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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and ability to make them feel comfortable and at ease. Many highlight the personalized approach, where staff genuinely listen to concerns and provide honest, clear explanations about treatments and expected outcomes, without any pressure to upsell. The quality of service and results are frequently described as outstanding, with many people expressing satisfaction with their improved appearance and renewed confidence. However, some customers were dissatisfied with specific experiences, noting concerns regarding the approach to certain procedures, with some customers expressing dissatisfaction with the results and the methods used, such as the absence of ultrasound guidance. Additionally, a few people mentioned encountering unprofessional communication and a lack of attentiveness from certain staff members, particularly regarding patient care.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's... See more

Service

Clients share positive opinions on service, consistently praising the high standards of care and outstanding... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the results of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the staff for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first-timer for aesthetics, I felt unsure about my options and where to begin to achieve my goals. Dr. Arreni was absolutely amazing, she took the time to really listen, understand my concerns,... See more

Rated 5 out of 5 stars

I had an amazing experience at Define Clinic! Teuta was absolutely incredible — she explained every step clearly, was honest about what to expect, and made me feel completely at ease throughout the wh... See more

Rated 5 out of 5 stars

DR ARRENI is literally the best!!!! Shes not only insanely skilled with a needle but also hilarious and down-to-earth and puts me at ease everytime I’ve had treatment. Always takes time to talk throu... See more

Company replied

Rated 5 out of 5 stars

Dr Arreni is incredible! I was really nervous about getting any kind of treatments as i still wanted to look super natural however i am now addicted to small tweaks! Dr Arreni listens and takes on boa... See more


Company details

  1. Plastic surgery clinic

Information provided by various external sources

A new concept in facial aesthetics and cosmetic dentistry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been seeing Jude for quite a…

I have been seeing Jude for quite a while now and have to say she is amazing. She listens and understands and knows exactly what I need, she is thorough, a perfectionist, and always feel comfortable and confident in her recommendations.
I always leave the clinic feeling amazing and don't mind looking in the mirror now.
Thank you so much for making me feel the best me :)

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Dr Arreni

Very warm welcome from the receptionists, clean & bright reception area.
Dr Arreni put me at ease she explained the procedure & I felt re-assured. I am thrilled with the outcome & so thankful to Arreni for her subtle but obvious to me procedure. Thanks Arreni for achieving exactly what i was hoping for.

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Dr Teuta Berisha is absolutely…

Dr Teuta Berisha is absolutely fantastic. She takes time to understand what I'm hoping to achieve and is always gentle and patient during procedures. I'm over the moon with my results and wouldn't consider going anywhere else.

15 May 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you for your wonderful 5* review about Dr Teuta Berisha,
We really appreciate you taking the time to give your feedback, and are so happy you love the results!
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

Define clinic is the best

Define clinic is the best. Lovely helpful staff and nothing is too much to ask . I had composite bonding done by Dr Aggie ,she is the loviest lady you could ever meet and the best in the business for composite bonding . I am so happy with my teeth , they are perfect. Also her nurse Faye is such a lovely lady , very helpful and good at her job . I would recommend Dr Aggie to anyone who wants composite bonding done . You will not be disappointed. I cannot stop smiling 😊

1 May 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

What a lovely 5* review about our wonderful Dr Aggie!
Thank you for taking your time to give such kind feedback, we are so pleased you love the results of your composite bonding.
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

First impressions of walking into…

First impressions of walking into reception was a bright, clean and welcome reception area .
A lovely young lady named Georgia took me thru to a clean and comfortable room where I met Arreni , who explained the procedure and put me at ease.
I am thrilled with the outcome and so thankful to Arreni for achieving exactly what I was hoping for .

16 April 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you Catherine for your kind words and 5* review about Dr Arreni, we are so pleased you loved the results of your treatment.
Best wishes,
The Define Clinic Team

Rated 5 out of 5 stars

I had a biopsy taken which left a dip…

I had a biopsy taken which left a dip in the tip of my nose. Dr Arreni, has made it so much better, I am so happy with the results. Thank you very much for the amazing care and attention.

26 March 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you Kirsty your feedback and 5* review, we are so pleased you loved the results of your treatment with Dr Arreni!
Best Wishes,
The Define Clinic Team

Rated 5 out of 5 stars

The best skin care clinic around London!

I have been under the care of Dr Teuta Berisha for Botox injections and highly recommend her. Her professionalism and gentle approach left a lasting impression. The results are truly amazing and I could not be more satisfied with the overall experience. I highly recommend Define Clinic for anyone seeking top-notch aesthetic treatments with natural results.

6 March 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you for your kind words and 5* review about our wonderful Dr Teuta and Define Clinic.
It's always a pleasure to have you in the clinic!
Best Wishes,
The Define Clinic Team

Rated 5 out of 5 stars

Love Teuta for Botox!

Love my Botox experience with Teuta! Have had three sessions with her now and she is expert at putting my mind at ease and fine-tuning what I want each time. Also she is just lovely to chat to :)

26 February 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for your kind words and 5* review about Dr Teuta Berisha, we are so pleased you're happy with the service you received here from Define Clinic. We look forward to welcoming you back in the clinic soon!
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

Amazing

I received masseter Botox treatment at Define Clinic with a friend a few months ago with Dr Teuta Berisha, and could not be happier with the results, service and care! Although I had read up on my treatment before coming to the clinic, Dr Berisha took the time to let me ask questions and inform me on the procedure, properly examine my face and ask about my previous medical history. I had also booked lip filler treatment, but was given honest advice by Dr Berisha, kindly advising to wait a few more months. The team also contacted me frequently for post-treatment care and top-ups. The amazing bedside manners and exceptional service and care provided by Define clinic are incomparable with most clinics in central London, where I’d travelled from. Will definitely be a frequent patient and recommend to everyone.

27 October 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you so much for your kind words and 5* review about Dr Teuta Berisha, we are so pleased you're happy with the service you received here from Define Clinic. We look forward to welcoming you back in the clinic soon!
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

BBL Treatment

Great treatment by Elena on BBL. Great knowledge and professionalism. Highly recommended.

19 January 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you for your 5* review, we are glad you loved your BBL treatment with our wonderful Elena.
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

I had the best experience with Dr…

I had the best experience with Dr Arreni, she and her staff at reception made me feel comfortable as soon as I got in. It was a very good experience. Most importantly I love how my lips have turned out!!! She did them so subtle but obvious for me which was what I wanted! I’d deffo recommend her to anyone who are wanting to get lip fillers.

20 December 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

What a lovely 5* review about our wonderful Dr Arreni!
Thank you for taking your time to give such kind feedback, we are so pleased you love the results of your lips.
We look forward to welcoming you back in the clinic soon.
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

5* treatment and results

As always a 5* visit to Define dental. The clinic is clean and state of the art. I've just had composite fillings created to address worn away gums! The results are stunning! Subtle yet transformational. Dr Shebri and Nurse Faye looked after me so well and thoroughly addressed any questions I had to make me feel comfortable and at ease! The work is truly a piece of art and I am thrilled with the result.

5 January 2024
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you for your wonderful 5* review about Dr Shabri and her nurse Faye.
We really appreciate you taking the time to give your feedback, and are so happy you love the results!
Best wishes;
The Define Clinic Team

Rated 5 out of 5 stars

Amazing customer care and expertise

I've never had laser treatment before and was apprehensive. From my first appointment, Elena talked me through options and recommendations, taking time to carefully explain the process. I went away feeling confident but there's no pressure to book anything until you decide it's right for you. On the day of the treatment, Elena was brilliant, calm and friendly. I also had a follow up appointment and again at every step I felt my best interests were at the heart of every discussion. I'm delighted with the results and the service from reception through to Elenas treatment. It's the best customer service I've experienced in a long long time. I would highly recommend.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Dr. Berisha is a star

Dr. Teuta Berisha is a star at Define. She was very patient and knowledgeable with all my initial questions, and is always very warm and friendly. She understands what you want and treats you accordingly. I’d recommend her without hesitation.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Teuta is fabulous

Teuta is fabulous.

Teuta's service is absolutely wonderful. She puts you at ease and makes you feel relaxed whilst ensuring you are comfortable with the treatment taking place. She is very professional, so friendly and her work is fabulous. I would recommend Teuta and her services to anyone.

17 November 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you Amber for your kind words and 5* review about our wonderful Dr Teuta and Define Clinic.
It's always a pleasure to have you in the clinic!
Best Wishes,
The Define Clinic Team

Rated 5 out of 5 stars

Teuta helps me feel my very best!

I rely on Teuta to help me feel my very best! She always takes her time with my appointments even though she is is demand! She is friendly and professional and is always happy to talk through my current skin care regimen to make recommendations on how to best change or add to it. I’d recommend her to any friend - thank you Teuta!

15 November 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

What a wonderful 5 star review, thank you so much for sharing such kind words about Dr Teuta Berisha. It was an absolute pleasure to have you in the clinic and we are so pleased you love the results of your treatment!
Kind Regards,
The Define Clinic Team

Rated 5 out of 5 stars

Excellent and friendly service with Teuta

Teuta at Define is very professional, friendly and trustworthy. She is always on time with her appointments and makes patients feel comfortable and gives confidence that you are in safe hands. The clinic itself is modern and immaculate with loads of parking which helps in a busy town! Would highly recommend Teuta and Define.

1 November 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you Matt for your kind words and 5* review about our wonderful Dr Teuta and Define Clinic.
It's always a pleasure to have you in the clinic!
Best Wishes,
The Define Clinic Team

Rated 5 out of 5 stars

Excellent

Highly recommended Michelle for a hygiene appointment!
Very thorough and completely painless. She talked me through the different steps of the treatment, also great assistance from her nurse Faye.
Thank you! Will definitely be booking another one.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Teuta!

I’ve been visiting Teuta for over a year now and her work and attention to detail is exemplary. No complaints whatsoever. Highly recommend to those looking for a new clinic.

13 October 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you Paul for your lovely 5* review about Dr Teuta! You are a pleasure to have in clinic!
Best wishes,
The Define Clinic Team

Rated 5 out of 5 stars

Excellent

I recently had a dental check up with Dr Shabri and was very impressed with how thorough the appointment was, she explained everything in great detail and undoubtedly very knowledgeable. I would highly recommend this clinic, all staff also very welcoming.

27 September 2023
Unprompted review
Define Clinic logo

Reply from Define Clinic

Thank you Edward for your 5 star review and kind words about Dr Shabri! We are glad you found your dental check up informative.
Best Wishes,
The Define Clinic Team

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