straight up useless. terrible customer service. cancelled an order but they never answered so i got it sent to me anyways, had to get a return ticket, which took about two weeks of me sending multiple... See more
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Ordered two tyres to be delivered to a service partner. Service partner didn’t exist. Trying to get a refund and I have yet to speak to a human. Don’t reply to emails and I’ve been given then... See more
Delticom AG Din butikk: dekkonline.com Bestillingsdato: 30.01.2024 Bestillingsnummer: RD 52164998 Kundenummer: 21787029 Leveringsdato: The items were sent out on 2.02.2024 and will probabl... See more
Everything fine, except that the two geographically nearest partners to me on Dekk onlines list, say that they are not asked to be partners. Luckilly I didn't send the tyres directly to a partner, but... See more
Company replied
Company details
About dekkonline.com
Written by the company
Dekkonline.com er din personlige online spesialist for dekk av alle merker og størrelser. Finn de riktige dekkene for ditt kjøretøy i et unikt stort utvalg – enten det er en liten bil, limousine, motorsykkel eller lastebil, vil du alltid finne de riktige dekkene til en gunstig pris.
Rask levering er Dekkonline.com sin styrke: direkte fra internett til veien. Selv i høysesongene om våren og høsten sikrer denne nettbutikken for dekk kontinuerlig tilgjengelighet takket være sitt store lager.
Dekkonline.com tilbyr et eksepsjonelt bredt utvalg av dekk og biltilbehør innen forskjellige produktkategorier, som for eksempel:
- Personbildekk,
- Motorsykkeldekk,
- Lastebildekk,
- Dekk til elektriske biler,
- Lettmetallfelger og Stålfelger,
- Komplette hjul (forhåndsmonterte dekk på felger)
Delticom AG, selskapet bak Dekkonline.com, er en av pionerene innen netthandel for dekk og driver nettbutikker i over 40 land. Siden årtusenskiftet i 1999/2000 har selskapet tilbudt et bredt utvalg av dekk på nettet.
Gjennom et omfattende nettverk av monteringspartnere kan kundene sende sine nye dekk direkte til et profesjonelt monteringsverksted ved bestilling.
Contact info
Hedwig-Kohn-Straße 1, 31319 , Sehnde, Germany
- (0049) 51187988255
- dekkonline@delti.com
- dekkonline.com
2.0
Poor
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from dekkonline.com
Kjære Herr Wallman,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
It takes 4 days to deliver from Germany…
It takes 4 days to deliver from Germany to Norway. But it takes 15 days to deliver from Langhus to Oslo (30km). POSTNORD its the reason for your late deliveries!
Change your partner and you will take 5 stars!
10 May 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Kovachev,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
Why did not my shipment still reach my…
Why did not my shipment still reach my address or the nearest post office? How long will I wait ???????????????????????????????? ?????????????
7 May 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Soukup,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
Very SLOW delivery
Very SLOW delivery, Had to call Dekkonline and ask what happend....the tires have been sitting 2 weeks in my city the transport company did not even make contact with me once....I am sure the transport company PostNord or DPD just where waiting to have them sitting so long that they could ship the tires in return.
BE AWARE...Track you shipment everyday and when the tires are in your city CALL Dekkonline on (0047) 21 54 32 92 OR PostNord +47 987 09 300 I am sure they will not make contact or its make the delivery going faster
Have an nice day
Tom Svendsen
SANDEFJORD-NORWAY
4 May 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Svendsen,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
God pris rask levering 😀
25 April 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Monsen,
Takk for din positive vurdering! Det gleder oss å vite at du er fornøyd med våre tjenester og gjerne ser
fram til å møte dine behov igjen.
Med vennlig hilsen,
din dekkonline.com team
Tires are good post is bad
Tires are good, prices are better the post service is petheticly horrible. My tires arrived 5 days to late. For that reason I lost the first trip of the season.
Make sure that never to use PostNor, they do not deliver.
24 April 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Helgason,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
Alt for sen levering!
19 April 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Vinstad,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
I should recive tyres at 05.04.2018
I should recive tyres at 05.04.2018. Were delivered 1 week later, 12.04.2018. I wasn't at home. When I came back to home 14.04.2018, tyres were on the ground next to door. Waited there for 2 days. I didn't sign anything. What if someone steal them?
14 April 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Jania,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
Bare god servise og rask levering.
14 January 2018
Unprompted review
Excellent price but poor delivery
Excellent price for top quality tyres. But delivery via DPD/PostNord was extremely slow - took nearly 3 weeks to arrive and only then when I rang PostNord Customer Service after the tyres had been at their depot for 3 days without being cleared. Will consider buying tyres locally next time.
4 November 2017
Unprompted review
Reply from dekkonline.com
Kjære Herr Hill,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
Really cheap
Really cheap, quality tires. Really good packaging and overall good service. Prices skyrocket though if you need the tires mounted on your rims. So you might end up paying more than at your local tire sales place. Besides you have to find a workshop that mounts online bought tires for you. So less to nearly the same price ready mounted than your local shop. Also here in Norway they use PostNord and they give really bad service. Wheels arrived 15.05. As informed by this shop. But would not have been delivered before the next day. This only because I called the service center myself to arrange delivery. Otherwise who knows when they would have contacted me! Since I have really bad experience with this carrier I decided to pick the tires up myself. That saved me minimum a day.
18 May 2017
Unprompted review
Reply from dekkonline.com
Kjære Herr Kellieh,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
This is the second time that I have …
This is the second time that I have ordered tires from you. Each time they were on time (or early) and in good condition.
9 April 2017
Unprompted review
Worst online purchase I have ever made! Disrespectful, slow and unprofessional
Never make the mistake to order there!! Slow, unreliable, unprofessional and attempting to scam you after purchase with additional charges for the defective and even falsely mounted products you will get.
My story started nearly 2 years ago with the purchase of a set of 4 tires and 4 rims and is still ongoing. The tires were completely (180 degrees) unbalanced on the rims, the tire valves - cheap and defective (loss of air-pressure), the tires - visually defective.
If you do order - pray for a prompt and correct delivery. Otherwise prepare for years of back in forth with their uncoordinated, unprofessional (and entirely polish) support team. Good luck.
3 February 2017
Unprompted review
Reply from dekkonline.com
Kjære Herr Dimitriev,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
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