Great customer service. After my return shipment was lost in transit for over three weeks, I alerted the company. They immediately filed a claim and reimbursed me. The process was handled quickly and... See more
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See what reviewers are saying
I’ve been using Decluttr for quite some time now, and they’ve consistently delivered great results. Highly recommend for anyone looking to sell old electronics quickly and efficiently! Their process... See more
Company replied
It was painless, cost effective, scan, put in box and take to UPS Store and they do the rest, quick payment through PayPal. Unfortunately I never give 5 star reviews, if I see 5 star reviews I overloo... See more
Company replied
I love Decluttr!!! They make the process so easy and quick. I had numerous DVDs and CDs that I had no interest in anymore and within a week of mailing them (postpaid through UPS) I had my money in m... See more
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Company details
About Decluttr
Written by the company
Decluttr is the easiest way to sell your unwanted CDs, DVDs, Games, Books & Tech.
To get started, just enter a barcode or an electronics item and we’ll give you an instant offer price. Then, pack your items into a box and ship them to us for FREE.
Once we’ve processed your items, we’ll pay you by PayPal, check or direct deposit into your account. Scan it, send it, spend it – it really is that simple!
Start Selling Sell Mobile PhonesContact info
United States
- decluttr.com
4.3
Excellent
28k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great trade in process
Great trade in process, free shipping using UPS, decent value for trade in, prompt payment.
18 February 2025
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
The ease of Decluttr is #1…
The ease of Decluttr’s use and the transparent way they do business is nothing but a pleasure to use!
11 February 2025
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Well it takes a while for your scanner…
Well it takes a while for your scanner to scan and determine if it is an item you are taking and you don't seem to take enough of the items that I am interested in selling like books.
9 February 2025
Reply from Decluttr
Hello Joyce,
I’m sorry to learn that your experience was not positive.
We advised that you clear your cookies & cache or switch to 'incognito mode' as this can sometimes fix the latency issue.
From reviewing your order, all items in this order were accepted and a full payment was issued on 10/02/2025.
Unfortunately, if the items you are trying to sell do not come up, this means that we are not looking to buy the items at this time.
Thank you for your patience with this matter.
Kind Regards,
Antionette
Customer Complaints
Easy to use and quick payment.
14 February 2025
Reply from Decluttr
Hi Sharon,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
The process was smooth from start to…
The process was smooth from start to finish, with my payment being deposited into my PayPal account within hours of Decluttr receiving my items.
14 February 2025
Reply from Decluttr
Hi Brian,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Reply from Decluttr
Hi Michael,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Excellent way to get some cash for…
Excellent way to get some cash for things you no longer need.
21 January 2025
Reply from Decluttr
Hi Andrea,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
Quick and easy to use
9 February 2025
Reply from Decluttr
Hi Sean,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
I send in $63 worth of movies back in…
I send in $63 worth of movies back in August and still haven’t heard anything. Very disappointed.
23 August 2024
Unprompted review
Easy process
Easy process! I appreciate how quick and easy the app is, I just wish they paid out a little bit more $$$!
10 February 2025
Reply from Decluttr
Hi,
Our buying prices are calculated with numerous factors in mind. They are driven by a number of sources that allow us to offer a live and competitive price for items entered into the basket this is mainly based on supply and demand at the time of selling
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
1500 dvds and Blu-rays…
I sold over 1500 dvds and Blu-rays through the D-clutter app. It was an efficient and simple way to clean out our shelves and make a little money as a bonus. I would use the app again and highly recommend them.
2 February 2025
Reply from Decluttr
Hi Deborah,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Instructions are clear and easy
Instructions are clear and easy. Status updates often. Payment is quick.
31 January 2025
Reply from Decluttr
Hi Pat,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Fast and easy
This is the fastest and easiest way to decluttr my home plus make a little money.
2 February 2025
Reply from Decluttr
Hi Sarah,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Expect Prices Of your items to cost…seller
Expect Prices Of your items to cost much lower
31 January 2025
Reply from Decluttr
Hello Rebecca,
I’m sorry to learn that your experience was not positive.
Upon examining your order, it appears that all items were accepted and payment was made for the initial offer. There were no changes made to the items after they were received.
Our buying prices are based on several factors, mainly supply and demand at the time of selling. However, if you aren't happy with the price quoted for an item you are under no obligation to include this in your sale and can simply remove this from your list.
Thank you for your understanding and cooperation.
Kind Regards,
Antionette
Customer Complaints
I haven't received my payment.
I had a problem with my payment. They fix it very fast. I
definitely try it again.
22 January 2025
Reply from Decluttr
Hello Janette,
I appreciate your patience.
After examining your order, I observed that your payment was unsuccessful on 27/01/2025. We have proceeded to reprocess your payment; please be aware that it may take up to 2 working days to reflect in your bank account.
Thank you for your understanding.
Best regards,
Jodie
musicMagpie
Very easy process and quick turnaround
Very easy process and quick turnaround. Just wish the values were a little more generous.
29 January 2025
Reply from Decluttr
Hi RegBop ,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
I had a big collection of CD’s
I had a collection of CD’s but I noticed that I had not been using the CD’s for listening to music. I didn’t want to take them with me when I was moving, so, this was a good way to, hopefully, put the music in the hands of someone who might actually play them. They did not wind up in a landfill, thankfully.
30 January 2025
Reply from Decluttr
Hi Daniel,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
Scanned movies
Scanned movies, offer was made, accepted it, shipped with provided label, and got paid, very easy.
Was paid what I was offered.
30 January 2025
Reply from Decluttr
Hi Richards,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
Super easy and great app
29 January 2025
Reply from Decluttr
Hi Master Brave,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
AMAZING
Perfect assist, fast payments and it helped me with alot of piled up movies and games i had and I wanted to get rid of.
18 January 2025
Reply from Decluttr
Hi Melvin,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
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