Defender Security Products Reviews 394

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent service and quality products they received. Customers consistently found the website easy to use with clear information, making it simple to find what they needed. Many people highlighted the speedy delivery, noting that products arrived well-packaged and on time, often exceeding expectations. The products themselves are often described as effective and well-built, providing peace of mind and doing exactly what they are meant to do. However, some customers also noted issues with the signal blocking pouches, reporting that they stopped working within weeks or months of purchase, leading to concerns about their effectiveness and durability. A few other people also felt that the pouches failed to block signals, allowing car keys to still operate vehicles while inside the pouch.

What people talk about most

Product

Users describe positive interactions with product, often highlighting good quality, value, and effectiveness,... See more

Quality

People report positive experiences with quality, highlighting good quality products that do what they say... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Service

Consumers find service to be positive, with many reviewers describing it as seamless from ordering to... See more

User experience

Clients share positive opinions on user experience, highlighting the website's ease of navigation and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service received. Have used Defender once before & wasn't disappointed so looked to them for a security light. Found exactly what I needed as website is easy to use with clear information. You g... See more

Rated 5 out of 5 stars

I now have 2 different types of Defender Security Products - card defenders for credit/debit cards and signal blocker pouches for car keys. Both of these products give me so much peace of mind, when... See more

Rated 5 out of 5 stars

A friends car was stolen off his drive way, the car was fitted with a keyless entry system so the persons responsible must have had relay unit to boost the keyless signal and take the car. Defender se... See more

Rated 5 out of 5 stars

Purchased a Defender Pro-TEC Key Safe. It's a much better built product than the one it replaced (one of those with four spinning dials that apparently are very easily accessible...) Delivery was... See more


Company details

  1. #37 of 49 best companies in Security equipment
  2. #9 of 11 best companies in Burglar alarm shop
  3. #74 of 132 best companies in Car accessories shop
  4. #24 of 33 best companies in Hardware Accessories Store
  5. #4 of 4 best companies in Safe & Vault Shop
  6. #15 of 20 best companies in Security system supplier

Written by the company

We stock and supply the highest quality range of security products in the UK. We have over 30 years of experience in the crime prevention industry and have translated this expertise into a trusted and seamless retail website that prioritises ease of ordering, excellent customer service and reliable delivery. Allowing you to focus on protecting what’s important.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(394)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Hylite Jump Light

I purchased a Hylite Jump light just before Christmas (a good multi purpose product) however the instructions that came with it were poor, and because I couldn’t operate the light, I incorrectly thought it was faulty.
I emailed the company to report ‘the fault’. and didn’t get a response for quite a few days, but eventually I did, by which time I had worked out how to operate the light.
This is a good product, but the instructions and communication with the company could be improved.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

DSP products give me peace of mind

I now have 2 different types of Defender Security Products - card defenders for credit/debit cards and signal blocker pouches for car keys. Both of these products give me so much peace of mind, when I am out and about, as well as in the house. You just do NOT know who is lurking - waiting to steal not only your vehicle, but gain access to bank/credit card accounts!!!!
Thank you DSP!!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, exactly what I needed. Handy for my 91 year old grandmother, timer comes on when you need it too. Gives the right look, to show a TV is on in a room.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Great way to protect keyless car keys

A friends car was stolen off his drive way, the car was fitted with a keyless entry system so the persons responsible must have had relay unit to boost the keyless signal and take the car. Defender sell a fantastic wallet to put your keyless key in to stop the above happening order a pack of wallet's delivered in two day later! Problem solved.

20 January 2026
Rated 5 out of 5 stars

Excellent key safe

Excellent key safe - I like the weatherproof cover, and the good visibility of the numbers. It was straightforward to install and is easy to use. Good instructions too.

4 January 2026
Rated 3 out of 5 stars

Hoping an employee will see this as…

Hoping an employee will see this as have no response to my emails. I purchased a letter opening lock on the 29th December and paid for express delivery, 1-2 working days and I am still waiting for delivery. Please can someone from the company get back to me?

29 December 2025
Unprompted review
Defender Security Products logo

Reply from Defender Security Products

Hi there,

We apologise for the delay in getting back to you. As stated in several places on our website, we were closed for the Christmas period from 24/12/25 to 05/01/26.

We have now reopened, and your order will be dispatched today.

Thank you for your patience.

Kind regards,
Ella

Rated 5 out of 5 stars

Perfect.

The key pouches arrived quickly and work perfectl. I was sceptical but tested the car by trying to unlock the doors with the key in the pouch. I am more comfortable leaving my car outside now.

17 November 2025
Rated 5 out of 5 stars

Snooze - you lose your car

Items arrived super quick and having had a gang get into my house overnight to try and steal two cars, we knew we needed to think outside of the box.

17 November 2025

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