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Ordering was straight forward, at the end of the day I received the goods that I expected. Bed linen are good quality (vs. price). The delivery service messed up my order however Dekbed-Discounter t... See more
I bought black out curtains from them, when I installed them I realized they were NOT black out and I send an email to explain my situation and to ask how to proceed with return. I very kind man of... See more
Company replied
Great quality of product, at a very good price, got discounts. Ordered the curtains on Sunday, Monday have been shipped, and I received my parcel on Tuesday - which is amazing did not expect the fast... See more
Company replied
Company details
About Dekbed-Discounter
Written by the company
Wij zijn Dekbed-Discounter, de grootste webwinkel in beddengoed van de Benelux!
Wij bieden de scherpste prijs voor al jouw dekbedovertrekken, dekbedden, kussens, hoeslakens, boxsprings en nog heel veel meer.
⭐ Beste service
🚚 Snelle levering
💸 Achteraf betalen mogelijk
Bezoek de website
Wij bieden de scherpste prijs voor al jouw dekbedovertrekken, dekbedden, kussens, hoeslakens, boxsprings en nog heel veel meer.
⭐ Beste service
🚚 Snelle levering
💸 Achteraf betalen mogelijk
Bezoek de website
Contact info
Gentseweg 5, 2803PC, Gouda, Netherlands
- 0853032813
- https://www.dekbed-discounter.nl/pages/klantenservice-en-contact
- dekbed-discounter.nl
4.1
Great
69k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fast delivery and good quality
Fast delivery, quality blankets and pillows, good price!
4 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unresponsive
Ordered curtains on sunday. On thursday they say they dont have it in stock. I choose another colour on Thursday (via email) its now saturday and still I have received no reply!
26 October 2025
Unprompted review
Reply from Dekbed-Discounter
Hallo Ananda,
Bedankt voor je review. Wat vervelend om te horen dat je zo lang hebt moeten wachten op een reactie en dat de gewenste aanpassing niet meteen is uitgevoerd.
Helaas zijn we niet eerder toegekomen aan je e-mail, waardoor de wijziging pas later kon worden verwerkt. Inmiddels heeft onze klantenservice contact met je opgenomen en is er een oplossing geboden. We hopen je snel weer terug te mogen zien.
Met vriendelijke groet,
Team Dekbed-Discounter.
De geleverde maten waren totaal anders
De geleverde maten waren totaal anders. Neem contact met me op en stuur me het geld terug. Ordernummer DKBD15038870
25 October 2025
Reply from Dekbed-Discounter
Beste heer, mevrouw,
Bedankt voor je review. Wat jammer om te horen dat de geleverde maten niet overeenkwamen met wat je had verwacht.
We hebben een sterk vermoeden dat hier sprake is van een misverstand en nemen daarom direct contact met je op via onze klantenservice om dit samen te bekijken. Mocht er inderdaad iets niet kloppen, dan lossen we dat natuurlijk netjes voor je op.
Met vriendelijke groet,
Team Dekbed-Discounter.
Delivery arrived next day
Delivery arrived next day, the quality of duvet is good, courtains are ok, could not see the color well on the website
16 October 2025
Top product
13 October 2025
Easy to navigate the website
Easy to navigate the website, good prices and efficient delivery
6 October 2025
Good price quality ratio
The products arrived as expected. The price is quite affordable compared to normal shops on the streets. The items were all well-packed and clean. Delivery took a day. My only comment is that there could be some more information about the fabric of the products.
24 September 2025
I ordered a mattress on September 12th
I ordered a mattress on September 12th, I'm still waiting for it, I should have received it on September 24th, and still nothing after some emails. They told me it would be here at home on Friday, I don't know which Friday. Personally, I'm not happy at all
24 September 2025
Reply from Dekbed-Discounter
Dear Giorgos,
Thank you for sharing your review.
We're sorry to hear you had to wait longer for your mattress topper to be delivered. Our sincere apologies.
We see from the track & trace that your mattress topper was delivered to a PostNL collection point. We are, of course, willing to compensate you for the delay. We will contact you about this.
Sincerely,
Team Dekbed-Discounter
I bought an anti-sweat pillow and I am…
I bought an anti-sweat pillow and I am very pleased.
27 September 2025
After 1 month I still do not have my…
After 1 month I still do not have my Bed. The website sais 5 - 10 working days. No communication
24 September 2025
Reply from Dekbed-Discounter
Dear Michael,
Thank you for your feedback. We're truly sorry to hear that a delivery appointment has not yet been scheduled for your bed. This is certainly not the experience we aim to provide, especially considering the indicated delivery time of 5–10 working days.
You should have already been contacted by the carrier, and we regret that this has not happened. We are therefore reaching out to the supplier immediately to resolve this matter.
We will update you as soon as possible with further information. Thank you for your patience and understanding.
Kind regards,
Team Dekbed-Discounter
The curtain is very durable and the…
The curtain is very durable and the quality is good, highly recommended
20 August 2025
The service client was very good
The service client was very good. The duvet cover fulfilled my expectations.
24 September 2025
Not able to use gift card and no help/solution from customer service
I wanted to buy something with a gift card but I would have had to pay shipping costs because the amount was too small. For the moment they have a promotion of free shipping. When I tried to order, I wasn’t able to pay with the gift card. I asked customer service for help, their answer was: you cannot combine 2 promotions.
I don’t want to combine promotions, I want to be able to pay with a gift card (and thus already payed!). I’m not ordering here anymore, I’ll find another solution for the gift card and future orders.
2 July 2025
Unprompted review
Reply from Dekbed-Discounter
Dear DE,
Thank you for your message, and we're very sorry for the inconvenience.
Unfortunately, our system currently treats gift cards as a type of discount, which means they need to be entered in the same field as other promotional codes. As a result, it’s technically not possible to use both a gift card and a promotional code (such as free shipping) at the same time.
That said, we absolutely understand your frustration and would be happy to help you further. We'd like to cover your shipping costs for this order as a gesture of goodwill. Could you please provide us with your order details so we can assist you directly?
Thank you again for your feedback, we’re always working on improving our systems and service.
Kind regards,
Team Dekbed-Discounter
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