Orders are easy to place, tracking codes are quickly visible. Contact with customer service is quick and to the point, if and when there is a problem: swift and friendly action, via telephone and... See more
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Ordering was straight forward, at the end of the day I received the goods that I expected. Bed linen are good quality (vs. price). The delivery service messed up my order however Dekbed-Discounter t... See more
I bought black out curtains from them, when I installed them I realized they were NOT black out and I send an email to explain my situation and to ask how to proceed with return. I very kind man of... See more
Company replied
Great quality of product, at a very good price, got discounts. Ordered the curtains on Sunday, Monday have been shipped, and I received my parcel on Tuesday - which is amazing did not expect the fast... See more
Company replied
Company details
About Dekbed-Discounter
Written by the company
Wij zijn Dekbed-Discounter, de grootste webwinkel in beddengoed van de Benelux!
Wij bieden de scherpste prijs voor al jouw dekbedovertrekken, dekbedden, kussens, hoeslakens, boxsprings en nog heel veel meer.
⭐ Beste service
🚚 Snelle levering
💸 Achteraf betalen mogelijk
Bezoek de website
Wij bieden de scherpste prijs voor al jouw dekbedovertrekken, dekbedden, kussens, hoeslakens, boxsprings en nog heel veel meer.
⭐ Beste service
🚚 Snelle levering
💸 Achteraf betalen mogelijk
Bezoek de website
Contact info
Gentseweg 5, 2803PC, Gouda, Netherlands
- 0853032813
- https://www.dekbed-discounter.nl/pages/klantenservice-en-contact
- dekbed-discounter.nl
4.1
Great
69k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Levering was vlot en produkt is precies…
Levering was vlot en produkt is precies zoals omschrijving. Just love it!
26 February 2023
Missing some buttons/ zipper to keep…
Missing some buttons/ zipper to keep duvet inside.
Washed only once so far, but seems the quality is great!
17 February 2023
Next day delivery is often a myth to…
Next day delivery is often a myth to get people to buy, but they REALLY delivered the next day and the items were good. Nice to really nice to find a company you can trust to keep their word! Will definitely shop here again.
1 March 2023
The products are ok
The products are ok, but the webshop experience is terrible. The website breaks constantly. No other websites I use have this problem.
24 February 2023
super service
23 February 2023
Efficient and on time...good service
Efficient and on time...good service
And also good quality bedding goods 👌
9 February 2023
I'm a happy and returning customer
Orders are easy to place, tracking codes are quickly visible.
Contact with customer service is quick and to the point, if and when there is a problem: swift and friendly action, via telephone and or by mail.
Change any covers often and never wash on too high temperatures: that is the case for any type of covers and sheets, it keeps the colours beautiful and prevents that the sheets become fuzzy.
I'm a happy and returning regular customer.
19 February 2023
Fast delivery....Great Customer…
Fast delivery....Great Customer Support...Best quality of products...
14 February 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Tens of spam mails per week
UPDATE: despite their promise almost 2 weeks ago - after they got my contact details via Trustpilot - this company continues sending me the same amount of spam. As a EU-citizen, I will try legal options now.
=======================================
I never bought from this company and based on hundreds of complaints I found, and on my own experiences, I never will.
I thought European law requires consent to send marketing mail to (potential) customers. I never gave this consent to your company. So, what you are doing is illegal.
Your willingness to unsubscribe me (as you say) is not enough, I should be never added to your list in the first place. Via Trustpilot, you do have enough info now to act.
7 February 2023
Unprompted review
Reply from Dekbed-Discounter
Dear Stef,
Thank you for your review.
Unfortunately, I cannot unsubscribe your email address from the newsletter with this information. You have just received a request from us to leave more information. If you can respond to this, we can make this right for you!
Yours sincerely,
Team Dekbed-Discounter
I'm absolutely fed up with these spammers!
I'm absolutely fed up with these SPAMMERS bombarding me with hundreds of emails every single day! Unsubscribing is a complete waste of time, it doesn't even make a dent in stopping this endless barrage of unwanted messages!
4 February 2023
Unprompted review
Reply from Dekbed-Discounter
Dear Chaim,
It's unfortunate that you feel this way.
Unfortunately, you did not leave any information when posting the review, so I cannot unsubscribe your email address from the newsletter. I have contacted you about this!
We look forward to your response.
Yours sincerely,
Team Duvet-Discounter
Ik ben er tevreden
The products were nice, delivery was swift. I was pleasantly surprised and will order from them again.
27 November 2022
Unprompted review
Excellent service
Excellent service, listen to customer grievances and give an attempt to offer a solution. I am very happy & pleased with the company's approach.
17 January 2023
Unprompted review
Very bad email service
Very bad email service. I wait for answer more then 3weeks. And I dont like quality. Not recomended.
22 December 2022
Unprompted review
Reply from Dekbed-Discounter
Beste Greta,
Wat vervelend dat jij niet tevreden bent.
In het mailcontact zien wij terug dat het inmiddels is opgelost voor jou.
Met vriendelijke groet,
Team Dekbed-Discounter
Worst spammer i ever saw
Worst spammer i ever saw. Produkty are good quality but after delivery i get 2 mails every day. I send 5 mails with please to remove my e-mail but with out any reaction. When you call the queue is from 13 to over 20 people. They don't respond to any messages
So be careful
29 December 2022
Unprompted review
Reply from Dekbed-Discounter
Dear Pawel,
Thank you for your review.
I have just completely unsubscribed you from our database, this may take 24 hours due to processing. After that you will not receive any further mail from us.
I hope to have informed you sufficiently, if you still have further questions, please let me know.
Kind regards,
Team Dekbed-Discounter
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