Great customer service. After my return shipment was lost in transit for over three weeks, I alerted the company. They immediately filed a claim and reimbursed me. The process was handled quickly and... See more
Company replied
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See what reviewers are saying
I’ve been using Decluttr for quite some time now, and they’ve consistently delivered great results. Highly recommend for anyone looking to sell old electronics quickly and efficiently! Their process... See more
Company replied
It was painless, cost effective, scan, put in box and take to UPS Store and they do the rest, quick payment through PayPal. Unfortunately I never give 5 star reviews, if I see 5 star reviews I overloo... See more
Company replied
I love Decluttr!!! They make the process so easy and quick. I had numerous DVDs and CDs that I had no interest in anymore and within a week of mailing them (postpaid through UPS) I had my money in m... See more
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Company details
About Decluttr
Written by the company
Decluttr is the easiest way to sell your unwanted CDs, DVDs, Games, Books & Tech.
To get started, just enter a barcode or an electronics item and we’ll give you an instant offer price. Then, pack your items into a box and ship them to us for FREE.
Once we’ve processed your items, we’ll pay you by PayPal, check or direct deposit into your account. Scan it, send it, spend it – it really is that simple!
Start Selling Sell Mobile PhonesContact info
United States
- decluttr.com
4.3
Excellent
28k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam
compared resale prices with 5 other companies they offered the lowest by far like 100$ far, whoever is running their quality check should be given glasses because what they consider good quality is shocking, they have the nerve to say your pretty much mint phone is only good quality so they have to reduce the giving price but then they send you a phone thats in "good" condition that looks like a dog has been chewing on the case with scratches all over the screen, second have you read these good reviews they seem extremely to well written almost fake
5 March 2025
Unprompted review
Reply from Decluttr
Hi Marco,
Thank you for leaving a review.
We had previously asked for information to assist us in resolving your inquiry, but we have not received a response. Consequently, we will move forward with closing the ticket.
Should you require any further assistance regarding this issue, do not hesitate to contact us.
Thanks
Antionette
musicMagpie
Scam
selling my Xbox one special edition halo 5 console. I sent them the bar code. Got offer. I sent a controller but the wrong one so they lowered that to 40 cents. I sent the digital halo pack metal container cards as well. I got an email saying the console was a misc. games console even though it clearly has MS XBOX embedded. They said they would gladly recycle it for me or return it. I am waiting on the return. Said the had disposed of the Halo 5 pack which is in their terms/conditions. Beware if using them. Scam
17 March 2025
Unprompted review
Reply from Decluttr
Hello Donna,
Thank you for leaving a review.
We are sorry to hear that your order was revised. Can you please contact our customer service You can reach us at contactus@decluttr.com so that we can be able to resolve this matter for you.
Thank you for your understanding.
Thanks
Jodie
decluttr
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Something is better than nothing!
This was a great experience for selling my broken phone. I didn't get much money, and so thought about fixing it myself and then selling it (I replaced the screen myself the first time it broke), but the going rate for selling the working used/repaired phone - cost of replacement parts, didn't leave me with any money to make it worth the trouble. At least with Decluttr, I got something out of it, so I'm glad they would pay anything for it rather than it just sitting in a junk drawer somewhere forever.
12 March 2025
Reply from Decluttr
Hello William,
We appreciate you for leaving us such a wonderful review! Are you aware of our refer-a-friend program? You can earn an additional $5 when your friends also use Decluttr! To learn more, please visit: https://www.decluttr.com/refer-a-friend/
Best regards,
Jodie
Decluttr
Always ripping you off, not payign for items sent in
Once again these scammers claim items have incorrect barcode even after i provide them with photographic proof. I scan the printed barcodes, double check the list, and even take a photo of the items being sent in and they still claim items are missing or have a wrong barcode on almost every single order. You can see the names of the discs from the invoice in the photos. Your "highly trained staff" needs way more training.
7 March 2025
Unprompted review
Reply from Decluttr
Hi,
Thank you for leaving a review
We sincerely apologize for the inconvenience caused by the rejection of one of your items due to an incorrect barcode. We truly appreciate the photographic proof you provided, and we understand how frustrating it must be to have your items consistently denied. Please rest assured that we are looking into this matter closely.
We have contacted you through email to offer a resolution.
Thanks
Jodie
musicMagpie
The app is very easy to use and the…
The app is very easy to use and the selling process is quick and easy.
9 March 2025
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
You haven’t paid me for two shipments…
You haven’t paid me for two shipments saying you have. The bank details I provided are correct, but I still haven't received the money! It's been 35 days! This is unfair! I sent over $100 worth of DVDs and CDs!
10 February 2025
Unprompted review
Reply from Decluttr
Hello Zsuzsanna,
Thank you for leaving a review.
We are sorry to hear that you have not received your payment. I have looked into this for you and unfortunately, your payments bounced on 21/02/2025 and were reprocessed on 14/3/2025 the payment should have been reflected within 24 business hours.
We apologize for any inconvenince this may have caused you.
Thanks
Jodie
Decluttr
You haven’t paid me for four shipments…
You haven’t paid me for four shipments saying you have. One time the support says it was decline and I made sure banking was correct and now the same tech says I was paid!
2 March 2025
Reply from Decluttr
Hello Theresa,
I regret to hear that your experience did not meet your expectations.
We previously reached out to you regarding some necessary information to advance your ticket. As we have not received a response from you, we will proceed to close the ticket.
If your issue has been resolved, we trust that all is well. However, should you require further assistance, please feel free to reach out to us and we will assist you.
Kind regards,
Sandra
decluttr
Decluttr is a great place
I give a great rating to Decluttr and have used the company about 7 times to help decluttr my home during retirement. When they accept an item, you know instantly, they provide a shipping label, mail it, and you get your money.
7 March 2025
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
App worked well on iOS.Very fast…
App worked well on iOS.Very fast response and payment time
7 March 2025
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
It's so easy!
27 February 2025
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
I have only great things to say about…
I have only great things to say about Decluttr, they have made my life so much easier.
2 March 2025
Unprompted review
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
More satisfying than a certain resell store
This is so much more satisfying than being rejected by Half Price Books or receiving 12 cents for a dozen CDs. The free mailing is fantastic.
16 February 2025
Reply from Decluttr
Hi Mike,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program?
You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Just a bit of confusion but overall it…
Just a bit of confusion but overall it is a good process
25 February 2025
Reply from Decluttr
Hello Ava,
We are sorry to hear that your experience was not all positive.
Should you require any clarification or assistance, please feel free to reach out to us.
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
musicMagpie
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Very simple to use and the process was…
Very simple to use and the process was quick
21 February 2025
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
I have used this service many times in…
I have used this service many times in the past. I have zero complaints. They paid me promptly. I never had to wait more than a week from mailing my devices to getting paid!
13 February 2025
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Simple
Simple, easy and quick. Thought some of the prices offered were a bit low ($0.01). Also liked the free shipping.
16 February 2025
Reply from Decluttr
Hi Dale,
Our buying prices are calculated with numerous factors in mind. They are driven by a number of sources that allow us to offer a live and competitive price for items entered into the basket.
This is mainly based on supply and demand at the time of selling.
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
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