It's a bit ridiculous to send an overpriced watch with the least reliable curier, the national post. I'm even reviewing without having recieved the watch yet after 20days(whithin Europe).
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Unfortunately one of the two watches in my order came in an opened box and the leaflet inside torn . There were also deep scratches on the plastic box lid . The watch itself was in excellent conditio... See more
Braun clocks is a UK based Braun shop (so there are custom fees if you order from Europe). This is not obvious at the website. The delivery time (for France) was fast, less than a week, (no complaints... See more
Company replied
A wonderful product at a very good price (BN0106 Black with 50% discount). Fast shipping, delivered before expected. Only negative note: EU customers will pay duties and this, though stated on the gen... See more
Company details
About Braun Clocks - DE
Written by the company
Over the last six decades, design has become a core pillar of the Braun brand. The values of quality, functionality, clarity, longevity and timelessness have been integrated into an enduring design philosophy. Braun users identify with these values; for them, Braun watches, Braun clocks, and Braun calculators are long-term companions. In an age of prosperity and saturation, the benefit of fewer, better products has become self-evident.
As Braun sets out to create desirable, innovative products, their gaze looks forward into the future, whilst the design principles they use to achieve consistency, simplicity and clarity are firmly rooted in the brand’s unique design legacy.
Through the productions processes in the Prestige collection, where the BN0095 has been crafted from a single block of stainless steel, to the use of materials for the Full Ceramic Watch, innovation remains a central focus on the Braun brand.
There are few better examples of these enduring design principles than Braun timepieces. These watches, clocks, and calculators have been created as collections of engaging simplicity, where less becomes so much more.
Contact info
Unit 1 Phoenix Park, Aspley Way, NW2 7LN, London, United Kingdom
- info@braun-clocks.com
- de.braun-clocks.com
3.4
Average
434 reviews
Hasn’t replied to negative reviews
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Braun is not German but UK based so Brexit makes it a disaster!
I have always thought that BRAUN is a German company with a German web shop. After the purchase of my alarm clock, it appears that the sending is very fast, but the reception is very slow. The package is now at customs (14 days) and after payment of 15.35 euros it will be sent home shortly.
My first Brexit experience is very bad!
Braun create an EU webshop for the EU countries and you have satisfied customers again! As it is now, once but never again.
1 September 2021
Reply from Braun Clocks - DE
Update: March 2022
From March 2022, import duties and tax are now included within the checkout price for all deliveries within the EU. No additional import taxes or duties are payable on purchases to within the EU.
Good customer service
I placed an order and when it was already paid for and processed, I later asked to change the delivery address. They could change it still because it probably wasn't fully processed yet. 5 out of 7 would recommend.
27 August 2021
Buyer beware
Site appears to be German (de.braunclocks) but ships from UK. Massive import tariffs hidden in small print. No reply on complaints. Pathetic.
18 August 2021
Reply from Braun Clocks - DE
Update: March 2022
From March 2022, import duties and tax are now included within the checkout price for all deliveries within the EU. No additional import taxes or duties are payable on purchases to within the EU.
product very good - delivery service mediocre
The product is good and very satisfying. The shipment from England to EU is not well organized. Due to custom regulations the product is around 17% more than the price on the website. An American website often shows these additonal costs in the payment section for a product (e.g. moma online shop in NY). Due to this the parcel is shipped to a station but no one informs you about it. The website states: parcel delivered. Braun shop assistants do not help a lot so you have to make several inquieries until you finally get your product. There is room for improvement concerning information policy and service.
Philip Rieseberg, Berlin
15 August 2021
Reply from Braun Clocks - DE
Update: March 2022
From March 2022, import duties and tax are now included within the checkout price for all deliveries within the EU. No additional import taxes or duties are payable on purchases to within the EU.
Customs surcharge due to Braun lack of information
The item was shipped from outside the EU, meaning that it incurs a customs surcharge of 21 Euros when arriving in Sweden. There was NO information of this from the Braun webshop, and means that the clock I purchased suddenly became 30% more expensive. I am utterly disappointed, and will never again buy anything from Braun!
5 August 2021
Reply from Braun Clocks - DE
Update: March 2022
From March 2022, import duties and tax are now included within the checkout price for all deliveries within the EU. No additional import taxes or duties are payable on purchases to within the EU.
You say about 5-7 days for EU .I was…
You say about 5-7 days for EU .I was waiting for 15 days .
The additional charges was 27.60€ .
20 July 2021
Reply from Braun Clocks - DE
Please refer to the link below from our website, our shipping policy states that all orders are shipped from the UK (shipping information) and all orders are shipped DDU (duty and duty unpaid).
https://braun-clocks.com/pages/delivery-information
** We also have a reminder at the checkout advising custom duty information
Update: March 2022
From March 2022, import duties and tax are now included within the checkout price for all deliveries within the EU. No additional import taxes or duties are payable on purchases to within the EU.
I have not yet received my order
I have not yet received my order, as it got stuck in customs. I was suprised that it was sent from outside the E.U.
6 July 2021
Reply from Braun Clocks - DE
Please refer to the link below from our website, our shipping policy states that all orders are shipped from the UK (shipping information) and all orders are shipped DDU (duty and duty unpaid).
https://braun-clocks.com/pages/delivery-information
** We also have a reminder at the checkout advising custom duty information
Update: March 2022
From March 2022, import duties and tax are now included within the checkout price for all deliveries within the EU. No additional import taxes or duties are payable on purchases to within the EU.
Beautiful watch, but little information about taxes coming from the UK
First of all, I am receiving all information in German, not English, which makes it difficult for me to coop. Secondly, I was not properly informed about the massive amount of money I was going to pay in taxes, owed to the fact that I was ordering the watch from Spain, and it was coming from the UK. It was 80 Euros! That is almost 1/3 of the price of the item. You should really make it more clear in this kind of cases. The watch is beautiful.
5 July 2021
Reply from Braun Clocks - DE
Please refer to the link below from our website, our shipping policy states that all orders are shipped from the UK (shipping information) and all orders are shipped DDU (duty and duty unpaid).
https://braun-clocks.com/pages/delivery-information
** We also have a reminder at the checkout advising custom duty information
Update: March 2022
From March 2022, import duties and tax are now included within the checkout price for all deliveries within the EU. No additional import taxes or duties are payable on purchases to within the EU.
VAT and postal service costs make your products very expensive
It was a very unpleasant surprise that I had to pay VAT at the post office. It is not only the VAT (21% of the prize) that it added, but Dutch postal services add 13,50 euro for the service of adding VAT. The watch was suddenly very expensive. Please ship from Germany. London is not in the EU anymore.
2 July 2021
Reply from Braun Clocks - DE
Please refer to the link below from our website, our shipping policy states that all orders are shipped from the UK (shipping information) and all orders are shipped DDU (duty and duty unpaid).
https://braun-clocks.com/pages/delivery-information
** We also have a reminder at the checkout advising custom duty information
Update: March 2022
From March 2022, import duties and tax are now included within the checkout price for all deliveries within the EU. No additional import taxes or duties are payable on purchases to within the EU.
Clock is fine, taxes destroyed it
Clock is fine, bought it with a discount, which i lost more than double on the extra taxes i had to pay. Import from the UK thanks to brexit a nice but very, very expensive clock, clocks to be honest because i bought two the same in one order
2 July 2021
Reply from Braun Clocks - DE
Please refer to the link below from our website, our shipping policy states that all orders are shipped from the UK (shipping information) and all orders are shipped DDU (duty and duty unpaid).
https://braun-clocks.com/pages/delivery-information
** We also have a reminder at the checkout advising custom duty information
Update: March 2022
From March 2022, import duties and tax are now included within the checkout price for all deliveries within the EU. No additional import taxes or duties are payable on purchases to within the EU.
The 'de.braun-clocks.com' SCAM
I'm very unpleased and feel fooled by de.braun-clocks.com
Everything in this site makes us believe we're dealing with a German based e-shop — the brand, the prefix 'de' (for Deutschland, we thought) — but then, in the 'small letters' — hidden deep in the "shipping terms and conditions" —, we find out (too late for me) that all orders are dispatched from the UK, so, UE customers will be asked to pay custom taxes. This made the price almost double and had to wait about a month for my order to be released.
Never again, thanks!!
2 July 2021
Reply from Braun Clocks - DE
Please refer to the link below from our website, our shipping policy states that all orders are shipped from the UK (shipping information) and all orders are shipped DDU (duty and duty unpaid).
https://braun-clocks.com/pages/delivery-information
** We also have a reminder at the checkout advising custom duty information
Update: March 2022
From March 2022, import duties and tax are now included within the checkout price for all deliveries within the EU. No additional import taxes or duties are payable on purchases to within the EU.
Package not yet delivered by FedEx
2 July 2021
Reply from Braun Clocks - DE
Further to your correspondence with our Customer Care team it has been advised that you have nominated your address to be blacklisted with FedEx hence for this reason FedEx have not been able to deliver the parcel. We have contacted FedEx and been advised that the parcel is returning back to UK so once we have received the parcel we will issue a refund to your account accordingly.
Kind Regards
Zollkosten aus Großbritannien!
DE: Die Uhr an sich ist einwandfrei. Doch der Kauf war nicht.
Auf einen Deutschen Internetshop, in Deutsch, mir Euro bezahlt, waren keine Warnungen zu sehen, das irgendwo noch ein 22% Zoll aus Großbritannien lauert mit Zollunkosten. Man musste sie extra in den shop Bedingungen suchen.
Hätte ich das gewusst hatte lieber per Amazon, oder irgendeinen anderen Händler gekauft.
So kostete mich die Uhr fast das doppelte. Und Braun Clocks war alles andere als freundlich mit ihrer Erklärung.
EN: The clock itself is perfect, the purchase was not. Bought from a German brand in their German store in German paied with €, yet without any noticeable warning was hit with a 22% import from UK tax with the corresponding handling charges.
Had I known this would happen, I would have rather went to Amazon or some other shop.
In the end the clock cost almost double. Braun clocks was also far from understanding with my issue with the lack of tax warning.
29 June 2021
Reply from Braun Clocks - DE
Danke für deine Nachricht.
Bitte beachten Sie den Link unten auf unserer Website, unsere Versandbedingungen geben an, dass alle Bestellungen aus Großbritannien versandt werden (Versandinformationen) und alle Bestellungen DDU (Zollsteuer und unverzollt) versandt werden.
https://braun-clocks.com/pages/delivery-information
Thank you for your message.
Please see the link below from our website, our shipping terms and conditions state all orders are dispatched from the UK (Dispatch Information) and all orders are shipped DDU (Customs Tax & Duty Unpaid).
https://braun-clocks.com/pages/delivery-information
The additional costs where not…
The additional costs where not disclosed before the purchase. If you order to Europe, beware of the additional charges.
28 June 2021
Reply from Braun Clocks - DE
Danke für Ihre E-Mail.
Bitte beachten Sie den Link unten von unserer Website, unsere Versandbedingungen geben an, dass alle Bestellungen aus Großbritannien versandt werden (Versandinformationen) und alle Bestellungen DDU (Zollsteuer und unverzollt) versandt werden.
https://braun-clocks.com/pages/delivery-information
** Wir haben auch eine Erinnerung an der Kasse
Update: March 2022
From March 2022, import duties and tax are now included within the checkout price for all deliveries within the EU. No additional import taxes or duties are payable on purchases to within the EU.
Terrible
Terrible. Stopped working properly after a week. Does not keep time and the alarm moves forward randomly.
27 June 2021
Reply from Braun Clocks - DE
Thank you for your review message.
Please contact us through the contact page and our technical support team will provide further assistance. Below is the direct link from the "Contact Us" page for your easy reference.
https://www.braun-clocks.com/pages/contact-us
With best regards
Braun is known as decent brand which…
Braun is known as decent brand which stands for German quality design.
When ordering I didn't realize that the shipping would come from the UK.
The result was that a significant surplus had to be paid when the parcel arrived in Vienna (customs and tariffs whatever). Btw I was not at home so the postman couldn't drop the parcel in front of the door cause he had to charge me....
Unpleasant unpleasant.
Please work on returning the UK to the European Union.
Who does really think Brexit was and is a good thing?
27 June 2021
Reply from Braun Clocks - DE
Please refer to the link below from our website, our shipping policy states that all orders are shipped from the UK (shipping information) and all orders are shipped DDU (duty and duty unpaid).
https://braun-clocks.com/pages/delivery-information
** We also have a reminder at the cash register
Update: March 2022
From March 2022, import duties and tax are now included within the checkout price for all deliveries within the EU. No additional import taxes or duties are payable on purchases to within the EU.
Poor quality and even worse warranty…
Poor quality and even worse warranty and service handling. Never ever I would buy a braun clock again.The company that has taken over the brand BRAUB is completely overwhelmed.
26 June 2021
Reply from Braun Clocks - DE
Thank you for your review message.
Please contact us through the contact us page if you have any problems with the product and our technical support team will provide further assistance. Below is the direct link of the "Contact Us" page for your easy reference.
https://www.braun-clocks.com/pages/contact-us
With best regards
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