Don’t believe the delivery times, my iPhone should have arrived by now and not even been shipped.
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Review summary
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Experience identical to everyone else. Decent items for decent pricing but oh my does the delivery take forever. They make you choose ‘expedited delivery’ 2-3 working days and then 2 full calendar we... See more
Great prices - but took over two weeks to deliver. It took 9 days from ordering to the parcel being collected by the courier. If you are willing to wait then you can save quite a lot of money - t... See more
I read many reviews on here before purchasing a Samsung 8 smart watch. I was dubious, but decided to take the risk. I also read about delivery timescales so fully accepted it would take longer... See more
Company details
Written by the company
DealMonday provides a wide variety of consumer electronics at the best value.
Contact info
United Kingdom
- dealmonday.co.uk
3.2
Average
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 1 week
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SCAMMERS I would put 0
I ordered Canon G7X MKIII camera, which costs £920.
First of all, delivery took a very long time (since 27/11) - 3 weeks! Specifically, 15 working days. They could not provide any clear instructions about where the parcel was or what the problem was. I even offered to pick it up by myself, as I needed it urgently, but they refused.
Secondly, when I unexpectedly received the parcel 3 weeks later, it arrived in a thin bag and was completely crumpled. When I turned on the camera, the display was damaged - specifically, there was quite a spot on the display. I immediately emailed them about this, asking for a partial refund. I have done research and explained that repairing the camera would cost at least £300. They offered me £25 and commented it as a "gesture of goodwill"…
Thirdly, when I realised that I no longer want to deal with them, I began to request the full return. I have already asked them 3 times to send me a return label because I do not agree with their “gesture of goodwill” and have been waiting for it for 5 days already. But they have ignored my clear requests and have been waffling about everything except the label. They are now concerned that I will have to wait for 14 days for the refund, and this is after waiting for 3 weeks for the parcel. They are already breaking the law.
With this attitude, it is unacceptable to enter the market. In my opinion, this micro business should close for a while to do its homework (e.g. situational analysis: SWOT and PESTLE) and then come back with a finished business plan. I strongly advise against dealing with them.
P.S. They even removed Trustpilot from their website, not because they are ashamed, but so they can continue to profit from consumers in an unfair way.
21 December 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the issues you have experienced with your Canon Powershot G7 X Mark III Digital Camera order. We are very sorry for the delayed delivery, which was caused by an unexpected high volume of orders during this peak season. We understand how frustrating this must have been, especially given the urgency of your order.
We also apologise for the condition in which your item was received. Please be assured that it is part of our standard operating procedures to follow specific steps when handling cases such as yours. To assist with the return, a pre-paid return shipping label has been provided so that the item can be returned without additional cost or inconvenience to you.
We take your feedback very seriously and are continuously working to improve our processes, packaging, and customer service to provide a better experience for all our customers. Should you require any further assistance, our Customer Service Team will be more than happy to offer their full support to ensure your satisfaction.
Once again, we apologise for the inconvenience and thank you for your patience and understanding. We hope to have the opportunity to provide you with a much improved experience in the future.
Kind regards,
Customer Support Team
Terrible delivery
I had ordered Nintendo Switch Oled on 30th November and it was advertised as expedite delivery which is to be expected between 2-4 days. I received the delivery on 20th December. Absolutely unacceptable, as it was falsely advertised. Disappointed!!
20 December 2025
Unprompted review
Placed an order on 18th November and…
Placed an order on 18th November and still hasn't been delivered have contacted Deal monday 2 times now and they say it's been despatched. Royal Mail have said they are expecting my item but that has been for over a week now. They shouldn't say delivery within 4-5days if it's going to be over a month be upfront from the start. I've had several Temu orders made and delivered since this order so what are they doing different?
It is now 29th December and my item still hasn't arrived!! After being told delivery had been expedited lol. Will now be asking for a refund as Christmas has gone now. Won't be using Dealmonday again.. I only used as my brother had used them before with no issues....
19 December 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the delayed delivery of your order. The delay was caused by an unexpected high volume of orders during this peak season, which has unfortunately affected our usual delivery timelines. We understand how frustrating this must have been and we are truly sorry for the inconvenience caused.
Please be assured that we are taking your feedback seriously and are working diligently to improve our processes to provide more accurate delivery estimates and a smoother experience for all our customers.
Should you require any further assistance, our Customer Service Team will be more than happy to offer their full support to ensure your satisfaction.
Once again, thank you for your patience and for choosing us. We very much look forward to serving you again in the future.
Kind regards,
Customer Support Team
Great price and product but TERRIBLE dispatch time.
Yes the products are cheap as they are imported but they are genuine. It's just a shame the dispatch times are terrible. Order placed on the 4th with "expedited delivery" of 2-4 working days. The item wasn't even handed to Royal Mail until 13 DAYS later! Finally received the item on the 19th, a full 15 days after ordering, so the 2-4 day expedited delivery is nonsense.
19 December 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the delayed dispatch and delivery of your order. The delay was caused by an unexpected high volume of orders during this peak season, which unfortunately affected our usual expedited delivery times. We are truly glad to hear that your parcel has now been received.
Please be assured that we are taking your feedback seriously and are working hard to improve our processes to provide a more reliable delivery experience in the future. We are very sorry for any inconvenience caused and appreciate your understanding.
Should you require any further assistance, our Customer Service Team will be more than happy to offer their full support to ensure your satisfaction.
Once again, thank you for your patience and for choosing us. We very much look forward to serving you again in the future.
Kind regards,
Customer Support Team
Avoid at all costs!
I ordered AirPods as a Christmas present on the 1st December with an estimated delivery of 2-4 days… 19 days later I still don’t have these. I have contacted their customer service who take 48 hours to reply each time who apologised for the delay and supplied me with a tracking reference ensuring the order would arrive by the end of the week. The Royal Mail tracking is 48 hour delivery but they have been waiting to receive the parcel for 7 days. I have asked for an update again and got no reply. The customer service is appalling, I’m not convinced the AirPods will ever arrive and I’m £150 out of pocket. Avoid at all costs!!
1 December 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the delayed delivery of your AirPods. The delay was caused by an unexpected high volume of orders during this peak season, which unfortunately affected our usual delivery timelines.
As requested, we have cancelled your order and processed a full refund to your original payment method. Please allow a few days for the refund to reflect in your account, depending on your bank or card provider.
We are very sorry for the inconvenience caused and take your feedback seriously. We are continuously working to improve our processes and customer service to ensure a better experience for all our customers. Should you require any further assistance, our Customer Service Team will be more than happy to offer their full support to ensure your satisfaction.
Once again, we apologise for the inconvenience and thank you for your patience and understanding. We hope to have the opportunity to serve you under improved circumstances in the future.
Kind regards,
Customer Support Team
EDIT - AVOID
To anyone reading this, AVOID THIS COMPANY. An absolute terrible experience and will make sure to never use again. After 30 days of waiting for the item i ordered, i decided to dispute the charge with AMEX as the emails i was receiving were BOT generated. After 1 month i am still battling to get my money back. Avoid the headache and use a genuine, good retailer who don't lie and steal money.
UPDATE: After some digging, the 'registered company address' isn't true, they are based in Hong Kong and do not have ANY warehouses in the UK, all products ordered are coming from Hong Kong and not a 'Local Warehouse' the tracking numbers are all also fake. You might receive your order, but it'll could take a minimum of 2 months
I have taken further action against this company, along with reporting them to Trading Standards.
18 December 2025
Unprompted review
PLEASE AVOID...stolen £230
I still haven't received the Nintendo Oled I ordered on the 24th November for my son's Christmas gift. They are now claiming it was delivered and to "check my safe place". There is no safe place, i'm mid terrace with a front door opening directly onto the street in a high crime area. No neighbours have it and the company have not been able to show me photographic evidence of it being handed to anyone. They still won't refund me so I can get a replacement so as it stands, my 5 year old doesn't have a Christmas present. Disgusting customer service and im heartbroken. Please, please avoid this site...its cheap because the product isn't sent.
19 December 2025
Unprompted review
No item arrived, £150 down with upset child
Ordered Airpods middle of November from my daughter's Christmas present, still not arrived. No update on the tracking, continuous back and forward with customer service, they keep kicking the can down the road saying it will be here end of week, then beginning of the following week. Load of rubbish, the item isn't arriving, I'm £150 down and my daughter will be upset on Christmas day.
Do not use this company, if you actually want to receive your item.
Super frustrating and disappointing and the best of it is, items are probably fake judging by other reviews.
19 December 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the delayed delivery of your order, and we completely understand the frustration caused, especially as this was intended as a Christmas present for your daughter. The delay was due to an unexpected high volume of orders during this peak season, which unfortunately affected our usual delivery timelines.
Please be assured that the item you have ordered is genuine, brand new, and remains sealed in its original packaging. We take the authenticity and quality of our products very seriously, and we are committed to providing our customers with reliable and fully functional products.
We are very sorry for the inconvenience caused and are continuously working to improve our processes based on the feedback we receive from customers like you. Should you require any further assistance, our Customer Service Team will be more than happy to offer their full support to ensure your satisfaction.
Once again, we apologise for the delay and thank you for your patience and understanding. We hope to have the opportunity to provide you with a much improved experience in the future.
Kind regards,
Customer Support Team
Absolutely awful
Absolutely awful. If you want any sort of live update, communication when parting with any sort of money, avoid!
2 December 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for your message and for sharing your concerns. We are very sorry for the delayed reply. Due to the peak season, our Customer Service Team has been managing a high volume of messages, which has caused a longer response time than usual.
We sincerely apologise for any frustration or inconvenience this has caused and truly appreciate the feedback you have provided. Your comments are very important to us as we continue to improve our services and communication processes.
If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to provide full support and guidance to ensure your satisfaction.
We greatly appreciate your patience and understanding and remain committed to delivering a better experience in the future.
Kind regards,
Customer Support Team
This company used to be OK but now…
This company used to be OK but now they should not be trusted to deliver . Have had multiple Bot replies and 2 tracking numbers both of which they said was an error . Have waited 5 weeks without a delivery yet. Shall make a charge back with CC I guess.
12 November 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for your message and for sharing your experience. We sincerely apologise for the delay in your delivery and for any frustration this has caused. The delay was due to an unexpected high number of orders during this peak season, which has affected our usual delivery times.
We would like to inform you that your order is currently in transit and should be delivered very soon. We are very sorry for the inconvenience and truly appreciate the feedback you have provided, which helps us to improve our services and processes.
If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to offer full support and guidance to ensure your satisfaction.
We greatly value your patience and understanding and remain committed to providing a better experience moving forward.
Kind regards,
Customer Support Team
DealMonday.co.uk | I'm Happy, twice now...
I'm in the UK, I've purchased twice from them now, and will continue to shop with them.
Bose Noise Cancelling Headphones in 2024 and 2 Samsung S25 Phones in 2025.
Yes you'll wait 2-3 weeks for delivery. Big deal.
During both purchases I had questions regarding delivery time and date, tracking numbers, and even split deliveries with the phones.
Each email I sent was answered if not in the same working day then within a day or 2.
The answers were honest and more importantly not automated... Yes that's right, a real human typing to you, understanding and ting, ya get me..
So yeah, I'll keep shopping with DealMonday.co.uk
15 December 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you so much for taking the time to share your experience with us! We are absolutely delighted to hear that you have had positive experiences with your purchases from us.
We greatly appreciate your understanding regarding delivery times and are pleased that our team was able to provide timely and helpful responses to all your queries. It is always our aim to ensure that every interaction feels personal, genuine, and supportive, and we are thrilled that this was reflected in your experience.
Your satisfaction and continued trust in us mean a great deal. Hearing that you will continue to shop with us and recommending us to others is incredibly motivating for our team. We remain committed to providing excellent products and attentive service to all our customers.
Once again, thank you for your kind words and for choosing us. We very much look forward to serving you again in the future!
Best regards,
Customer Support Team
Bose ultra headphones
First class product at a fantastic price..only downer was the time to took to arrive order placed 1st Dec with a promise of 3 to 8 working days delivery received on the 18th ..fair play they keepted me up dated with e mails would buy from them again
18 December 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the delayed delivery of your Bose Ultra headphones. The delay was caused by an unexpected high volume of orders during this peak season. We truly appreciate your patience and understanding throughout this period.
We are thrilled to hear that you are pleased with the quality of the product and the updates provided during the delivery process. Your positive feedback motivates us to continue striving to provide the best products and service to our customers.
Please be assured that we are taking your feedback seriously and are working hard to improve our processes to avoid similar delays in the future. Should you require any further assistance, our Customer Service Team will be more than happy to offer their full support to ensure your satisfaction.
Once again, thank you for choosing us. We very much look forward to serving you again in the future.
Kind regards,
Customer Support Team
Ordered 30 November now 20 December…
Ordered 30th November now 1st January 26 and no item , avoid at all cost states 2-4 days delivery . Have been told next week , several times . Have replaced item so will be returning .
18 December 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for your message and for sharing your experience. We sincerely apologise for the delay in your delivery and for the frustration this has caused. The delay was due to an unexpected high number of orders during this peak season, which has affected our usual delivery times.
We are very sorry for any inconvenience this situation has caused and truly appreciate the feedback you have provided. Your comments are invaluable in helping us improve our services and processes to prevent similar issues in the future.
If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to provide full support and guidance to ensure your satisfaction.
We greatly appreciate your patience and understanding and remain committed to offering a better experience moving forward.
Kind regards,
Customer Support Team
No stars avoid company
No stars avoid company
Having done a charge back with my credit card company and bought elsewhere these guys actually contacted me and asked me to remove the dispute as they could not issue a refund with it on there. I refused to do so given they have simply lied for the last 3 weeks with fake tracking data and made up updates and no refund processed when first requested (before the item was supposedly shipped…
I’m leaving this to my credit card company (who have already credited me).
Just avoid the hassle and buy somewhere else.
17 December 2025
Unprompted review
Ordered two Nintendo switches at an…
Ordered two Nintendo switches at an amazing price for Christmas presents. However, when it wasn’t clear if I would recieved them before Christmas, I wanted to cancel my order. Their customer service was great, reply was always within 24 hours, cancellation went through perfect. They also hadn’t even taken the money from my credit card as the order hadn’t been “placed”, but the cancellation still went through (so refunded £0 from my CC). Would definately use again, just when I had a bit more lead time!!
18 December 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you so much for taking the time to share your experience with us! We are delighted to hear that our customer service met your expectations and that your order cancellation process was smooth and efficient.
We fully understand the importance of timely communication, especially during busy periods such as Christmas, and we are pleased that our team was able to respond promptly and clearly to your queries. It is also reassuring to know that the order system worked seamlessly, ensuring no unnecessary charges were taken from your credit card.
Your satisfaction is extremely important to us, and your kind words serve as wonderful encouragement for our team to continue providing attentive and reliable service to all our customers. We are grateful for your trust and look forward to assisting you with future orders, especially when there is a bit more lead time to ensure a perfect experience.
Once again, thank you for choosing DealMonday.co.uk. We very much look forward to serving you again in the future!
Best regards,
Customer Support Team
Product was as expected, but...
Product was as expected, main issue was that the US model was sent (with charger for US mains) even though I am based in the UK. They refused to refund £20 to purchase an original Apple charger for UK main, which was a reasonable request. They only offer £5 max to purchase a US->UK travel adaptor, which for a new device is disappointing, at the very least because it is 3 times the size of the charger itself.
9 December 2025
Reply from Dealmonday
Dear Customer,
Thank you for sharing your feedback with us. We are very sorry for any inconvenience caused regarding the US model charger included with your purchase. Please be assured that we take all feedback seriously and use it to continuously improve our service.
We would like to inform you that as part of our global sourcing strategy to provide lower prices, some products may not necessarily be the UK version. However, all items are fully functional and compatible for use in the UK, with no difference in performance. This information is also noted on our website to ensure transparency for our customers.
Regarding the refund, we would like to clarify that the amount offered was the maximum possible within our current policy, and according to our records, the refund has already been issued. We understand that this may not have fully met your expectations and sincerely apologise for any disappointment caused.
Your feedback is greatly appreciated, and we are continuously striving to improve our service based on comments such as yours. If you require any further assistance, please do not hesitate to contact our Customer Service Team, who will be happy to provide full support and ensure your satisfaction.
Best regards,
Customer Support Team
21 Days Waiting, No Delivery, No Transparency
I placed my order on 27 November 2025 and, 21 days later, the item had still not been delivered. Despite multiple follow-ups, I never received a clear or verifiable update on the shipment. Instead, I was repeatedly given vague and generic responses such as “your order is on its way”, with no confirmed tracking progress or realistic delivery timeline.
The tracking information provided was inconsistent, and the lack of transparency made it impossible to determine whether the parcel was actually in transit. In the end, due to the prolonged delay, I was forced to request a cancellation and refund.
This experience reflects poor communication, weak order management, and an unacceptable level of customer service. I would not recommend ordering from this retailer.
18 December 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the delay and the difficulties you experienced with your order. The delay was caused by an unexpected high volume of orders during this peak season, which unfortunately affected our usual delivery timelines.
Please be informed that a delivery attempt was made, but no response was received at that time. We are very sorry for any inconvenience or frustration this may have caused and appreciate your patience throughout the process.
We take your feedback very seriously and are working diligently to improve our communication and order management processes to provide a clearer and more reliable service in the future. Should you require any further assistance, our Customer Service Team will be more than happy to offer their full support to ensure your satisfaction.
Once again, we apologise for the inconvenience and thank you for sharing your feedback. We hope to have the opportunity to provide you with a much improved experience in the future.
Kind regards,
Customer Support Team
Ordered Bose headphones 22nd Nov on 2-4…
Update - these arrived 19th Dec not tried as Christmas present. Shame it took a chargeback on credit card to get positive action from deal Monday .
Ordered Bose headphones 22nd Nov on 2-4 day delivery.
Still nothing and it’s 17th Dec.
Tracking not updated since 5th Dec
Customer services stopped replying to emails.
Transaction disputed with credit card.
Reluctant to order another pair from reputable company just in case these turn up and I can’t get a refund.
Try to save a bit of money and get a whole load of stress.
17 December 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for your message. We sincerely apologise for the delay and the frustration caused with your order.
We would like to explain that the delay was due to an unexpected high volume of orders during this peak season. While the order was initially dispatched, it was unfortunately lost in transit, which caused the delay. Once the issue was identified, we were able to locate the missing parcel and have resent it to you. Please be assured that the parcel is now in transit and should reach you very soon.
We are very sorry for the inconvenience and fully understand how stressful this situation has been. Your feedback is greatly appreciated and will help us continue to improve our services for all customers.
If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to provide their full support and ensure your satisfaction.
Once again, we apologise for the delay and thank you for your understanding.
Best regards,
Customer Support Team
Ridiculous
Absolute joke of a situation.
Order number 443019508405
Ordered the item 3 weeks ago, no updates at all in shipping, for about a week it said my item was sitting in a transit hub doing nothing. Was for an xmas present so had to buy elsewhere to make sure it arrived on time after seeing all the below reviews (John Lewis and received within three days). All the lies about delivery times due to busy period are lies. My item was sent from Malaysia and came externally damaged with a bootleg adapter. I requested a refund to which I get a reply saying they can offer me £5 ….. in compensation for the damage in transit. I WANT TO RETURN A FULL REFUND!!!! The customer service sees to be bot responses and sadly giving a one star review here is the only place you can have this dealt with. Dodgy company avoid at all costs.
17 December 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the issues you have experienced with your order. We are very sorry for the delayed delivery, which was caused by an unexpected high volume of orders during this peak season. We understand how frustrating this must have been, particularly as the item was intended as a Christmas present.
We would also like to inform you that, as part of our global sourcing strategy to offer competitive prices, the products we provide may not necessarily be UK versions. However, please be assured that these products are fully functional and compatible in your country, with no difference in performance. This information is made available on our website to ensure transparency.
Please note that it is part of our standard operating procedures to follow specific steps when handling cases such as yours, including our process for compensation and returns. We are currently reviewing your case and will ensure it is handled appropriately in line with our policies.
We take your feedback very seriously and are continuously working to improve our processes to provide a better experience for our customers. Should you require any further assistance, our Customer Service Team will be more than happy to offer their full support to ensure your satisfaction.
Once again, we apologise for the inconvenience caused and thank you for your patience and understanding. We hope to have the opportunity to serve you under improved circumstances in the future.
Kind regards,
Customer Support Team
Can’t get anywhere with this company…
Can’t get anywhere with this company and my order that’s still not arrived, multiple contact points. They’re blaming it on the Christmas period being busier than normal but I placed the order on November 29th with a 6-8 day delivery window, that’s currently still showing as in-transit from December 10th. Still nothing, a 12 yr olds Christmas present that may never arrive. The customer service replies are generic and unhelpful. Disappointment all round, at this rate I will be disputing the payment and cancelling the order.
Beyond a joke. Never again.
17 December 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for your message. We sincerely apologise for the delay in the delivery of your order and for the frustration this has caused, particularly during the festive period.
We would like to explain that the delay was due to an unexpected high volume of orders during this peak season. We fully understand how disappointing this must be, especially as the item was intended as a Christmas present.
As requested, we have cancelled your order and processed a full refund to your original payment method. Please be assured that we are very sorry for this experience and are continuously striving to improve our service based on the feedback we receive from our customers.
If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to provide full support and ensure your satisfaction.
Once again, we apologise for the inconvenience and thank you for your understanding.
Best regards,
Customer Support Team
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