Your website is easy to navigate and find products that you need. It would be nice to have more options on hardware before going to the checkout page. Your composit and glazing options are limit... See more
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Review summary
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Very impressed by delivery time and quality of workmanship on delivered product. Although detailed description could be better to avoid negative reviews !!! Especially for customers with no knowledge... See more
speedy service, kept informed. However... I only had a few hours notice of delivery. The e-mail came through on a tuesday afternoon, about a 7.30 - 10.30 am delivery slot the next day and I didn't hav... See more
Company replied
Door took weeks to arrive. Comms were poor, no updates given unless chased several times. Don’t order if you need anytime soon.
Company details
- #7 of 7 best companies in Charity shop
- #1 of 1 best companies in Psychoneurological specialized clinic
Written by the company
I do not pay trustpilot the £7K p.a. fee to edit the reviews on this profile. We are a very small independent with over 36'000 previous customers over 18 years of trading. If you have an issue with an order please contact us directly. We have no affiliation with trustpilot and therefore may not see your details or requests posted to this page. All the Best!
Contact info
London, United Kingdom
- davesdoors.co.uk
3.4
Average
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not great for phone viewing
Doesn’t have a good range of composite doors as I’d hoped and webpage doesn’t view well on a mobile as the right hand side is cut off and I can’t zoom out and move the screen to the side.
24 September 2025
Unprompted review
Informative and easy to use website!
I’ve been researching my options for a new front door and found the Dave’s doors website very informative and easy to navigate and use. The chat feature is super useful and the options are varied with detailed descriptions!
18 September 2025
Unprompted review
Best quality, beautiful finish, competitive price
After researching all types of door companies online, I found the Daves Doors website easy to navigate, with great options at affordable prices. Don't go anywhere else. Daves Doors provide beautiful, high quality doors for a fraction of the price of competing sellers.
16 September 2025
Unprompted review
Order 2x stable doors £1500
Order 2x stable doors £1500, cannot contact them landlines get diverted to a mobile and is always voicemail Messaging service is an ai bot Jon that does not give you a straight answer.
I would really like change my view and give company a good review as they have great products!
Have a tracking number but been stuck at processing order for 12 days!
Not a great experience so far!
12 September 2025
Unprompted review
Reply from Daves Doors UK (David C)
Hi Rajesh, thanks for providing your order number. We can see that you have received your order on day 10 of your 14 working day lead time (images provided)
We dont have a phoneline which may explain your voicemail issues however Live Chat is open 24/7 and Jon (a human not a Bot!) can help you if you have any further enquiries.
We are also available through your account login (Hub) our Contact form and via Email if prefered.
We are glad to hear you are happy with your products and as you have mentioned we would apreciate an update on your positive review if this was left in haste before receiving your order.
All the Best!
UPDATE March 26 : Customer issued CCJ and Court Hearing for theft after cancelling payment 21 days after completed delivery / receipt of goods (11 day lead time)
Product falling apart
Product falling apart, no response to query, no one answers phone.
Product falsely described on web site.
10 July 2025
Reply from Daves Doors UK (David C)
Hi Kevin, sorry to hear that you are not happy with your product, we would be happy to follow this up for you if you would like to get in touch with us directly (this page is unmanned as trustpilot is a company unrelated to our selves)
We do not have a phone line to call unfortunately but all of our regular channels, the live order hub (login), Live human chat, our contact form as well as a regular email are all available to you. We look forward to you getting in touch, all the best.
Reply from Daves Doors UK (David C)
Hi Martin.
Thanks for your feedback, we can see from your order details that you received your delivery on day 13 of your 14 day lead time.
Although this is the agreed terms at purchase we are sorry that you didnt find this suitable for your needs.
All the best!
Stunning doors & fantastic service ❤️
16 August 2025
Unprompted review
Reply from Daves Doors UK (David C)
Hi Karla, Thanks for your kind words and we are glad to hear that you are happy with your products and delivery communications! All the best!
Reply from Daves Doors UK (David C)
Hi Julia, Thanks for your kind words and we are glad to hear that you are happy with your delivery communications and products! All the best!
Well done
Well done. Good packaging. Kept informed about delivery date and time. Friendly delivery man and very pleasant. Thank you.
18 July 2025
Reply from Daves Doors UK (David C)
Hi Alexandra, Thanks for your kind words and we are glad to hear that you are happy with your products, packaging and delivery communications! All the best!
Really pleased with the finish and the…
Really pleased with the finish and the quality also the delivery man was really good 5 star for the delivery too.
thank you
10 July 2025
Reply from Daves Doors UK (David C)
Hi Sarah, Thanks for your kind words and we are glad to hear that you are happy with your products and delivery communications! All the best!
Don't expect them to deal with problem quickly
Rather slow to put things right but after persistence, on my behalf, they got there.
16 June 2025
Reply from Daves Doors UK (David C)
Thanks for your kind words Ray, we're glad to see you resolved your issues by getting in touch with us. All the best!
Reply from Daves Doors UK (David C)
Great to hear that you are happy with your order! All the best!
Door.
Door excellent and looks lovely in a slate wall. My one complaint is that I was led to believe delivery would be in 2 working days when it actually took nearly a week. No voice contact, explanation or delivery date given when I queried it. Difficult then to employ a carpenter.
12 June 2025
Reply from Daves Doors UK (David C)
Glad to hear you are happy with your new door Margaret. As stated in our delivery section of the website we work to a 14 working day lead time (obviously this could be as little as 2 - 3 working days however the majority of orders are on site within 7)
You will have received your delivery time slot in your Live Van Tracker that is sent by email and text message to the details you provide on your order, and if you have any future enquiries our Live Chat is ran by humans and available evenings and weekends also. All the best!
Reply from Daves Doors UK (David C)
Hi Sam, Thanks for your review and we are happy to hear that you are impressed with the quick delivery and are satisfied with the quality of the products. All the best!
New website is easy to navigate and…
New website is easy to navigate and find the information needed. Also good for those with accessibility issues as the colours allow for easy reading
5 June 2025
Unprompted review
Quick delivery and great product
29 May 2025
Reply from Daves Doors UK (David C)
Hi Helen, Thanks for your review and we are happy to hear that you are impressed with the quick delivery and are satisfied with the quality of the products. All the best!
Got there in the end
I would like to give 5stars, but original order was damaged and incomplete. Probably the couriers fault. To their credit new door and frame was delivered in 48hrs and the quality of the door looks excellent. Yet to be installed. You can only email and message Davedoors and phone number given goes to voicemail. Courier co are contactable by phone who I spoke to to sort out re delivery. For expensive orders a working phone number for me would merit 5 Stars, as product looks great. However resolving the damaged first delivery was a bit frustrating so a final 4stars seems fair.
19 May 2025
Reply from Daves Doors UK (David C)
Hi William
Great to hear that we are getting your issue resolved quckly, however dissappointing to see that this translates as a one star review due to the damaging nature as these remaining online permanently.
We dont have any record of you contacting us directly regarding this, however you have done the right thing this morning by arranging this with our distributors who will be responsible for correcting your order.
We can only apologies that your door was damaged and your frame not received, they should never have attempted to deliver an incomplete order and certainly no damaged items. We will inform them of your complaint and are happy to hear that you received an apology for this, and glad to hear that they are working hard to correct this mistake.
A revisal of your review would be much appreciated and should you have any further issues moving forward always be sure to contact us via Live chat or Email so that we can over see your exchange and redelivery, and make note of these issues against your order. Thanks
Awful
I cancelled an order placed in error. The cancellation email was sent the day after the order was placed. As there was no reply, I wrote on two further occasions. Still no reply and the door was delivered today and signed for by a builder who did not have the authority to do so.
Good doors but let down 100% by absent customer service.
Perhaps the warning sign with the company name is a giveaway ("don't be an a...hole ").
6 May 2025
Reply from Daves Doors UK (David C)
Thanks for your feedback Simon,
We have searched for your details in our Live Chat Log and do not have you on record.
Our Chat facilty is Live 24/7 and human ran, we also have a 24 hour response via email, message log on your account Login and the contact form to get in touch.
All delivery information, processing and tracking links are sent to the 'Delivery Details' entered at time of order eg Delivery address and contact number etc It seems that this has all been arranged with your site Builder, if you would like to get in touch with us directly (this page and site is owned by Trustpilot and therefore limit access)
we can look into any orders that you have on our own system. Thanks
Not interested in selling doors
Tried to get in touch with this company to ask a question and order doors but it seems impossible. Discouraged from phoning them unless I already have an order, we emailed from two different email addresses but no reply. Tried chat online but it wasn't working. Sent message through the website and got a reply but no interest in answering the question. Just said my email went to junk. That was it. No further contact or reply to my question.
It's a puzzle why and how they're online with a doors website. Some lucky people must manage to order a door but I'm blowed if I can work it out.
29 April 2025
Unprompted review
Reply from Daves Doors UK (David C)
Hi Clair, We have looked into your details and can see that you have an open email thread with our MD. You also have an open thread with our Live Chat assistant, Jon.
Have you mistaken us for another website that you have been in touch with maybe?
Both of these chats date back to BEFORE your review was written, however do not contain any specific product questions or responses from yourself.
As mentioned both of these lines of communication are open to you , our products on the website are also live and available for you to order.
If this review has been left in mistake we would appreciate its removal.
If you are still looking to ask a question please get in touch via either of the above threads and we can help with your enquiry.
Thanks
4 pane light oak door.
Less than 2 weeks from time of order to delivery, door is fantastic and solid, brilliant workmanship. Delivery driver was brilliant called just before arrival and really helpful. Highly recommend Dave's Doors.
29 April 2025
Reply from Daves Doors UK (David C)
Thanks for your review and kind words Pete, much appreciated, all the best!
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