DE-SUNGLASSES Reviews 130

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I recently picked up a pair of these sunglasses, and they’ve quickly become one of my favorite everyday accessories. The first thing I noticed was how lightweight they feel—comfortable enough to wear... See more

Company replied

Rated 5 out of 5 stars

Great sunglasses! The quality is exceptional and they’re very comfortable to wear. Lenses provide 100% protection and the color combinations are super unique. Made an order this February which arrived... See more

Company replied

Rated 5 out of 5 stars

The design is elegant and modern, the quality feels excellent, and they are very comfortable to wear. The lenses offer great sun protection and look even better in person.Highly recommended!

Company replied

Rated 1 out of 5 stars

Paid for express shipping, parcel was not packed nor shipped from De Sunglasses until 12days after purchasing. Followed up via email 3 times, only got a response that was short and admitted no fault o... See more

Company replied

Company details

  1. Sunglasses shop

Written by the company

De-sunglasses find the most stylish sunglasses online for women and men.Shop cat eye, aviator, round, wayfarer, high quality and affordable shades. The online destination for you. de-sunglasses online shop


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

130 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I bought the sunglasses at 59 euro

I bought the sunglasses at 59 euro. A few days after I received them they were over 25% cheaper. I sent a message about it and didn't even get a reply. The sunglasses are great but the customer care is very poor.

14 July 2021
DE-SUNGLASSES logo

Reply from DE-SUNGLASSES

Hi dear Mauri,
Thank you for your review. Although the customer care is a different department, the Greek Trade Association, announced that the sales season in Greece must be 5 July-31 August, so like every store and e-commerce in Greece, we are obligated to set sales to our products during these days. Please note that it was your choice to not wait until the sales season, thus this review has nothing to do with the product and its quality, or the customer service.

Have a nice day and hope you enjoy your new sunglasses!
Kind regards,
de-sunglasses team

Rated 3 out of 5 stars

Good quality and great design, but very strange lenses

I received the product within a few days of purchase, packed in a nice box. Everything looks professional and elegant, and in my opinion very good quality. I love the Milano Epsilon frames and was excited to put them on, but then I got surprised - the lenses are mirroring and reflecting what you are wearing and seeing behind you from the inside of the glasses. I have never experienced this before and I find it very uncomfortable, basically impossible to wear. I called the company, they answered immediately and were very polite and said this is normal since they are “straight lenses”... Don’t know if it is normal for others, but for me it’s very bothering to focus while looking through the glasses when in the inside of the lenses you see the reflection of the people who are sitting behind you. I returned the product and am waiting for my refund. So all in all - I believe the product is high quality and I appreciate the company’s effort, but I find them personally unusable with such a lens. Maybe it’s individual.

10 June 2021
Rated 1 out of 5 stars
DE-SUNGLASSES logo

Reply from DE-SUNGLASSES

Καλησπέρα σας αγαπητή Μαρία,

Σάς ευχαριστούμε για την κριτική σας.
Η παράδοση για Κύπρο είναι 5-7 εργάσιμες ημέρες και παραγγείλατε Κυριακή (τα Σαββατοκύριακα δεν προσμετρώνται). Το δέμα σας έχει φθάσει απο 2/04 οπότε έχει φθάσει ακριβώς στο όριο των ημερών. Επιπλέον έχει γίνει απόπειρα παράδοσης απο την courier της περιοχής σας την Παρασκευή δίχως να σάς εντοπίσουν. Δυστυχώς δε φέρουμε ευθύνη εαν δεν βρισκόσασταν στο χώρο την ώρα της διακίνησης του δέματος.

Παραμένουμε στη διάθεση σας,
de-sunglasses support

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