Del Brace Plumbing & Heating Reviews 

136
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the exceptional service quality, noting that technicians are extremely professional, polite, and respectful during every single visit. People appreciate the rapid response times during heating emergencies, ensuring that unexpected problems are resolved quickly to restore warmth and hot water. Some people also felt that scheduling service appointments through the digital booking system is remarkably straightforward, transparent, and hassle-free. Consumers frequently mention receiving helpful maintenance tips, clear explanations of the work performed, and reassuring follow-up communications after their systems are serviced. Reviewers note that work areas are always left tidy and clean without any visible trace left behind after installations.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the team is consistently prompt, efficient,... See more

Staff

Users describe positive interactions with staff, highlighting their efficient, professional, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having tested my central heating before the cold weather last night the pressure on my lpg boiler dropped to zero leaving me with no heat or hot water. I called Del Brace this morning and he came out... See more

Company replied

Rated 5 out of 5 stars

I recently asked Del Brace - Plumbing & Heating Engineer for advise on a new LPG Gas Fire if he would install it if I purchased it on-line. Said he would check what price he could get it for, but... See more

Company replied

Rated 5 out of 5 stars

Turned up on time and completed the boiler service without any issues. Very friendly service, clean and considerate also. He also gave tips for future maintenance and set up all the temperature sensor... See more

Company replied

Rated 5 out of 5 stars

Thanks to Dell for helping us out at short notice and also arranging for other suppliers to assist too. Quick to respond and quick attend and sorted everything out professionally without any fuss. He... See more

Company replied


Company details

  1. Gas engineer
  2. Air Conditioning Contractor
  3. Central Heating Service
  4. Plumber

Written by the company

Del Brace Plumbing & Heating provides a local, professional, and friendly service. We pride ourselves on quality workmanship and reliability. We are Gas Safe registered, MCS certified, and F-Gas registered, and we are fully insured. Based in Pembrokeshire, we serve the surrounding areas with a loyal client base for annual boiler servicing. We regularly install Worcester boilers for their proven reliability, efficiency, long-term guarantees, and excellent support. We are also experienced in the installation of heat pumps and air-conditioning systems. Our services include: Boiler installations, repairs, and servicing Heat pump and air conditioning installation Service plans for gas, oil, and landlords Underfloor heating design and installation We offer 0% finance on new Worcester boilers and up to 12 years parts and labour guarantee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(136)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Del always delivers

Del always delivers! High class service every time we have got Del in. Highly recommended.

17 November 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thanks so much for the great review! Really appreciate you taking the time. Glad to hear you’re happy with the service, always here to help whenever you need us. 👍🔥

Rated 5 out of 5 stars

The work was carried out promptly in a…

The work was carried out promptly in a professional manner. They were polite and friendly.

5 November 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you for the great feedback! Really glad you were happy with the work and the service from the team. If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

Great service

Del has sorted out any problems quickly, efficiently and always with a smile. We also appreciated the follow up e mail after our boiler service making sure everything was working well. Thank you Del.

3 November 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you Joan, really appreciate your kind words. Glad we could get everything sorted quickly and that the follow-up was helpful. Always happy to help, thanks again for choosing us!

Rated 5 out of 5 stars

I can highly recommend Del Brace

I can highly recommend Del Brace. He is professional, reliable and honest. He and his team have recently fitted our new village hall boiler. They are professional, polite, prompt, communicate well and happy to take time to explain everything to us as a customer. Competivitely priced as well. I would highly recommend.

28 October 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thanks so much for the fantastic review! It was a pleasure working with you and helping get the new village hall boiler up and running. Really appreciate your kind words and recommendation, I’ll pass your feedback on to the team.
Del & the team at Del Brace Plumbing & Heating

Rated 5 out of 5 stars

Gas Fire - Del Brace, Plumbing and Heating Engineer

I recently asked Del Brace - Plumbing & Heating Engineer for advise on a new LPG Gas Fire if he would install it if I purchased it on-line. Said he would check what price he could get it for, but then advised me to purchase on-line. Once received he installed the fire efficiently to my satisfaction, I would recommend him anytime.

Delfryn Davies

17 October 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thanks very much, Delfryn! Glad we could help with your new LPG gas fire and that you’re happy with the installation. Really appreciate the recommendation and kind words.
Del Brace Plumbing & Heating

Rated 5 out of 5 stars

Great job

Experienced, very reliable plumber and heating engineer. Communication excellent. Would highly recommend!

16 October 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thanks a lot for the great feedback! Really appreciate the recommendation and glad you were happy with our service.
Del

Rated 5 out of 5 stars

Problem with my boiler

Problem with my boiler.
Del fitted me in quickly.
Boys were professional, polite and did an excellent job.
Thanks.

6 October 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thanks very much for the review! Glad we could get you sorted quickly and that the boys looked after you. Really appreciate you taking the time to leave feedback.
Del

Rated 5 out of 5 stars

Boiler Breakdown.

Having tested my central heating before the cold weather last night the pressure on my lpg boiler dropped to zero leaving me with no heat or hot water. I called Del Brace this morning and he came out within the hour and immediately isolated and fixed the problem. Absolutely brilliant response and service. I would totally recommend. Thank for so much.

14 October 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thanks so much for the great review! Really pleased we could get you back up and running quickly before the cold set in. Appreciate the recommendation and kind words!
Del

Rated 5 out of 5 stars

Del and team did a first class job with…

Del and team did a first class job with heating and installation. I would highly recommend Del.

1 October 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thanks a lot, Brian really appreciate the feedback! Glad you’re happy with the new heating setup. It was a pleasure working for you.
Del & the team at Del Brace Plumbing & Heating

Rated 5 out of 5 stars

Great service from Del and his team

Great service from Del and his team. Jerome and Dylan arrived on time, did the service without fuss and were helpful answering any questions. The new booking system is a great asset as your infoed when the team are expected.

3 October 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thanks very much, John really appreciate the great feedback! Glad you found the new booking system helpful and that Jerome and Dylan looked after you. We’ll see you again for the next service.
Del & the team at Del Brace Plumbing & Heating

Rated 5 out of 5 stars

Quick prompt service from Del and his…

Quick prompt service from Del and his team. Arrived within 15 of an emergency and fixed the problem, it wasn’t an easy job in a 42 bedroomed Hotel, but he sorted it. I can’t thank you enough. Highly recommend.

17 September 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thanks very much for the great feedback! We really appreciate it. Glad we could get you back up and running so quickly, always happy to help The Atlantic Hotel.
Del & the team at Del Brace Plumbing & Heating

Rated 1 out of 5 stars

Still waiting

I needed a gas fire fitted del came and looked at it said yes he do it next week but didn’t say what next week phone him told busy that week do next week still waiting so phoned another gas fitter came and looked said be able to do in a couple days time now finally working so thanks to them looking like a Pembrokeshire promise from del brace heating never mind that’s life I won’t be using them for any other work

6 September 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Hi Terry,
I’m sorry you feel let down. When I came out, I did say I was busy and that I’d try to fit the job in the following week, but I should have given you a clear date instead of leaving it open. That’s on me.
I work hard to keep all my customers happy, but sometimes with emergencies and existing commitments, things don’t always go to plan. I’m glad you’ve had the fire fitted.
I’ll take this as a reminder to be clearer with my scheduling moving forward.
— Del

Rated 5 out of 5 stars

It was wonderful

It was wonderful , they took so much care with fitting a new boiler, nothing was too much trouble for them / and they cleaned up beautifully! Couldn’t recommend them more , your safe in their capable hand x Anne

3 September 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you, Anne, for such a lovely review! We’re so pleased you’re happy with your new boiler and the service you received. Taking care and leaving everything tidy is really important to us, so it’s great to hear that made a difference. Your recommendation means a lot!
—Del

Rated 5 out of 5 stars

Annual service by Jerome

Jerome carried out the yearly service on our boiler. Along with Del, Jerome fitted the boiler a couple of years ago and is very familiar with it. The whole process was excellent with a message being received outlining a proposed date for the service including several reminders leading up to the day. On the day of the service, Jerome arrived as planned and carried out the process very efficiently with no issues being identified. Jerome is a very polite and friendly individual who is obviously very conscientious and enthusiastic towards his work.

30 July 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you for your lovely review! It’s great to hear Jerome made the annual service a smooth and positive experience. We always aim to keep things organised and hassle-free, so I’m really pleased the reminders and communication helped. I’ll be sure to pass your kind words on to Jerome—he’ll be chuffed!
—Del

Rated 5 out of 5 stars

BEST PLUMBER I HAVE EVER HAD!

I have been using Del's Company for 2 years now.

I am so happy to have a competent, reliable plumber.

He always replies immediately and is prompt and fast to respond and attend.

I am delighted with his service and could not recommend more.

24 July 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you so much for the amazing feedback! It’s been a pleasure helping you over the past couple of years. I really appreciate your loyalty and kind words—it means a lot. Always here when you need me!
—Del

Rated 5 out of 5 stars

Simply the best

Del Brace Plumbing & Heating

Add a photo

Del Brace Plumbing & Heating
4.8
(42)

Central heating service in Saundersfoot, WalesClosed
Overview
Services
Reviews
Photos
By owner
About
Reviews from the web
5/5Facebook · 37 votes
Google review summary
Reviews
All
boiler12
plumber4
job4
couple3
+2
Sort by
Most relevant
Newest
Highest
Lowest

Angie Smith
5 reviews·1 photo
I was really stuck as I had no hot water from my boiler and was expecting guests to my home. A friend suggested Del Brace plumbing as she had used them and said they were excellent. Within 15 minutes of ringing Del he was at my house. He …More

Nick Phillips
3 reviews
4 weeks ago
I asked Del for the price of a Hive thermostat system on a weekend, not expecting an answer until Monday. Del responded within 30 minutes, with a price that was far cheaper than expected. …More

Del Brace Plumbing & Heating (owner)
4 weeks ago
Thank you for your wonderful feedback, Nick and Dee! We're thrilled to hear about your positive experience with Del. His dedication to providing timely responses and professional service is what we strive for. We're glad you found his advice helpful in maximizing your new Hive thermostat system. We appreciate your recommendation and look forward to serving you again in the future.

Martin Hawkes
5 reviews·9 photos
a month ago
Fantastic service. All work carried out efficiently and to a very high standard. Would highly recommend Del an his team.
Photo 1 in review by Martin Hawkes
Photo 2 in review by Martin Hawkes

Del Brace Plumbing & Heating (owner)
a month ago
Thank you for your fantastic review, Martin! We're thrilled to hear that you were satisfied with our service and the high standard of work. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Mushroom King
1 review
a month ago
So pleased we booked Del Brass plumbing and heating and they were ultimately professional right for me off and continued to be so throughout and after that the service. The team who turned up with lovely professional and polite and I would …More

Del Brace Plumbing & Heating (owner)
a month ago
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with Del Brass plumbing and heating. Jerome and the team appreciate your kind words and strive to go above and beyond for our customers. We look forward to serving you again in the future! Your recommendation really means a lot to us.
Angie Smith
5 reviews·1 photo
just now
New
I was really stuck as I had no hot water from my boiler and was expecting guests to my home. A friend suggested Del Brace plumbing as she had used them and said they were excellent. Within 15 minutes of ringing Del he was at my house. He established that my pump was faulty. He rang to try and find a replacement and as none were available he ordered one to come the next day. As soon as it came he came to my house and replaced my pump. This was out of his working hours but because of my situation he put me first. I cannot speak highly enough of Del ; his professional attitude, his understanding and friendly manner. Without doubt i would highly recommend and if I have a problem will use him again.

25 July 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you so much for your kind words and for taking the time to leave such a thoughtful review. I'm really glad we could get your hot water sorted quickly—especially with guests on the way! It means a lot to hear that you felt looked after and that you'd recommend us. Don’t hesitate to give us a shout if you ever need help again!
—Del

Rated 5 out of 5 stars

First class service

First class service, thank you.

8 July 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thanks so much for the kind words! Really glad you were happy with the service – it means a lot. If you ever need anything in the future, just give me a shout. 👍

– Del
Del Brace Plumbing & Heating

Rated 5 out of 5 stars

Installed an outside tap at my…

Installed an outside tap at my property.
Job completed very swiftly and professionally including ensuring the tap fitted perfectly.
Plumbers all very helpful and friendly.
I would definitely recommend DelBrace to friends and family.

3 July 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thanks so much for your lovely review! We're glad to hear you were happy with the outside tap install and that the team made a good impression. We really appreciate the recommendation — it means a lot!

— Del & the team at Del Brace Plumbing & Heating

Rated 5 out of 5 stars

Great Service 10/10

Excellent, highly efficient service. Booking call out date and time was very straightforward with good communication throughout. Knowledgable guys fixed expansion tank / valve leak quickly. Recommended.

1 July 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thanks for the kind words! We're glad the booking process was smooth and that our team could sort the issue quickly for you. Really appreciate the recommendation — we're always here if you need us!

— Del & the team at Del Brace Plumbing & Heating

Rated 5 out of 5 stars

Reliable, good communication.

Really easy to communicate with, Del and his team were courteous, friendly, professional, and got the job done.
Highly recommend commend.
Thanks

3 July 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you so much for the great review! 😊 We're really pleased to hear you found us easy to communicate with and that the team made a good impression. It was a pleasure to work with you — thanks again for the recommendation!

— Del & the team at Del Brace Plumbing & Heating

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look