While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and ability to make them feel comfortable and at ease. Many highlight the personalized approach, where staff genuinely listen to concerns and provide honest, clear explanations about treatments and expected outcomes, without any pressure to upsell. The quality of service and results are frequently described as outstanding, with many people expressing satisfaction with their improved appearance and renewed confidence. However, some customers were dissatisfied with specific experiences, noting concerns regarding the approach to certain procedures, with some customers expressing dissatisfaction with the results and the methods used, such as the absence of ultrasound guidance. Additionally, a few people mentioned encountering unprofessional communication and a lack of attentiveness from certain staff members, particularly regarding patient care.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's... See more

Service

Clients share positive opinions on service, consistently praising the high standards of care and outstanding... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the results of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the staff for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first-timer for aesthetics, I felt unsure about my options and where to begin to achieve my goals. Dr. Arreni was absolutely amazing, she took the time to really listen, understand my concerns,... See more

Rated 5 out of 5 stars

I had an amazing experience at Define Clinic! Teuta was absolutely incredible — she explained every step clearly, was honest about what to expect, and made me feel completely at ease throughout the wh... See more

Rated 5 out of 5 stars

DR ARRENI is literally the best!!!! Shes not only insanely skilled with a needle but also hilarious and down-to-earth and puts me at ease everytime I’ve had treatment. Always takes time to talk throu... See more

Company replied

Rated 5 out of 5 stars

Dr Arreni is incredible! I was really nervous about getting any kind of treatments as i still wanted to look super natural however i am now addicted to small tweaks! Dr Arreni listens and takes on boa... See more


Company details

  1. Plastic surgery clinic

Information provided by various external sources

A new concept in facial aesthetics and cosmetic dentistry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

DR ARRENI is literally the best!!!!

DR ARRENI is literally the best!!!!
Shes not only insanely skilled with a needle but also hilarious and down-to-earth and puts me at ease everytime I’ve had treatment. Always takes time to talk through the procedure, honest advice and that’s something so important for not just myself but anyone who’s having treatment. Everytime I leave the clinic, I left feeling like I’d just caught up with a really good friend. Highly recommend if you want the best experience. You’re in safe hands!

5 June 2025
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for your wonderful 5* review and kind words about Dr Arreni!
We're thrilled you had a great experience and look forward to welcoming you back in the clinic soon.
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

Define are simply the best in the…

Define are simply the best in the business.
Finding the right clinic can be a minefield.

I've now used define three times and will continue to do so.
I'm always treated with respect and my treatments are clearly explained.

Ashleigh carried out my last consultation and treatment and I'm stunned with the results.

The entire team is always eager to help and will go the extra mile to make you feel comfortable. This, for me, is extremely important.

The clinic is modern and clean and I'm always made to feel welcome by the lovely receptionist, Teresa.

I will absolutely be returning and would without doubt recommend to friends and family.

20 May 2025
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for your kind words and positive 5* review! We're thrilled to hear that you had a great experience with us. Your support means a lot and motivates our team to keep delivering the best service possible.
Best Wishes;
The Define Clinic Team

Rated 1 out of 5 stars

Filler dissolving

I went to Define and was told to have filler dissolved. I agreed to this and the filler was dissolved aggressively with cannula with no help from ultrasound to pinpoint where it was. I have been left with a hanging ridge under one eye where my tissue has been damaged. Now looking at a lower bleph. Thank you Define!
I would urge anyone considering dissolving to go somewhere where they dissolve carefully and gently, pinpointing areas with guidance from ultrasound.

18 November 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

We are so sorry to hear about your experience. We have looked through our records and cannot find anyone who underwent a treatment of this nature in either of our clinics on (18th November 2024).

We would love the opportunity to clarify this with you.

Dr Dhillon has dissolved filler for years without ultrasound, hyaluronidase is a prescription product that can be used to ‘dissolve’ fillers. It does not require the use of ultrasound. If you had a ‘lump of filler’ that required dissolving, ultrasound would not necessarily have improved or changed the outcomes.

We would welcome the opportunity to review and discuss this in more detail with you, please do get in touch with the team on 01494 932 700 to arrange a follow up appointment.

Rated 5 out of 5 stars

True professionalism and genuine care

I’d been searching for a truly professional Ukrainian- or Russian-speaking expert in London for ages - it’s so important for me to be able to communicate in my native language when it comes to personal care. That’s how I found Dr Elina Kovalenko (thanks, ChatGPT!) - and I’m so glad I did. She’s warm, highly professional, and explained everything clearly and thoughtfully. No pressure, no unnecessary treatments - just honest advice and a personalised plan that made complete sense.

The clinic itself is lovely, and I felt in safe hands from the moment I walked in. Special thanks to Georgia - she was incredibly efficient and kind, and helped organise my consultation quickly and smoothly. Highly recommend!

7 May 2025
Unprompted review
Define Clinic logo

Reply from Define Clinic

Hi Svitlana, Thank you for your 5* review of Dr Elina and the clinic, she is wonderful and we are so lucky to have her and Georgia as part of the Define team.
We look forward to seeing you back in the clinic soon!

Rated 5 out of 5 stars

Time for me !

My experience was what you would expect (and more) from one of the best aesthetics clinics . Fantastic customer service from start to finish .
I wouldn’t trust anyone else with my face .
The knowledge, care and expertise from Benji put me at ease straight away & Georgia ( Benji’s assistant)was so attentive & reassuring & kind .
Benji personalised my treatment plan & showed me what it would achieve .
Which is a natural fresh result . I’m extremely pleased with the result .
I will definitely be going back again .

13 March 2025
Unprompted review
Define Clinic logo

Reply from Define Clinic

Hi Catherine, thank you for taking the time to leave a review for the clinic.
Personalised treatment plans are the best way to ensure you achieve the results that you are looking for and we love taking the time to put these together for our patients. Its all part of the bespoke Define experience
We look forward to seeing you again at the clinic soon.

Rated 5 out of 5 stars

Book today with Dr Teuta Berisha!!

Dr Teuta Berisha is amazing! I was apprehensive on having the treatments for the first time, Teuta advised me so well and explained the whole process so clearly. There is no pressure to undergo any treatments and am so glad I went ahead with mine with Define clinic. The whole process end to end is so professional and Tueta straightaway puts you at ease. I also referred my mum and we both love the results! Thank you Teuta and the Define team!

14 March 2025
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for your lovely review of Dr Teuta, you are right she is amazing! We are proud to have her as part of the team and we're so happy and pleased to hear how delighted you are with your results.
We look forward to seeing you again soon

Rated 5 out of 5 stars

Go for it!

A friendly face who put me at ease straight away. Listened to my concerns and what I wanted to achieve and lots of advice given with the most suitable treatments. I felt completely at ease and cannot wait to start my journey with her to get the desired results :-)

6 March 2025
Unprompted review
Define Clinic logo

Reply from Define Clinic

Hi Nicole, thank you for leaving such a lovely review and we cannot wait to see your results to!

Rated 5 out of 5 stars

I recently had a mole removed from my…

I recently had a mole removed from my chest by Dr. Pooya Beigi at Define Clinic, and I couldn't be more pleased with the entire experience. Dr. Beigi was professional, knowledgeable, and attentive from the initial consultation through to the procedure and follow-up care. He took the time to explain every step of the process, which put me at ease and helped me feel confident in his expertise.

The procedure itself was smooth and efficient, and I experienced minimal discomfort during recovery. The clinic's environment was welcoming, clean, and maintained the highest standards of care, contributing significantly to my positive experience.

I highly recommend Dr. Pooya Beigi and Define Clinic for anyone seeking mole removal or similar treatments. Their commitment to patient care and excellent service truly sets them apart.

8 February 2025
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you for leaving a fantastic 5 * review!
Dr Pooya Beigi is so talented and knowledgeable and we really appreciate you taking the time to share your 5 * experience at the clinic.
Look forward to seeing you for your next appointment.

Rated 5 out of 5 stars

Fantastic tweakments

Dr Teuta Berisha Is amazing. I have been a regular customer for a few years now, and she is great at advising on and performing very natural ‘tweakments’. My skins is looking great, and I love that she will never recommend anything not required or potentially not suitable for face shape/skin type.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazingly clean and professional; considerate and efficient service. The actual Botox was exactly what I wanted!

13 November 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you for leaving the clinic a wonderful review, we are so pleased to hear that you are happy with your experience at the clinic and hope to see you soon for your next appointment.

Rated 5 out of 5 stars

The whole experience from booking to…

The whole experience from booking to treatment was seamless. Great to have parking for the Beaconsfield location and the clinic is stunning! I had treatment with Rosie who is very knowledgeable, friendly and gives great results. I will definitely be rebooking again and would recommend define to anyone looking for aesthetic treatment

22 July 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for your wonderful 5* review and kind words about Rosie!
We are so pleased you loved your results and look forward to welcoming you back in the clinic soon.
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

Hena and her dental nurse were…

Hena and her dental nurse were magnificent, Caring, hard working and never stopped until I was 100% happy. Define are an amazing company and would recommend highly,

14 October 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for your wonderful 5* review, your kind words about Dr Henna are hugely appreciated!
We are so pleased you had a great experience and look forward to seeing you back in the clinic soon!
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

Dr Teuta Berisha is excellent!

Dr Teuta is the definition of excellence. Her work speaks for itself - amazing! I have seen her twice and I could not recommend her enough.

18 September 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you for your 5* review and kind words about Dr Teuta Berisha, your feedback is really appreciated.
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

Would absolutely recommend Define

Would absolutely recommend Define! Beautiful, clean clinic and very welcoming. Dr Arreni listened to exactly what I wanted to achieve and delivered great results so far. She is very knowledgeable, listens, very kind and will talk you through all the different options to suit your skin/needs etc.

Absolutely recommend Define and excited to try more treatments.

12 September 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for your wonderful 5* review! We're delighted to hear you had such a positive experience with Dr Arreni and are humbled by your kind words.
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

I felt so nervous before hand, with no need to

I felt so nervous before hand, but I had no need to.
Rosie totally put me at ease, I’ve always been very “filler” adverse, I had a Botox previously and wanted a fuller lip, top specifically.
Rosie took her time, on what to expect, results etc.
Honestly I hardly noticed the Botox (I’m a very nervous person with needles)
And the filler was surprisingly quick and non invasive, it was more the pre worry than the actual procedure.
I totally trust Rosie 100 percent, and am looking forward to any future procedures needed. Thank you Rosie for giving me a new found confidence.

2 September 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for your wonderful 5* review, your kind words about Rosie are hugely appreciated!
We are so pleased you love the results of your treatment, we look forward to welcoming you back in the clinic again soon.
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

Super clinic and amazing consultant Dr Teuta

Super clinic and amazing consultant - Dr Teuta Berisha! Her approach, procedure explanations and general professionalism is superb. Teuta always puts me at ease before my procedure (botox) and always achieves a natural, glowing look! I have recommended Teuta and the clinic to many friends - you are in safe hands with this business.

31 July 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you for your wonderful 5* review about Dr Teuta Berisha.
We really appreciate you taking the time to give your feedback, and are so happy you love the results!
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

MiraDry is an incredible treatment…

My son and I had the MiraDry treatment last month and we are blown away by the results. After years of constant underarm sweating (hyperhydrosis), we no longer even need to apply deodorant. No sweat, no smell, it’s amazing! The ladies who completed the treatment were lovely, so caring and professional. I’d highly recommend Define clinic and the treatment. In fact, I already have - my friend is going along today for her MiraDry treatment!

16 July 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

What a wonderful 5 star review, thank you so much for sharing yours and your sons experience here at Define Clinic, your kind words are really appreciated and we are so pleased you have seen amazing results with the MiraDry treatment.
Best wishes;
The Define Clinic Team

Rated 4 out of 5 stars

Trustworthy clinic- reliable and professional. Dont upsell

Trustworthy clinic. Reliable and natural results. Done v professionally. seen on time.

Benji did my botox and lip fillers the first time and i had a lady do it the second time- cant remember her name.

I have had my treatments done at a range of clinics- high end to low/medium end and the thing which differs is obviously the price but also patient journey.

Benji was very professional- i did not feel even a scratch. The lips were done well- although i must say that it needed slightly more at the ends of the bottom lip but to be fair to him he was following my insructions to a tee! Always difficult for a patient to be able to tell due to the swelling. I suppose that is what 2 week fup is for.

Prices are high although not the most inflated i have seen so id say in line with high end prices. That is the only reason it lost a start on economical value- sorry

Most importantly, Benji did not upsell or even try to. There is enough marketting material around te clinic which makes it easy for anyone with any interest to look into it further without feeling awkward to say no.

16 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look