DAYALANE Reviews 

309
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 279 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful furniture, noting that the items are exceptionally stylish, comfortable, sturdy, and look fantastic in their living spaces. People also enthusiastically point out the remarkably fast delivery times and the incredibly helpful customer service team that quickly resolves any unexpected issues. Some reviewers were not happy with assembly challenges, reporting missing hardware, incorrect screws, or structural parts that simply did not fit properly together during setup. A few consumers additionally experienced noticeably delayed shipments, missing components, or received products in heavily damaged condition that required frustrating replacements.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful designs, comfortable... See more

Quality

Users describe positive interactions with quality, expressing appreciation for sturdy items featuring soft... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting exceptionally fast shipping times and... See more

Customer service

Customers had positive experiences with customer service, noting that support agents were responsive,... See more

Order

Reviewers mention mixed feedback about order experiences, with some customers praising the simple purchasing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The chairs a gorgeous and perfect for my dinning room. They took a bit of time to get to me(I didn’t read the fine print in detail before purchasing).. and setting them up quite un pleasant, especial... See more

Company replied

Rated 4 out of 5 stars

Finally we got our packages delivered. Assembly was easy except placement of H1 needs some work. Half the chairs wobbled which needed adjustments of gliders. Wondering how will they hold? Will look... See more

Company replied

Rated 5 out of 5 stars

I love Dayalane! They have quality products - I have a dining table and 6 chairs as well as an entry way table. Their products are same or better quality than others at a much better price. What I wan... See more

Company replied

Rated 5 out of 5 stars

Delivery was incredibly quick. Ordered on a Sunday afternoon and boxes were in my Midwest porch by Wednesday afternoon. Chairs were easy to put together. No hold alignment issues as noted in o... See more

Company replied


Company details

  1. Home Furniture Shop
  2. also in
  3. Bar Restaurant Furniture Shop
  4. Kitchen Furniture Shop
  5. Living room shop
  6. Outdoor furniture shop
  7. Rustic Furniture Shop

About DAYALANE

Written by the company

DAYALANE is dedicated to making modern furniture shopping simple and hassle-free. We focus on seating — especially modern dining chairs and sofas — and design them to be stylish, comfortable and ready for real life at home.

From research and design to testing and upgrades, every detail is considered so our pieces fit your home style and feel good to sit in. With fast delivery, easy assembly and responsive support, we want every purchase to feel smooth and worry-free.

Environmentally conscious materials and long-lasting designs help reduce waste and keep your home feeling good for years to come.

Shop Here:

Dining Chairs
Bar & Counter Stools
Sofas
Dining Table Set
Accent Chairs
Coffee Tables
All Sales & Deals

DAYALANE

Written by the company

Make Tasteful Lifestyle Accessible!
DAYALANE is dedicated to making buying furniture online a hassle-free experience. We believe that one day, people will be able to find the most suitable furniture for their homes without visiting an offline store or spending a lot of money, and this day will be brought about by us. Starting from the seat (which is most closely related to you), we have spent several years researching, designing, testing, and upgrading our products to ensure they fit your home style and are comfortable. We hope every shopping experience is one-time, with no resistance, no replacement, and no return, so you can be satisfied once, solve your tangle, and eliminate any cumbersomeness.
You can find us on:
www.dayalane.com

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4.2

Great

TrustScore 4 out of 5

309 reviews

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1-star

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Replied to 98% of negative reviews

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4.2

All reviews

(309)

276 reviews in the last 12 months

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Rated 5 out of 5 stars

DayaLane comes through for their customers in a BIG way

I really appreciate how DayaLane stepped in and took up for us when we reported shipping damage. You guys made it very easy and hassle-free. The pictures you requested were very minimal and as soon as you had your evidence, it went straight to resolution. That was it. No run around and no frustration. We will definitely do business with you guys again.

15 June 2026
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Reply from DAYALANE

Thank you so much for your kind and enthusiastic review! We're truly grateful for your trust and your willingness to share your experience.

We believe that when something goes wrong, the best way to show we care is to resolve it quickly, clearly, and without hassle. It means a lot to us that you found the process easy and frustration‑free – and that you felt we “stepped up” for you. That's exactly what we aim for every time.

We look forward to serving you again in the future. Thank you for choosing DayaLane!

Rated 5 out of 5 stars

Excellent customer support

We have the Livia modular sofa and love seat and we really wanted 2 chairs instead of the love seat, Dayalane’s support team worked directly with me to make a purchase of two armrests work although they don’t sell them separately online! I am so grateful and now our living room is exactly as we want it!

21 June 2026
Unprompted review
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Reply from DAYALANE

Thank you so much for your wonderful review! We're absolutely thrilled that we could help you customize your Livia sofa setup to perfectly fit your living room.

Even though we don't sell armrests separately online, we always try to go the extra mile for our customers whenever possible. Knowing that your living room is now exactly how you wanted it makes our day. Thank you for trusting us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

My experience with Dayalane is 5 stars

My first purchase experience with Dayalane has been very good. I experienced a shipping address problem - created by the credit card co giving an address different than the actual shipping address. Dayalane patiently helped me to correct the shipping address. The product I ordered arrived with good packaging and the chair is very nice, great quality, and was easy to assemble (with good instructions and quality hardware). Very pleased!! I would recommend the company!

19 June 2026
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Reply from DAYALANE

Thank you so much for your detailed 5-star review! We're truly delighted to hear that your first experience with Dayalane went so well.

We especially appreciate you highlighting how our team patiently helped resolve the shipping address issue. It's always our goal to provide helpful support when things don't go perfectly, and we're glad we could clear that up for you.

We're also thrilled that the chair itself met your expectations – from packaging to assembly instructions and quality. Knowing that you found it easy to assemble and well-made makes our day.

Thank you for your kind recommendation. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Great Product, Great Company!

I bought two chairs from Dayalane and I could not be happier. They got here quickly and were very easy to put together. They are gorgeous. I mean, gorgeous! They are also sturdy and well made. I am so happy with this purchase

14 June 2026
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Reply from DAYALANE

Thank you so much for your enthusiastic 5-star review! We're absolutely thrilled to hear that you love the chairs – from the quick delivery and easy assembly to the gorgeous design and sturdy quality. Your kind words mean the world to us. We're so glad you're happy with your purchase, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Delivery was fast.

10 June 2026
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Reply from DAYALANE

Thank you for you feedback! We're so glad to hear that delivery was fast and met your expectations. We look forward to serving you again in the future!

Rated 5 out of 5 stars

I couldn’t be happier with these living…

I couldn’t be happier with these living room chairs! They are the perfect combination of comfort, quality, and style. The neutral color blends beautifully with my decor, creating a warm and inviting space while adding an elegant touch to the room.

The fabric feels soft and durable, and the design is both modern and timeless. They have completely elevated the look of my living room, and I’ve already received so many compliments from family and friends. Highly recommend them to anyone looking to add comfort and sophistication to their home!

1 June 2026
Unprompted review
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Reply from DAYALANE

Thank you so much for your thoughtful and wonderful review! We're absolutely delighted to hear that these living room chairs have exceeded your expectations in comfort, quality, and style. It means a lot to us that the neutral color blends perfectly with your decor and adds both warmth and elegance to your space. We're also glad to know the fabric feels soft and durable, and that the design strikes the perfect balance between modern and timeless. The fact that you've received so many compliments from family and friends is the best feedback we could ask for. Thank you for your high recommendation – we truly appreciate it and look forward to serving you again in the future!

Rated 2 out of 5 stars

Purchased table and chairs for dining…

Purchased table and chairs for dining room only recvd chairs missing table and stand

14 June 2026
Unprompted review
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Reply from DAYALANE

Thank you for your feedback, and we sincerely apologize that you have only received the chairs so far – missing the table and stand from your dining set.

Please allow us to explain: sometimes items in a set are shipped separately from different warehouses, which can cause a slight delay in delivery. However, we completely understand your frustration and want to resolve this as quickly as possible.

Could you please email us directly at support@dayalane.com with your order number? We will immediately track the status of the missing table and stand
We truly appreciate your patience and the opportunity to make things right. Thank you for bringing this to our attention.

Rated 2 out of 5 stars

“Order arrived incomplete, damage and with missing parts “

This was my first time buying from this company, and honestly, I am very disappointed; I wish I hadn't done it. I bought a dining set; while I did receive the four chairs, my nightmare began when the table finally arrived weeks later. I was shocked by the condition it was in—it was in terrible shape, with the packaging torn open and the table itself damaged and missing parts. It looked as though they had sent me a table someone else had returned. I’ve tried contacting them by phone, but they haven't resolved anything. Email communication has been different, but nearly a month after making the purchase, I am still waiting for a replacement for my new table.

23 May 2026
Unprompted review
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Reply from DAYALANE

Thank you for sharing your experience, and please accept our sincerest apology for the frustration and disappointment this situation has caused you. This is not the quality or service we stand for, and we are truly sorry that your first purchase with us has been such a negative one.

Please allow us to make this right immediately. Could you please email us directly at support@dayalane.com with your order number ? We will prioritize your case, send you a brand new replacement table (fully inspected before shipping) at no cost, and arrange for the damaged one to be picked up. We will also look into offering reasonable compensation for the long delay and trouble.

We value your feedback and hope you will give us one last chance to prove that we can do better. Thank you for your patience and understanding.

Rated 4 out of 5 stars

Good customer service

I had some issues with a couple of the chairs that I purchased. But dayalane offered to replace the chairs, which was very nice of them to do. I was happy with their speedy response and offer to replace them even though it was past 30 days that I had purchased them.

4 January 2026
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Reply from DAYALANE

Thank you for your honest feedback, and we are truly sorry to hear that two of your chairs broke after just six months of normal use. This is not the quality we expect our products to deliver, and we sincerely apologize for the frustration this has caused.

We would very much like to make this right for you. Could you please send us some clear photos or a short video showing the damaged areas? You can email them to support@dayalane.com along with your order number.

We truly value your feedback and hope to earn back your trust. Thank you for giving us the opportunity to improve.

Rated 3 out of 5 stars

Shipping tracking link didn’t work from…

Shipping tracking link didn’t work from FedEx. We received only three chairs of the four and there was no communication when we were going to get the fourth. I sent an email a couple days ago and hadn’t heard back.

12 June 2026
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Reply from DAYALANE

Thank you for your honest feedback, and we sincerely apologize for the frustration you’ve experienced.

The FedEx tracking link issue has been reported to our shipping team to prevent future problems.

Regarding the missing fourth chair: your order was shipped in two separate boxes. Unfortunately, one box was delayed by the carrier. We should have proactively informed you about the split shipment – we apologize for the lack of communication.

We also regret that your email from a few days ago was not answered promptly. Our response time is normally 24‑48 hours, and we are working hard to improve.

To resolve this now, could you please email us directly with your order number? We will immediately track down the missing chair and send it to you as soon as possible, and we will also offer a reasonable compensation for the inconvenience and delay.

We truly appreciate your patience and hope to turn this experience around. Thank you for giving us the chance to make things right.

Rated 3 out of 5 stars

Engineers need to do better

Customer Service was quick to respond. I appreciated that. The items look as advertised! I'm very pleased. But some of the screws were challenging to screw into the receiving holes and with the base, one of the dowels was too big for the hole, resulting in the wood bulging out from that spot.

12 June 2026
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Reply from DAYALANE

Thank you for your honest feedback – and we truly appreciate your kind words about our quick customer service and that the items look as advertised.

However, we are very sorry to hear about the assembly difficulties you experienced, including the screws being hard to tighten and the dowel being too large, which caused the wood to bulge. This is not the quality we want you to receive, and we will report this issue to our engineering and quality control teams immediately.

To make things right for you, could you please contact us directly at [support email] with your order number and photos of the affected areas?

We appreciate your patience and hope to resolve this to your satisfaction. Thank you for giving us the chance to improve.

Rated 5 out of 5 stars

Very nice chair and ottoman at a good…

Very nice chair and ottoman at a good price!

14 June 2026
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Reply from DAYALANE

Thank you for your kind words! We're so glad you love the chair and ottoman and find them to be a great value. Your satisfaction means a lot to us. We look forward to serving you again in the future

Rated 5 out of 5 stars

Beautiful Dining Chairs & Easy Assembly

My dining chairs were delivered early and in perfect condition. The instructions were clear and the easiest assembly I’ve ever had and the chairs are beautiful!

11 June 2026
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Reply from DAYALANE

Thank you so much for your wonderful review! We're thrilled that your dining chairs arrived early and in perfect condition. It's great to hear that the instructions were clear and assembly was the easiest you've ever had – and that the chairs are beautiful! Your satisfaction means a lot to us. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Customer service

Very good customer service. They respond in a timely manner.
This company is great and their product is excellent and the price is fair.

11 June 2026
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Reply from DAYALANE

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service, product quality, and pricing. Your satisfaction means the world to us. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Great Experience

Quick delivery. Quality item.

10 June 2026
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Reply from DAYALANE

Thank you for your great feedback! Quick delivery and quality items are what we always strive for. We're so glad you had a great experience. Hope to serve you again soon!

Rated 4 out of 5 stars

Easy assembly and good quality

Finally we got our packages delivered. Assembly was easy except placement of H1 needs some work.
Half the chairs wobbled which needed adjustments of gliders. Wondering how will they hold?
Will look for some chair seat covers

6 June 2026
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Reply from DAYALANE

Thank you for your honest and detailed feedback! We're glad to hear that overall assembly was easy, though we understand the frustration with the H1 placement and the wobbling issue. The wobbling can usually be fixed by adjusting the gliders at the bottom of the legs – sometimes they shift slightly during shipping. If the issue persists after adjustment, please don't hesitate to contact our customer service team, and we'll do our best to help.

We also appreciate your thoughts on long‑term durability – your feedback helps us improve. We hope you find the perfect seat covers to match your style, and we look forward to serving you again. Thank you for choosing us!

Rated 5 out of 5 stars

Charles lounge armchair

We received two chairs, Charles lounge chair. They are absolutely beautiful. There was some cosmetic damage from a shipping incident but customer service was more than fair in resolving the issue. I will definitely be buying from this company again.

2 June 2026
Unprompted review
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Reply from DAYALANE

Thank you so much for your wonderful review! We're thrilled that you love the look of your Charles lounge chairs. We sincerely apologize for the minor cosmetic damage caused by shipping, and we truly appreciate your understanding. It's great to know that our customer service team was able to resolve the issue fairly for you. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Chairs came in a few days

Chairs came in a few days, were easy to put together and much better quality than expected for the price.

9 June 2026
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Reply from DAYALANE

Thank you for your wonderful review! We're so glad to hear that the chairs arrived quickly, were easy to assemble, and exceeded your expectations for the price. Your satisfaction means the world to us. We look forward to serving you again in the future!

Rated 1 out of 5 stars

Ordered a coffee table got a glass top instead

Ordered a coffee table, got just the glass table top. I was told their logistics company messed up with the table legs and sent a partial order. Now I have to wait another 5-7 days for them to fix it and send the other part of the table. So delivery service and time is not ideal as its already been over a week waiting on the furniture to arrive.

8 June 2026
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Reply from DAYALANE

We are truly sorry for the frustrating experience you’ve had with your coffee table order. Receiving only the glass top without the table legs is not acceptable, and we completely understand your disappointment with the extended delivery time.

Due to an error at our logistics partner, your order was shipped in two parts, and the legs were unfortunately delayed. We have already arranged for the missing legs to be sent to you, and they should arrive within 5–7 days.

We sincerely apologize for the inconvenience this has caused. Please contact us directly at [support email] with your order number so we can personally review your case and provide appropriate compensation for the delay and trouble.

Thank you for your patience and for giving us the chance to make things right.

Rated 4 out of 5 stars

good Sofa, Be prepared for assembly

although not that hard, but there are a lot of pieces, other than that it looks good. also, i am missing some peices so i'll have to try and reach out to get the missing items to firmly secure the sofa pieces together.

2 June 2026
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Reply from DAYALANE

Thank you for your honest review! We're glad you like the look of the sofa. We apologize that some pieces were missing from the package – please reach out to our customer service team with the details, and we will send you the missing parts immediately. We also appreciate your feedback about the assembly process. Thank you for your understanding and support!

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