Defender Security Products Reviews 394

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent service and quality products they received. Customers consistently found the website easy to use with clear information, making it simple to find what they needed. Many people highlighted the speedy delivery, noting that products arrived well-packaged and on time, often exceeding expectations. The products themselves are often described as effective and well-built, providing peace of mind and doing exactly what they are meant to do. However, some customers also noted issues with the signal blocking pouches, reporting that they stopped working within weeks or months of purchase, leading to concerns about their effectiveness and durability. A few other people also felt that the pouches failed to block signals, allowing car keys to still operate vehicles while inside the pouch.

What people talk about most

Product

Users describe positive interactions with product, often highlighting good quality, value, and effectiveness,... See more

Quality

People report positive experiences with quality, highlighting good quality products that do what they say... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Service

Consumers find service to be positive, with many reviewers describing it as seamless from ordering to... See more

User experience

Clients share positive opinions on user experience, highlighting the website's ease of navigation and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service received. Have used Defender once before & wasn't disappointed so looked to them for a security light. Found exactly what I needed as website is easy to use with clear information. You g... See more

Rated 5 out of 5 stars

I now have 2 different types of Defender Security Products - card defenders for credit/debit cards and signal blocker pouches for car keys. Both of these products give me so much peace of mind, when... See more

Rated 5 out of 5 stars

A friends car was stolen off his drive way, the car was fitted with a keyless entry system so the persons responsible must have had relay unit to boost the keyless signal and take the car. Defender se... See more

Rated 5 out of 5 stars

Purchased a Defender Pro-TEC Key Safe. It's a much better built product than the one it replaced (one of those with four spinning dials that apparently are very easily accessible...) Delivery was... See more


Company details

  1. #37 of 49 best companies in Security equipment
  2. #9 of 11 best companies in Burglar alarm shop
  3. #74 of 132 best companies in Car accessories shop
  4. #24 of 33 best companies in Hardware Accessories Store
  5. #4 of 4 best companies in Safe & Vault Shop
  6. #15 of 20 best companies in Security system supplier

Written by the company

We stock and supply the highest quality range of security products in the UK. We have over 30 years of experience in the crime prevention industry and have translated this expertise into a trusted and seamless retail website that prioritises ease of ordering, excellent customer service and reliable delivery. Allowing you to focus on protecting what’s important.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(394)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My first of 2 was bought from a Police stall

The rechargeable torch was everything the guy said it would be, when I bought my first one at a Norfolk Police stall earlier in the year. My second one (the first being kept in the car) I’m using in the house and garden as and when needed. The strength of the beam is impressive and although a full recharge is a time consuming task, I can live with that.

19 October 2025
Rated 1 out of 5 stars

Product does not work.

Bought key pouch 2 years ago, have managed to unlock and drive my car whilst the key was in the pouch. I contacted the company today who are not interested, said as I bought the pouch 2 years ago they are unable to assist me. I would not recommend this product or company.

21 October 2025
Unprompted review
Defender Security Products logo

Reply from Defender Security Products

Hi there,

Thank you for taking the time to share your feedback.

We're sorry to hear about your experience. All our products include a 12-month warranty, and unfortunately, we’re unable to provide replacements or refunds beyond this period. However, we truly appreciate your input and will consider your comments as we work to improve our products.

Many thanks,
Ella

Rated 5 out of 5 stars

Top Defender

Great service received. Have used Defender once before & wasn't disappointed so looked to them for a security light. Found exactly what I needed as website is easy to use with clear information. You get a high quality product from a brand you can trust at a price that is spot on. Product was dispatched quickly & arrived well packaged. Recommended.

19 August 2025
Rated 1 out of 5 stars

Defender signal blocker pouches - only they dont

If you have purchased Defender signal blocking pouches then check them regularly as they stop working after a few months.
I have now had 4 of these and every one has failed. Defender replaced the first 2 under warranty but declined my offer to send the pouches back for testing.
Clearly this is a known issue as they have just issued me with the following statement:-
"We have received a number of signal blockers back and have been reviewing them. It would not be practical to recall every signal blocker which has failed back for testing, as the samples we have assessed provide us with a representative and satisfactory percentage for evaluation. Our focus now is on identifying upgrades and solutions to help prevent this issue from arising in the future."
Cheap as it is, the current product is not fit for purpose in my view and leaves your vehicle/s at risk.

2 September 2025
Unprompted review
Defender Security Products logo

Reply from Defender Security Products

Hi there,

Thank you for taking the time to share your feedback. I understand that you’ve already been in contact with my colleague regarding this matter and that the concerns you’ve raised have been discussed in detail.

We do take customer feedback seriously and continually use it to inform product improvements and service standards.

Many thanks,
Ella

Rated 5 out of 5 stars

Defender Pro-TEC Key Safe - great bit of kit!

Purchased a Defender Pro-TEC Key Safe.
It's a much better built product than the one it replaced (one of those with four spinning dials that apparently are very easily accessible...)
Delivery was speedy and the product was easy to install with the self-tapping bolts (they just screw straight into the brick, when you drill a 5mm diameter hole!)
The only slight downside compared to the cheap models is you can't use a number twice. However there are numbers 0 to 9 and an A and B. So it's pretty flexible with lots of combinations possible.

20 July 2025
Rated 4 out of 5 stars

Good value for money alarm

Good value for money, assuming they do the job. My only small criticism is that on one of the pair that I bought, the outside warning label was misaligned with the body of the device so that it looks a little crooked from the outside.

19 July 2025
Rated 5 out of 5 stars

Defender Uv torches

Fantastic company-absolutely brilliant products-Last uv torches I bought are still working 3 years later!!-bought 2 new ones they have some upgrades and are now even better-Thanks

2 July 2025
Unprompted review

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