, and apologies for the experience. However, it may seems you have not been getting our correspondence to you. Please, kindly check your spam folder.
On the 16th of August (3 days ago) we sent you a status update on your return that we have upgraded your trimmer i.e. you are getting a more powerful model of our product. It has been processed for shipping.
Similarly, we rely on international courier like DHL, UPS, USPS etc to ship products. The speed of delivery is out of our control but we always engage with them to ensure our customers are properly served within a reasonable time frame. Pre-Covid, it hasn't been an issue but the impact of Covid on shipping logistics has been very challenging. As things settles and the battle against the virus is being won, delivery is getting better. Kindly bare with this global crisis.
We'll continue to do our best to satisfy your need. Thank you for your understanding and we are confident your view will change when you get your new products. We also appreciate your comment on how solid the trimmer is. Thank you.
Kind regards,
DART
Update: We can confirm that your upgraded trimmer has been delivered by UPS
I didn’t received the delivery and I…
I didn’t received the delivery and I hope i’m not gonna deal again with Royal Mail
31 July 2021
Reply from DART PROFESSIONAL Clippers
Hello George,
Apologies that you didn't get your trimmer in a time manner. We followed up with Royal Mail immediately you notified us.
In our last telephone conversation with our customer service team member, you confirmed the product was delivered the following day by Royal Mail.
Thank you for your patience, understanding and business.
Kind regards,
DART.
Amazing clippers recommend everyone to…
Amazing clippers recommend everyone to try the products out and as for the price, so cheap for an amazing product
23 July 2021
I purchased a charger for my trimmer
I purchased a charger for my trimmer. I made sure to get the right one, it practically doesn’t work unless you put it at an angle and it turns off by itself.
21 July 2021
Reply from DART PROFESSIONAL Clippers
Hello UN.
Apologies that you have had this experience.
From what you have described in this review, it seems the problem is NOT the charger you purchased but the charging port/pin on the trimmer itself. The trimmer will turn off once the battery power is depleted.
Please contact our technical support and we can fix this for you. We guarantee a 48-hour turnaround on receipt of returned product.
Chat - dartpro.uk/chat or
Email - orders@dartprofessional.com
Absolutely love Dart clippers
Absolutely love Dart clippers, trimmers and foils. They are the total package. X
19 June 2021
Excellent value,quality motor
3 June 2021
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