Decodo Reviews 1,906

Huge thanks to Uri for the technical assist on my Static Residential proxies. He knows Dedicated ISPs inside and out and got me sorted in minutes. Fast, expert, and zero fluff. Highly recommend Decodo!

fast respond

Great customer service. The AI agent DOES work and is very quick. After not being able to resolve your issue, it transfers you to a human agent and never gets in a loop like many AI agents I have encountered on the internet in the past 3 years. Well done.

I really appreciate the quality of service from the support team. They are very responsive and answer my questions clearly. Honestly, I love it! 🙏🏽

Super, fast and good support

Uri was very helpful in resolving my billing issue, very fast too!

Good service

I recently encountered a challenging technical issue while setting up global proxy automation with Decodo's residential proxies. While the US proxies worked perfectly, our connections to Canada and UK proxies were failing within our application. This blocked a critical project.

Emily from support was nothing short of exceptional. Here’s how she helped:

Swift and Precise Diagnosis: Instead of generic answers, Emily immediately provided a exact curl command to test the raw proxy connection. This clever move proved our credentials and the Decodo gateway were working perfectly, instantly isolating the problem to our application code.

Deep Technical Knowledge: She clearly explained the different connection formats and port options, empowering us to understand the system better.

Patience and Partnership: Emily remained engaged and supportive as we tested her suggestions. She celebrated the win with us when we confirmed the fix, turning a frustrating bug hunt into a successful collaboration.

Genuine 24/7 Support: The promise of round-the-clock support is real. Emily's timely responses kept our project moving forward without delay.

Thanks to Emily’s expert guidance, we not only resolved the immediate blockage but also gained the confidence that our setup is correct for the long term. This level of patient, knowledgeable, and effective support is incredibly rare.

If you need reliable proxies backed by even more reliable human support, Decodo is the clear choice. Ask for Emily – she’s a problem-solving champion!

Great support and product. I had some issues and got resolved quickly. So far, the product is working great as well.

Helpful and professional support

Contacted support for a subscription upgrade. They handled the case professionally and offered a wallet refund for the unused plan, which allowed me to upgrade smoothly. Clear communication and quick resolution. Very satisfied.

Very good support service! (I had Emily)

good and working.
support team always replies promptly and is very helpful.

I had a terrible experience with Decodo.com. The core service I paid for, their mobile proxies, were a complete letdown. The proxies were not just slow, they were unusably so, with constant timeouts and connection failures. On top of that, a significant portion of the IPs I was provided were flagged or low-quality, making them useless for any serious work. It's clear they are both aware and indifferent to the low quality of their proxies.

The situation is made infinitely worse by their customer service, which is, without exaggeration, the worst I have ever encountered. Getting a response is a challenge, and when you do, it's a useless, canned reply that does nothing to solve the problem. They have zero sense of urgency and seem completely uninterested in retaining customers or fixing obvious issues with their product. I was essentially left paying for a service that was broken from day one, with no path to a resolution.

This company is all about taking your money upfront and then disappearing. The product is fundamentally flawed, and the support team is either incapable or unwilling to help. Save yourself the headache and the money. Decodo.com is a prime example of a service that over-promises and massively under-delivers.
AVOID AT ALL COSTS.

I had a great experience with Decodo, especially their customer support.

I accidentally canceled my Dedicated ISP subscription and was worried I would permanently lose my original IPs, which were very important for my setup. The support agent took the time to clearly explain the situation and, as a one-time exception, helped restore my original IPs after I repurchased the plan.

The response was fast, professional, and transparent — they never overpromised, but still did their best to help. Everything worked exactly as explained after refreshing the dashboard.

I really appreciate their honesty, technical knowledge, and willingness to assist in a critical situation. Highly recommended for anyone who needs reliable ISP proxies and responsive support.

Customer service!! is great.