Del Brace Plumbing & Heating Reviews 

136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the exceptional service quality, noting that technicians are extremely professional, polite, and respectful during every single visit. People appreciate the rapid response times during heating emergencies, ensuring that unexpected problems are resolved quickly to restore warmth and hot water. Some people also felt that scheduling service appointments through the digital booking system is remarkably straightforward, transparent, and hassle-free. Consumers frequently mention receiving helpful maintenance tips, clear explanations of the work performed, and reassuring follow-up communications after their systems are serviced. Reviewers note that work areas are always left tidy and clean without any visible trace left behind after installations.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the team is consistently prompt, efficient,... See more

Staff

Users describe positive interactions with staff, highlighting their efficient, professional, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having tested my central heating before the cold weather last night the pressure on my lpg boiler dropped to zero leaving me with no heat or hot water. I called Del Brace this morning and he came out... See more

Company replied

Rated 5 out of 5 stars

I recently asked Del Brace - Plumbing & Heating Engineer for advise on a new LPG Gas Fire if he would install it if I purchased it on-line. Said he would check what price he could get it for, but... See more

Company replied

Rated 5 out of 5 stars

Turned up on time and completed the boiler service without any issues. Very friendly service, clean and considerate also. He also gave tips for future maintenance and set up all the temperature sensor... See more

Company replied

Rated 5 out of 5 stars

Thanks to Dell for helping us out at short notice and also arranging for other suppliers to assist too. Quick to respond and quick attend and sorted everything out professionally without any fuss. He... See more

Company replied


Company details

  1. Gas engineer
  2. Air Conditioning Contractor
  3. Central Heating Service
  4. Plumber

Written by the company

Del Brace Plumbing & Heating provides a local, professional, and friendly service. We pride ourselves on quality workmanship and reliability. We are Gas Safe registered, MCS certified, and F-Gas registered, and we are fully insured. Based in Pembrokeshire, we serve the surrounding areas with a loyal client base for annual boiler servicing. We regularly install Worcester boilers for their proven reliability, efficiency, long-term guarantees, and excellent support. We are also experienced in the installation of heat pumps and air-conditioning systems. Our services include: Boiler installations, repairs, and servicing Heat pump and air conditioning installation Service plans for gas, oil, and landlords Underfloor heating design and installation We offer 0% finance on new Worcester boilers and up to 12 years parts and labour guarantee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(136)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service. All work carried out efficiently and to a high standard. Would highly recommend Del and his team.

17 June 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you so much for your kind words! We're thrilled to hear you were happy with the service and the quality of our work. Del and the team really appreciate your recommendation – it means a lot to us. If you ever need anything in the future, we're just a call away!

Rated 5 out of 5 stars

Utilised Del Brace’s online booking…

Utilised Del Brace’s online booking system. Very easy to select preferred time. Del sent text day before confirming estimated arrival times and sent another text 20mins before he arrived.
Perfect, no hanging around. Service carried out quickly and efficiently. Del answered all my questions about present gas boiler future upgrade to heat pump. Electronic invoice and we were able to settle by banks transfer.

24 June 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you for taking the time to leave such a detailed review! We're glad you found the online booking system easy to use and that the communication helped make everything smooth and convenient. Del always aims to provide a prompt, efficient service and it's great to hear your questions were answered clearly. We really appreciate your feedback and look forward to helping you again in the future – whether it's for your current boiler or a future heat pump upgrade!

Rated 5 out of 5 stars

Reliable and professional

Del was extremely helpful and professional. Turned up when he said he would and always had excellent lines of communication. Team was neat and tidy and got the job done properly. I was recommended Del after a complete cowboy who had lots of recommendations on my local community Facebook page (I seriously query why) did not fix the heating and even left me with a bit of ripped off skirting board that was unnecessary to remove.

28 May 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you so much for your kind review. We’re really pleased to hear you were happy with the service and communication throughout. It's unfortunate you had a bad experience previously, but we're glad we could step in and get things sorted properly for you. We always aim to work to the highest standards and leave every job clean, tidy, and professionally finished. Thanks again for placing your trust in us – it means a lot.

Rated 5 out of 5 stars

Great job

We were notified by text that the plumber was on his way. He carried the job efficiently and neatly and cleaned up after having completed the job

6 June 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you for your kind words! We're glad to hear you were happy with the communication, efficiency, and cleanliness of the job. We take pride in delivering a professional service every time. Don’t hesitate to get in touch if there’s anything else we can help with!

Rated 5 out of 5 stars

Great service

Great service provided by Del, Jerome and the team. Installed a new shower to help modernise our bathroom. Very professional and friendly experience.

16 May 2025
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you for the great review! We're glad to hear you were happy with the new shower installation and the service from our team. It was a pleasure helping modernise your bathroom—don’t hesitate to get in touch if we can help with anything else!

Rated 5 out of 5 stars

Highly recommended

We took on the refurb of an old cottage in the heart of Tenby. We wanted to use a local plumber for first & second fix for new boiler & radiators, bathroom & kitchen..
Del, Jerome and their team were great to work with. Nothing was too much trouble, extremely knowledgeable, efficient hard working I would highly recommend Del Brace Plumbing!

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Reliable plumbing services

Del has been looking after our flat in Tenby for several years now- the boiler service, the landlord safety certificate and everything else inbetween- all with a warm smile! He provides an efficient yet friendly service and I wouldn't hesitate to recommend him.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Del and his assistant were an absolute…

Del and his assistant were an absolute pleasure. They had a complicated old heating tank system to replace with new Worcester combi boilers in two flats in our house and did the job quickly, efficiently and professionally. They left everything tidy and were pleasant to work with. I could not recommend them more highly. Excellent! The best in Tenby.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Hello potential customers of DEL BRACE…

Hello potential customers of DEL BRACE PLUMBING AND HEATING.We had A WORCESTER 4000 Combi gas fired boiler fitted by a very experienced,and licensed engineer,who was punctual,courteous and polite,l thoroughly recommend this company.Bill Clayton MCIPHE RP.

20 January 2025
Rated 5 out of 5 stars

Excellent service

Del promised to call within an hour when our boiler died. He was there within the promised time-frame, offered a quote for a replacement and two days later he was commissioning the new boiler. Del and his team worked tirelessly (outdoors in low temperatures) to finish the job quickly. We were very impressed.

22 November 2024
Rated 5 out of 5 stars

Another fast and efficient boiler installation

Another fast and efficient boiler installation by Dell and Jerome. We needed a new boiler in my 91 year old dads house and this could have been stressful. Del handled everything perfectly. They work as a great team, very efficient fast and best of all clear up everything when its finished. Our dad is well happy and if he is so are we. Top job would highly rate these guys.

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Recomended Plumber

I am new to the area and Del cane highly recommended. I was Delighted with the service, i recived. I found Del, Reliable, honest and really helpful, he went above and beyond. Would definitely recomend him.

Kelly
Heywood Lane

2 February 2024

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