Dear Sam Reviews 1,178

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We love the high quality wood frames and can recommend Dear Sam without any doubt. The frames are well processed and the acrylic glass makes the whole product light and shatterproof, which is esse... See more

Rated 1 out of 5 stars

This store might be a scam. My sister bought me a poster on November 1st. Since then, we haven't received any confirmation from the store, yet we have mail from PayPal with payment acceptance. We cont... See more

Rated 5 out of 5 stars

Absolutely the best shop for posters and frames. I have bought from them more times and I can say that the quality of print is really good - the colours hold well and for long, even when exposed t... See more

Rated 5 out of 5 stars

I could never stress enough how amazing my experience with Dear Sam was! This is by far the best customer service I've seen in my life! So friendly, helpful, prompt answers, kind, generous. Sanne does... See more

Company details

  1. Poster Shop
  2. Art gallery
  3. Interior designer

Information provided by various external sources

Unika posters, tavlor, affischer & prints - till låga priser! Öppet köp i 90 dagar & leveranstid 1-3 dagar! Upptäck posters och fotokonst hos Dear Sam


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I highly recommend Dear Sam

I highly recommend Dear Sam. I ordered eight prints and frames. All the products were high quality and arrived in beautiful packaging and they arrived within a few days of ordering. The prints are stunning and I'm very happy with them. I would definitely use them again.

5 February 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful posters

Beautiful selection of posters and unreal quality. Website is so nicely designed for easy shopping and check out. Amazing customer service from Dear Sam team👏🏼 Thank you

5 February 2021
Unprompted review
Rated 5 out of 5 stars

I LOVE IT

I love the quality of the pictures!
They make my room more look like, MY ROOM.
Soon I'll buy more, so that every Room in my Flat can more look like "my room".

4 February 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Quality

Dear Sam had so much choice to select from, delivery was super quick even tho I’m in the uk and the quality of prints were amazing!
Will definitely order again from them.

4 February 2021
Unprompted review
Rated 5 out of 5 stars

Dear Sam - fabulous!

The artwork and frames I received from Dear Sam were such great quality, they were also packaged well with minimal fuss & sensible packaging. The whole experience from start to finish was easy & pleasing! And to top it off my prints look absolutely fabulous on the wall in my stairwell!

4 February 2021
Unprompted review
Rated 5 out of 5 stars

I had an incredible experience using…

I had an incredible experience using Dear Sam! I bought 6 prints and two frames and I was happy with everything. The prints were nicely printed and the frames were the right price point and do the job nicely.

The best thing was the help I received from customer service (Maya). I accidentally ordered one print twice and needed to return one print because it didn't go with my decor and she was so lovely in helping to make the return process so easy given the difficulty of covid restrictions in the UK.

I was 100% recommend dear sam to anyone. The products are excellent, customer service fantastic and I got my posters 24 hours later. Really can't top it!

2 February 2021
Unprompted review
Rated 1 out of 5 stars

Not glass

Not glass, and wrong size delivered.

31 January 2021
Dear Sam logo

Reply from Dear Sam

Hi Winta,
I am so sorry that you received a frame in the wrong size! I am also sorry that plexi glass was not what you expected when placing your order. I have just sent you an e-mail with a suggestions for a solution. Please get back to me there and I will help you further.
Best regards, Maya

Rated 5 out of 5 stars

Highly recommend these beautiful prints & frames!

I ordered several frames & was spoilt for choice on prints. The communication from Dear Sam was fantastic from order to delivery! It was fab to see the packaging was all environmentally friendly & came well packaged. We’re so happy with our prints!

29 January 2021
Unprompted review
Rated 1 out of 5 stars

I have still not received my order…

I have still not received my order despite it being despatched.on the 8th Jan. Tracking number doesnt exist and no one answering my emails...

25 January 2021
Unprompted review
Dear Sam logo

Reply from Dear Sam

Hi Alicia,
I am sorry that you haven't received your order yet. We have sent you an information e-mail about 2 weeks ago, regarding that Brexit is causing delays for another 2 weeks. Please check your spam folder for that e-mail. And please also check for another e-mail during the following weeks, since we will contact you again as soon as your order has been sent.
Regarding your e-mail to us: We have an answering time of 48 hours (which is stated in our auto-reply), and we will answer your e-mail as soon as possible.
Best regards, Maya

Rated 5 out of 5 stars

Absolutely beautiful prints in…

Absolutely beautiful prints in carefully wrapped packaging. The paper the designs are printed on is such wonderful quality as are the frames. Will definitely use again for the next project as there is so much variety in the designs.

21 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Had trouble with my order that never arrived, customer service fixed it within days and sent a new order with a faster shipping method. 5/5 experience regardless of delays etc.

19 January 2021
Rated 1 out of 5 stars

Still waiting for my order

Still waiting for my order, 3 weeks now

14 January 2021
Dear Sam logo

Reply from Dear Sam

Hi Cecilia,
I am so sorry that you hadn't received your order by the time of this review. You and me have talked via e-mail since then, and I hope you are happy with the new order we sent you. :) I really apologize that the first order got lost!
Best regards, Maya

Rated 5 out of 5 stars

Great experience!

Great experience! Easy to order, had to make a change and got help straight away from super friendly and quick customer service. Product was according to my expectations 👌. Can recommend them!

13 January 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look