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DB FREELANCE LTD Reviews 146

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TrustScore 5 out of 5

4.9

Logistics service
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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that items arrive well-packaged, on time, and often earlier than expected. People consistently praise the staff, especially the delivery drivers, for being friendly, professional, and helpful, often going above and beyond by assisting with placement or navigating difficult access. The service is consistently described as outstanding, with many appreciating the clear and timely communication, including accurate delivery slots and prompt responses to emails. Reviewers are particularly impressed with the efficient customer service and the overall smooth experience, making them eager to use the company again.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers frequently praise the drivers for their... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the delivery drivers for being... See more

Service

Users describe positive interactions with service, highlighting it as excellent and outstanding. Customers... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the quick, efficient, and timely... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the warmth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The driver made contact the day before to explain he might arrive before 7am as ours might well be the first delivery he was going to make yesterday. We did not hear a thing and found he had left t... See more

Rated 5 out of 5 stars

I am not surprised to read all the positive reviews for DB Freelance. They delivered my bike store/shed today and I was absolutely delighted with the service. The emails I received with my deliv... See more

Rated 5 out of 5 stars

DB Freelance Ltd are very customer centric. The responded to my emails very promptly and worked around my availability to receive my parcel. The delivery driver Dave Nlove INNY contacted me just befor... See more

Rated 5 out of 5 stars

TE delivered a large garden planter this morning. It couldn’t be put just inside the gate as there were some building materials in the way. He went above and beyond in bringing it right into my back g... See more

Company details

  1. Logistics service
  2. Delivery Service
  3. Removals Service
  4. Packaging company
  5. Storage facility

Written by the company

AWARD WINNING DELIVERY COMPANY Light Haulage | Storage |Home Delivery Experts | House & Commercial Removals/Clearance

Contact info

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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Rated 5 out of 5 stars

Corner arbour delivery

Excellent service from start to finish. Kept up to date throughout the process with date/time of delivery. Delivery driver was friendly informative. Highly recommended.

14 June 2021
Unprompted review
Rated 5 out of 5 stars

Playhouse for grandchildren

Although their was a bit of a delay with the cottage being delivered
It was delivered within the allocated day and time frame with a call from the driver approximately 15 minutes before delivery, the driver was very professional and delivered to the area as requested, the product was well packed and all items were intact and present
It was worth the wait and paying that little bit more than for other playhouses
My grandchildren love it so much they never want to come out and would even sleep in it if allowed

14 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Can I just take a moment to commend Vili, your excellent and exceedingly polite delivery driver. Nothing was too much trouble for him and he has to be, hands down, the best delivery driver I have ever dealt with (and I’ve dealt with a lot through recent building work).

Even when the heavens opened he didn’t pause or stop smiling!

Give that man a raise!

14 June 2021
Unprompted review

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