Del Brace Plumbing & Heating Reviews 

136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the exceptional service quality, noting that technicians are extremely professional, polite, and respectful during every single visit. People appreciate the rapid response times during heating emergencies, ensuring that unexpected problems are resolved quickly to restore warmth and hot water. Some people also felt that scheduling service appointments through the digital booking system is remarkably straightforward, transparent, and hassle-free. Consumers frequently mention receiving helpful maintenance tips, clear explanations of the work performed, and reassuring follow-up communications after their systems are serviced. Reviewers note that work areas are always left tidy and clean without any visible trace left behind after installations.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the team is consistently prompt, efficient,... See more

Staff

Users describe positive interactions with staff, highlighting their efficient, professional, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having tested my central heating before the cold weather last night the pressure on my lpg boiler dropped to zero leaving me with no heat or hot water. I called Del Brace this morning and he came out... See more

Company replied

Rated 5 out of 5 stars

I recently asked Del Brace - Plumbing & Heating Engineer for advise on a new LPG Gas Fire if he would install it if I purchased it on-line. Said he would check what price he could get it for, but... See more

Company replied

Rated 5 out of 5 stars

Turned up on time and completed the boiler service without any issues. Very friendly service, clean and considerate also. He also gave tips for future maintenance and set up all the temperature sensor... See more

Company replied

Rated 5 out of 5 stars

Thanks to Dell for helping us out at short notice and also arranging for other suppliers to assist too. Quick to respond and quick attend and sorted everything out professionally without any fuss. He... See more

Company replied


Company details

  1. Gas engineer
  2. Air Conditioning Contractor
  3. Central Heating Service
  4. Plumber

Written by the company

Del Brace Plumbing & Heating provides a local, professional, and friendly service. We pride ourselves on quality workmanship and reliability. We are Gas Safe registered, MCS certified, and F-Gas registered, and we are fully insured. Based in Pembrokeshire, we serve the surrounding areas with a loyal client base for annual boiler servicing. We regularly install Worcester boilers for their proven reliability, efficiency, long-term guarantees, and excellent support. We are also experienced in the installation of heat pumps and air-conditioning systems. Our services include: Boiler installations, repairs, and servicing Heat pump and air conditioning installation Service plans for gas, oil, and landlords Underfloor heating design and installation We offer 0% finance on new Worcester boilers and up to 12 years parts and labour guarantee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(136)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Lovely guy.
Thorough service and problem sorted, sweet as a nut.
Thank you.

24 October 2023
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you

Rated 5 out of 5 stars

Great service

Great service, good workmanship and fair/competitive price.. What more do you want!? Would highly recommend. Cheers

19 October 2023
Unprompted review
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Reply from Del Brace Plumbing & Heating

Thank you

Rated 1 out of 5 stars

I messaged regarding a leaking…

I messaged regarding a leaking immersion heater and no hot water coming out the shower..a pretty desperate situation.
I was asked to send a picture of boiler and also shower.
I was given a ‘thanks. I waited a day,two days,three and nothing.As I type this it’s been a full week since I sent my initial message and I am in exactly the same boat.Complete lack of communication and clarity.
I suspect they just didn’t want the job..very disappointed.I work nhs & have been showering in work after my shift.

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Prompt

Prompt, efficient service.

17 September 2023
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Reply from Del Brace Plumbing & Heating

Thank you

Rated 5 out of 5 stars

Del and his workmate were employed to…

Del and his workmate were employed to instal a new oil -burning boiler.
They worked very efficiently, courteously and cheerily. They worked for 2 days - at the end of each day they tidied away everything and left the utility room clean.
I would recommend them.

24 July 2023
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you

Rated 5 out of 5 stars

Great job! Thank you both.

Del and Jerome fitted our Worcester Bosch oil fired combi with no problems. They were both professional, unintrusive and tidy, and did a great job! They are also Worcester Bosch certified, which leaves us with the full 7 year guarantee.
Thank you both!

11 July 2023
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Reply from Del Brace Plumbing & Heating

Thank You

Rated 5 out of 5 stars

Honest

Honest. Prompt. Trustworthy and knowledgable. Can we clone him?

2 July 2023
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Reply from Del Brace Plumbing & Heating

Thank you

Rated 5 out of 5 stars

Faultless Local Service

We needed a new boiler fitted urgently. Del not only gave us a competitive quote, but as he understood we needed it fitting asap, he managed to fit it in around other jobs he had going on. Faultless service, with excellent back up.
Definately recommend

4 April 2023
Unprompted review
Del Brace Plumbing & Heating logo

Reply from Del Brace Plumbing & Heating

Thank you

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