Debt Free Advice Reviews 

2,101
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I was in debt and went to CA Brent I was very happy with the services I received to help me improve my health and my life.If I did not receive the help I did from Melissa, I do not know what I would h... See more

Rated 5 out of 5 stars

Very helpfull Staff, helped me out fully, dealing with me very politely, Adviser Name : Kalpamayee Das Parija, Nucleus Legal Advice Centre, DFA, The Lido, 63 Mattock Lane, London, W13 9LA. My name i... See more

Rated 5 out of 5 stars

I had an excellent experience with an advisor at Citizens Advice Lewisham recently. My caseworker, Vesna Cvetek (MIMA Cert, Debt Free Advice Project), was incredibly helpful and went above and beyond... See more

Rated 5 out of 5 stars

I was apprehensive 1st but I'm glad I got help from here. Kalpamayee was considerate regarding my problems, I didn't feel like I was being rushed just to finish appt quickly. She made calls on my beha... See more

Company replied

Company details

  1. Debt relief service

Written by the company

Debt Free Advice is a coalition of charities led by Toynbee Hall that provides free, expert advice to everyone with problem debt. We're here to help you with any money worries you may have. We'll work to prioritise your bills and debts, write letters on your behalf, and advocate for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(2,101)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Help and when I needed it.

Carita the advisoŕ that I saw was very helpful, she was very patient , caring and understanding. I was made to feel comfortable detailing mÿ situation. Carita showed empathy and explained everything in a way I was able to undestand whilst remaining completely professional. I left feeling like a weight had been lifted. Overall a great experience.

30 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Carita. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 5 out of 5 stars

Shabana is debt free advisor

Shabana is debt free advisor, who is really good, she explains properly and we understand very well. We think she's a very good advisor and she is kind and helpful.

15 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Shabana. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 5 out of 5 stars

Carita did an excellent job

Carita did an excellent job , I was anxious and she give me some peace of mind. Excellent professional

30 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Carita.  We are ecstatic that your expectations were met - and we were able to assist you!

Rated 5 out of 5 stars

Friendly helpful service

Friendly helpful service. Patient and supportive advice. Really appreciate time provided dealing with this stressful and overwhelming situation.

29 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for your five star review and for taking the time to share your experience with us. We are delighted that you had a positive experience and that we were able to help.

Rated 5 out of 5 stars

Free legal debt advice

Shola was friendly and professional. She had a lot of knowledge and really helped us. I would recommend anyone in need to contact nucleus, they’re an amazing free service!!

28 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

On behalf of us all at Nucleus – we would like to thank you for sharing this great review. We are thrilled that you had a great experience

Rated 5 out of 5 stars

I am very pleased with my advisor…

I am very pleased with my advisor Hazira who helped me with my dro. She was helpful and efficient and had the dro completed in a reasonable time. Very good service

2 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Hazira. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 5 out of 5 stars

The debt advisor that assisted me was…

The debt advisor that assisted me was very helpful and understanding of my situation. Very professional and clear on the information given.

7 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

On behalf of us all at Citizens Advice Sutton – we would like to thank you for sharing this great review. We are thrilled that you had a great experience

Rated 5 out of 5 stars

Shola was very helpful to contact my…

Shola was very helpful to contact my creditor. She told me how to deal with the matter . Thank you Shola.

28 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy Shola was helpful!

Rated 5 out of 5 stars

She explained everything clearly andwas…

She explained everything clearly andwas very patient , she handled all communications superbly.

22 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Debt Free Advice Barking & Dagenham.  We are ecstatic that your expectations were met - and we were able to assist you

Rated 5 out of 5 stars

The things that made my experience…

The things that made my experience great was the advisor, sumaiya, she was very helpful, attentive and gold listener. She made my case seem very easy and gave me brilliant advisor. Keep it up toynbee.

24 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy Sumaiya was helpful!

Rated 5 out of 5 stars

Friendly, clear communications, detailed advice

The centre sent clear communications about appointments prior to your session, and are prompt on the day of the appointment.

The person that assessed my situation and subsequently gave me detail advice was friendly, explained everything clearly even when complex with examples, and was understanding. The advice they gave was extremely comprehensive and detailed, and was helpful for my situation.

7 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for your five star review and for taking the time to share your experience with us. We are delighted that you had a positive experience and that we were able to help.

Rated 5 out of 5 stars

Please get in contact don’t suffer alone they really do listen and don’t judge

My advisor Lana Clarke, is amazing she listened and helped me in every way possible and was very patient which helped as I was suicidal prior to speaking with Lana SWLLC
I wasn’t eating and very mentally unwell,
Lana explained my options every step of the way making sure I fully understood my options and have given me the advice tailored to my needs to help me go forward and try to resolve my debts with the help and support I needed to deal with this and without them I would not be here today!!! I am so so grateful for there service they literally saved my life without the service I would not be writing this review today so THANKYOU LANA and SWLLC you do amazing hard work.

23 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with South West London Law Centre.  We are ecstatic that your expectations were met - and we were able to assist you. We're happy Lana was helpful!

Rated 5 out of 5 stars

Very kind and helpful

22 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating for your recent visit to Barking and Dagenham.

Rated 5 out of 5 stars

Elena from Citizens Advice Lewisham was…

Elena from Citizens Advice Lewisham was excellent, more than a 5 star. She went more over what I expected. Thank you so much

22 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

On behalf of us all at Citizens Advice Lewisham – we would like to thank you for sharing this great review. We are thrilled that you had a great experience. We're happy Elena was helpful!

Rated 5 out of 5 stars

Catherine Adebusuyi Has been amazing…

Catherine Adebusuyi Has been amazing and she supported me through all the hard times that I had with my debts. She eased my stress by giving me advise and encouragement to pay off my debt. I am so grateful of the great experience I had with Islington advisers.

15 March 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for your five star review and for taking the time to share your experience with us. We are delighted that you had a positive experience and that we were able to help. We're happy Hazira was helpful!

Rated 5 out of 5 stars

If you look for advice, look no further

Not only this guys came back to me within a day or so since I applied, but also managed to get me a face to face appointment in no time. Meeting with Naima was nothing but great, she was very understanding, friendly and 100% professional. In fact the entire experience of visiting Toynbee office was a pleasure, its a nice, clean, modern place full of smiley and helpful people.

20 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Naima. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 5 out of 5 stars

I was very satisfied with the…

I was very satisfied with the information provided, the patience to explain more than one time.

15 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive rating for your recent visit to Citizen Advice Lewisham

Rated 5 out of 5 stars

Thank you very much Naima for your…

Thank you very much Naima for your great work.I am so delightful for your work.

16 May 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thanks for the awesome review, Serkay! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience.

Rated 5 out of 5 stars

EXCELLENCE COMMANDS SUCCESS

Handing over my case to Ms. Shola Vaughn, my Debt Caseworker at M/s Nucleus Legal Advice Centre was a complete privilege. I enjoyed the honesty and confidence for my case to be in safe hands. I was updated each and every time during the process until it was concluded. I recommend this firm to those who need help, advice and support towards their debt issues and shall not be disappointed.

11 April 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Nucleus.  We are ecstatic that your expectations were met - and we were able to assist you and we're happy Shola was helpful!

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