straight up useless. terrible customer service. cancelled an order but they never answered so i got it sent to me anyways, had to get a return ticket, which took about two weeks of me sending multiple... See more
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Ordered two tyres to be delivered to a service partner. Service partner didn’t exist. Trying to get a refund and I have yet to speak to a human. Don’t reply to emails and I’ve been given then... See more
Delticom AG Din butikk: dekkonline.com Bestillingsdato: 30.01.2024 Bestillingsnummer: RD 52164998 Kundenummer: 21787029 Leveringsdato: The items were sent out on 2.02.2024 and will probabl... See more
Everything fine, except that the two geographically nearest partners to me on Dekk onlines list, say that they are not asked to be partners. Luckilly I didn't send the tyres directly to a partner, but... See more
Company replied
Company details
About dekkonline.com
Written by the company
Dekkonline.com er din personlige online spesialist for dekk av alle merker og størrelser. Finn de riktige dekkene for ditt kjøretøy i et unikt stort utvalg – enten det er en liten bil, limousine, motorsykkel eller lastebil, vil du alltid finne de riktige dekkene til en gunstig pris.
Rask levering er Dekkonline.com sin styrke: direkte fra internett til veien. Selv i høysesongene om våren og høsten sikrer denne nettbutikken for dekk kontinuerlig tilgjengelighet takket være sitt store lager.
Dekkonline.com tilbyr et eksepsjonelt bredt utvalg av dekk og biltilbehør innen forskjellige produktkategorier, som for eksempel:
- Personbildekk,
- Motorsykkeldekk,
- Lastebildekk,
- Dekk til elektriske biler,
- Lettmetallfelger og Stålfelger,
- Komplette hjul (forhåndsmonterte dekk på felger)
Delticom AG, selskapet bak Dekkonline.com, er en av pionerene innen netthandel for dekk og driver nettbutikker i over 40 land. Siden årtusenskiftet i 1999/2000 har selskapet tilbudt et bredt utvalg av dekk på nettet.
Gjennom et omfattende nettverk av monteringspartnere kan kundene sende sine nye dekk direkte til et profesjonelt monteringsverksted ved bestilling.
Contact info
Hedwig-Kohn-Straße 1, 31319 , Sehnde, Germany
- (0049) 51187988255
- dekkonline@delti.com
- dekkonline.com
2.0
Poor
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I waited 2 months and didn't received…
I waited 2 months and didn't received ordered tyres. Cheaters.
6 December 2018
Unprompted review
Reply from dekkonline.com
Dear Mr. Konrad,
Thank you for your message and we apologize for the issues that have occurred with your order.
We ask you to please send us your order or reference number so that we may look into the issue and solve the problem.
Thank you in advance.
Best regards.
A very good and professional store.
A very good and professional store.
recommend
2 November 2018
Unprompted review
Very bad tyres
Very bad tyres. So hard rubber, been driving on wet aprx. 1000km. Very afraid for first ice.
would never buy again, or recommend to others.
2 November 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Kiskis,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
I buy all my tyres here.
I have purchased tyres from this Company for years, for my car and my motorbike, and have never experienced any problems of any kind.
19 September 2018
Unprompted review
just could not be better
19 September 2018
Unprompted review
Shipping
Shipping
Really bad shipping time and communication. The tier took 17 days to arrive.
21 August 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Thorsdalen,
Takk for din anmeldelse og vi beklager for problemer som har oppstått med levering av bestillingen din.
Vi ønsker å informere deg at vi har nå sendt deg en epost til den epost adresse som var registrert i din bestilling med nærmare informasjon.
Vi ber deg å vennligst se på den.
Takk på forhånd.
Med vennlig hilsen.
The MC tyre ordered 25 july not received by 16 aug.
The MC tyre ordered 25. july. Still not received. Currently at PostNord, but they can not localize it.
16 August 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Wiig,
Takk for din positive vurdering! Det gleder oss å vite at du er fornøyd med våre tjenester og gjerne ser
fram til å møte dine behov igjen.
Med vennlig hilsen,
din dekkonline.com team
Stay away
Ordered 4 tires. It took 5 weeks from order to delivery. Tires were produced in 2016, and already looked a bit dry. Impossible to trace underway. None of the dates given were correct. A total disaster customer service, imposssible to reach.Took forever in Germany, not traceable. Norwegian subcontractor PostNord made it worse, had no control of the 4 colli, and gave false dates for delivery several times. Had to go to their central two times to get them, and drive 10km to meet a driver that passed my house without delivering on another occasion. Worst online shopping experience in 10 years
1 July 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Gjems,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
Good price good quality
26 June 2018
Unprompted review
Extremely slow delivery (1 month) ,i…
Extremely slow delivery (1 month past and i din´t receive the order ) ,i could go by foot to German and buy the oil an come back and i will be more faster!
25 June 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Almeida,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
There was a little confusion over the…
There was a little confusion over the delivery of the tires but the guys who eventually put the tires on were polite and helpful.
However, I would like to tell you that the mobile "Wheels on Wheels"(the phone number for your ref. is +4722460000) were less helpful in swapping 2 tires for me the week before. They were negative to what I needed done, and increased the cost of the job on the pretence that they did more than was initially agreed. I would give them 2 stars!
19 June 2018
Unprompted review
Order my wheel 3 weeks ago send 3 mail…
Order my wheel 3 weeks ago send 3 mail no respons and traking the wheel is stopt in DE.
Have paid alredy and no problem from my side. Is the worst shipment ever !!!
Im in more trust in a ebay shipment whit low rank right now !
18 June 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Häggblom,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
Delivery came on time and as expected
Delivery came on time and as expected. Only frustration was that the transporters tracking system provided little information on the course of the shipment before it suddenly arrived.
14 June 2018
Unprompted review
No tyres yet
No tyres yet. Ordered nearly a month ago. The tyres have been "in transit" since may 11th. Have sent two e-mails to dekkonline(at)delti.com but they don't answer. This will be my last order from dekkonline.
5 June 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Torsen,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
Shipping takes THREE WEEKS
Shipping takes THREE WEEKS, for one motorcycle mousse. Using PostNord here in Norway, should be avoided at all cost, the delivery is even worse than previous shipment. If I can find a supplier that do not use PostNord, I will gladly choose them.
29 May 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Nystoel,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
Holder aldri leveringstid som er lovet.
21 May 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Wik,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
Ordered my tires 24 of april 2018
Ordered my tires 24 of april 2018, still not her the 17. of may. have complained by email but not a single Word from dekkonline.com
Absolutely the last time my buddies and me are ordering anything from them.
At the 22. of this month the tyres are in Larvik, total opposite direction of my adress……….. sitting in transit in over 2 weeks, nice dekkonline.com
17 May 2018
Unprompted review
Reply from dekkonline.com
Kjære Herr Hillestad,
Tusen takk for sammarbeidet. Vi ber deg vennligst å kontakte oss på telefon (0047) 21 54 32 92 eller
per e-post: dekkonline@delti.com, slikt at vi kan løyse problemet med din bestilling.
Takk på forhånd,
din dekkonline.com team
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