DB FREELANCE LTD Reviews 146

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that items arrive well-packaged, on time, and often earlier than expected. People consistently praise the staff, especially the delivery drivers, for being friendly, professional, and helpful, often going above and beyond by assisting with placement or navigating difficult access. The service is consistently described as outstanding, with many appreciating the clear and timely communication, including accurate delivery slots and prompt responses to emails. Reviewers are particularly impressed with the efficient customer service and the overall smooth experience, making them eager to use the company again.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers frequently praise the drivers for their... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the delivery drivers for being... See more

Service

Users describe positive interactions with service, highlighting it as excellent and outstanding. Customers... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the quick, efficient, and timely... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the warmth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The driver made contact the day before to explain he might arrive before 7am as ours might well be the first delivery he was going to make yesterday. We did not hear a thing and found he had left t... See more

Rated 5 out of 5 stars

I am not surprised to read all the positive reviews for DB Freelance. They delivered my bike store/shed today and I was absolutely delighted with the service. The emails I received with my deliv... See more

Rated 5 out of 5 stars

DB Freelance Ltd are very customer centric. The responded to my emails very promptly and worked around my availability to receive my parcel. The delivery driver Dave Nlove INNY contacted me just befor... See more

Rated 5 out of 5 stars

TE delivered a large garden planter this morning. It couldn’t be put just inside the gate as there were some building materials in the way. He went above and beyond in bringing it right into my back g... See more


Company details

  1. Logistics service
  2. Delivery Service
  3. Removals Service
  4. Packaging company
  5. Storage facility

Written by the company

AWARD WINNING DELIVERY COMPANY Light Haulage | Storage |Home Delivery Experts | House & Commercial Removals/Clearance


Contact info

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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Rated 5 out of 5 stars

My delivery arrived in good condition…

My delivery arrived in good condition and on time.
The driver let me know in good time when he was arriving and was really helpful, polite and I noticed, had all the other items on the load well secured.
Thanks for a great service, I'd be happy to recommend.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We had to change our delivery day and were given one very close to the original which was great. The driver phoned us 25 mins before delivery to confirm the drop time. When we opened the door he had already unloaded our rose arch - how he lifted it I don’t know. Awesome service thankyou.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic delivery service

Fantastic delivery service, Josh was above and beyond, last delivery on a Saturday night and he was the first to offer to help carry all the fence panels to the side of the house, an absolute credit to this service.
I would recommend this company to anyone based on this delivery service provided by Josh.
Top bloke.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

The driver was exemplary

The driver made contact the day before to explain he might arrive before 7am as ours might well be the first delivery he was going to make yesterday. We did not hear a thing and found he had left the consignment precisely where we had asked him to leave it.
Throughout communication was exemplary, messages were clear and timely.
You driver is a credit to you.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Prompt, polite and considerate

TE delivered a large garden planter this morning. It couldn’t be put just inside the gate as there were some building materials in the way. He went above and beyond in bringing it right into my back garden and even asked me where I wanted it. He was friendly, professional and considerate. I was most pleasantly surprised and very grateful. The delivery was also prompt and on time. Very impressed.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

What an excellent service

What an excellent service, better than any other delivery company. Lots of updates and, importantly, rapid responses to emails. Delivered exactly as specified and in the time window, a week sooner than the supplier had suggested. Polite, thoughtful and responsive. I couldn’t fault them.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Great delivery driver

Thanks and appreciation to your delivery driver. Due to miscommunication with delivery slots he went above and beyond to provide a fantastic service. A credit to your company!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Received a text before delivery giving a half an hour slot time. Delivery was within that time
Excellent service
I Will be recommending to friends and family

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Efficient,effective excellent.

I received notification of the imminent delivery of my parcels via DK. Gifts for my birthday. I knew I would be unable to receive them at the time stated, my husband had a clinic appointment. I left a message with DB asking if the parcels could be left elsewhere. On return they had been neatly stacked according to my request. Excellent response times for both the sender and the recipient. Efficient response line. Very happy to use again.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, very quick delivery and being kept updated. And a very pleasant delivery man. Would use the same website again for this reason.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Outstanding Service!

Absolutely Outstanding Service.

What a fantastic delivery service.

Full tracking provided throughout the entire journey.

Unbelievably quick, virtually next day.

Highly professional driver, arrived with a smile, makes a difference.
He ensured the delivery was in good condition and complete.

He even offered to carry the delivery a chosen place on my property due to being heavy wooden planters.

Superb customer services!

Will definitely use DB Freelance, the best delivery service available.

Thank you

15 August 2025
Unprompted review
Rated 5 out of 5 stars

DB Freelance Ltd are very customer centric

DB Freelance Ltd are very customer centric. The responded to my emails very promptly and worked around my availability to receive my parcel. The delivery driver Dave Nlove INNY contacted me just before arriving to confirm that I was at home and to locate my address, as was not on Google Maps. Dave was very friendly. I would defo use this company again.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

From being advised when you received my Rowlinson product, to the regular updates on progress, the prompt on time delivery and the polite and courteous driver-all first class. Some of the big national delivery services could do with some lessons from you!!

29 July 2025
Unprompted review

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