Orders are easy to place, tracking codes are quickly visible. Contact with customer service is quick and to the point, if and when there is a problem: swift and friendly action, via telephone and... See more
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Ordering was straight forward, at the end of the day I received the goods that I expected. Bed linen are good quality (vs. price). The delivery service messed up my order however Dekbed-Discounter t... See more
I bought black out curtains from them, when I installed them I realized they were NOT black out and I send an email to explain my situation and to ask how to proceed with return. I very kind man of... See more
Company replied
Great quality of product, at a very good price, got discounts. Ordered the curtains on Sunday, Monday have been shipped, and I received my parcel on Tuesday - which is amazing did not expect the fast... See more
Company replied
Company details
About Dekbed-Discounter
Written by the company
Wij zijn Dekbed-Discounter, de grootste webwinkel in beddengoed van de Benelux!
Wij bieden de scherpste prijs voor al jouw dekbedovertrekken, dekbedden, kussens, hoeslakens, boxsprings en nog heel veel meer.
⭐ Beste service
🚚 Snelle levering
💸 Achteraf betalen mogelijk
Bezoek de website
Wij bieden de scherpste prijs voor al jouw dekbedovertrekken, dekbedden, kussens, hoeslakens, boxsprings en nog heel veel meer.
⭐ Beste service
🚚 Snelle levering
💸 Achteraf betalen mogelijk
Bezoek de website
Contact info
Gentseweg 5, 2803PC, Gouda, Netherlands
- 0853032813
- https://www.dekbed-discounter.nl/pages/klantenservice-en-contact
- dekbed-discounter.nl
4.1
Great
69k reviews
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quality doesn't match the price
It's too thin and completely unsuitable for winter! I think the quality doesn't match the price, even with the offers.
29 December 2025
Reply from Dekbed-Discounter
Thank you for sharing your experience. We understand how important it is that a duvet feels warm and substantial enough for winter use, especially when you base your choice on the price and presentation. It’s clear that this product didn’t meet your expectations in terms of thickness and comfort. Your honest feedback is truly appreciated and helps us improve how we describe and offer our products.
Met vriendelijke groet,
Team Dekbed-Discounter.
the shipment was not expedited
29 December 2025
Reply from Dekbed-Discounter
Thank you for sharing your experience. We understand how important it is that a shipment is expedited as expected, especially when you are counting on timely delivery. Your feedback is appreciated and helps us look closely at how we communicate and handle shipping expectations. We value you as a customer and hope your next experience with us feels smooth and reliable.
Met vriendelijke groet,
Team Dekbed-Discounter.
Absolutely beautiful bedsheets
Absolutely beautiful bedsheets, only pain point it that it does not have buttons or zipper for closing. I had to add buttons to keep the covers closed. Pillows are good and comfortable. Pillow shape memory is really good.
22 December 2025
Super slow delivery!
It took over two weeks before I received my order. They did not keep me updated at all.
11 December 2025
Reply from Dekbed-Discounter
Thank you for sharing your experience. We fully understand that waiting over two weeks without any updates can be very frustrating and leave you feeling left in the dark. Due to an exceptionally busy period in our warehouse and customer service, orders and communication unfortunately took longer than usual. Your feedback is very valuable to us and helps us improve how we keep customers informed. We appreciate you taking the time to let us know how this felt for you.
Met vriendelijke groet,
Team Dekbed-Discounter.
Fantastisch dekken… lekker warm!
21 December 2025
It's a beautiful carpet
It's a beautiful carpet, the price was good. It was delivered in 4 days even though it's christmas time. I'm happy 😊
16 December 2025
I would have given 5 stars but...
I would have given 5 stars, because the actual bedding is nice (especially for the price) but the communication was not great. I did not recieve a confirmation email after my purchase. I only got an email after the package was shipped.
12 December 2025
Terrible Customer Service
Terrible experience, easy to buy but if you want to cancel your order you have to invest half a day for a duvet cover. I regret so much that I chose this company
10 December 2025
Unprompted review
Reply from Dekbed-Discounter
Thank you for sharing your experience. We understand very well that cancelling an order should be easy and that it’s frustrating when this takes much more time than expected. Due to the high workload, our customer service was busier than usual, which made processes slower than we aim for. That doesn’t change how this felt for you, and we truly value you taking the time to speak up about it. Your feedback helps us improve how we handle situations like this in the future.
Met vriendelijke groet,
Team Dekbed-Discounter.
Wrong post office delivery
My address is as on original order haagsestraat 83
2587TG
Den haag
The parcel was dilived other side of the Hague not at my address or my local post offi
27 November 2025
Reply from Dekbed-Discounter
Thank you so much for reaching out, it’s completely understandable to be concerned when a parcel appears to be delivered somewhere else. Your address was correctly entered on the original order, so it should have come directly to you. With the Black Friday rush, the logistics can be quite a puzzle for the carriers, and sometimes this leads to unexpected delivery mix-ups. We’re keeping an eye on the situation so everything can be set right. Hopefully the carrier updates things soon and your order finds its way to the correct address.
Kind regards, Team Dekbed-Discounter.
Reply from Dekbed-Discounter
Thanks for letting us know, and I can imagine how frustrating it felt not having any updates about your order. In the meantime, your package has arrived, and we hope everything is completely to your satisfaction. If there’s anything else you need, we’re always happy to help.
Met vriendelijke groet, Team Dekbed-Discounter.
Top quality
20 November 2025
Satisfactory
Satisfactory. Packaging is good, product quality compared with the price is good. Delivery was a bit delayed, but they responded quickly.
21 November 2025
One of the sheets has a hole the size…
One of the sheets has a hole the size of a hand, I sent you an email with photos
I've been waiting for a week for my complaint to be accepted...no one responded to the last reminder email...
20 November 2025
Reply from Dekbed-Discounter
Thanks so much for letting us know, I can imagine that discovering such a big hole in your sheet was really disappointing. Our digital assistant Kees has already helped you with the first steps, and a real colleague will get in touch with you very soon to offer a proper solution. I’m sure this will be resolved nicely; it’s just taking a little longer than usual because of the Black Friday rush at our customer service.
Met vriendelijke groet, Team Dekbed-Discounter.
Super nice and soft
10 November 2025
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