DB FREELANCE LTD Reviews 146

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that items arrive well-packaged, on time, and often earlier than expected. People consistently praise the staff, especially the delivery drivers, for being friendly, professional, and helpful, often going above and beyond by assisting with placement or navigating difficult access. The service is consistently described as outstanding, with many appreciating the clear and timely communication, including accurate delivery slots and prompt responses to emails. Reviewers are particularly impressed with the efficient customer service and the overall smooth experience, making them eager to use the company again.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers frequently praise the drivers for their... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the delivery drivers for being... See more

Service

Users describe positive interactions with service, highlighting it as excellent and outstanding. Customers... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the quick, efficient, and timely... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the warmth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The driver made contact the day before to explain he might arrive before 7am as ours might well be the first delivery he was going to make yesterday. We did not hear a thing and found he had left t... See more

Rated 5 out of 5 stars

I am not surprised to read all the positive reviews for DB Freelance. They delivered my bike store/shed today and I was absolutely delighted with the service. The emails I received with my deliv... See more

Rated 5 out of 5 stars

DB Freelance Ltd are very customer centric. The responded to my emails very promptly and worked around my availability to receive my parcel. The delivery driver Dave Nlove INNY contacted me just befor... See more

Rated 5 out of 5 stars

TE delivered a large garden planter this morning. It couldn’t be put just inside the gate as there were some building materials in the way. He went above and beyond in bringing it right into my back g... See more


Company details

  1. Logistics service
  2. Delivery Service
  3. Removals Service
  4. Packaging company
  5. Storage facility

Written by the company

AWARD WINNING DELIVERY COMPANY Light Haulage | Storage |Home Delivery Experts | House & Commercial Removals/Clearance


Contact info

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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Rated 5 out of 5 stars

House move

Used DB Freelance to help with my house move. Really efficient and professional service from the initial contact to the completion of the move. The guys who moved my goods were friendly and respectful. Would totally recommend using these guys if you’re looking for a house move.

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Very efficient and friendly member of staff.
Quick in response and any issues or queries they was quick to give me a solution.
Was done in a couple of hours. Would really recommend to anyone who is moving to get these guys. So lovely and just a massive weight off our shoulders that they was able to help us out when needed.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Very good

Very good. Delivery driver was able to deliver the shed I ordered even though I was out, rang me and asked where I would like it left.
Would use again. Thank you!

25 August 2023
Unprompted review
Rated 5 out of 5 stars

EXCELLENT PRODUCT AND SERVICE

Communication prior to arrival was excellent. The night before we were contacted with a time for arrival and again confirmed on the morning.
Cleared our old shed and checked if we required any of the contents. Built the new shed quickly but with attention to detail. Really pleased with both the shed and service we received. Highly recommended.

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Fantastic service, on time, called before delivery with an estimated time and when they were delayed by traffic they text with an update! Very impressed.

5 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent - maximum stars

Excellent. So many of us have been on the receiving end of poor deliveries, but this was certainly not that. The delivery person was helpful, polite and considerate. Even though it must have taken him a few minutes more, he put my delivery in a place that made my life so much easier. Great experience

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service

Excellent speedy delivery service. The man who delivered our large parcel was really kind and helped my mum to bring this into the house, which was very appreciated, thank you! Would highly recommend.

29 June 2023
Unprompted review

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