Issues with ordering, zero customer service and delay with delivery. Bad experience. The website doesn’t work properly - the first time I attempted to place my order I could see the pending transactio... See more
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They claim We are passionate about three things; high quality bakeware, ingredients & exceptional service. While the first two may be OK the third is definitely lacking. They have failed to exch... See more
I ordered a $600-plus grain mill slightly over a month ago and it hasn't arrived. I've emailed their customer service address 2 or 3 times attempting to ascertain a delivery date to no avail. While I... See more
Company replied
Wow. I wish I had read the reviews before ordering. I placed my order and received a packing notification but no shipping notification. After 3 days I followed up by phone and left a voicemail asking... See more
Company details
Written by the company
The online baking store where quality and reliability are at the heart of everything we do. We focus relentlessly on excellent products and exceptional service. We want to make it as simple as possible to browse and purchase the best baking products at the best prices.
Contact info
6 Castle Court, Cathedral Road, CF11 9LJ, Cardiff, United Kingdom
- 02920 647 545
- info@deliverdeli.com
- deliverdeli.com
2.4
Poor
30 reviews
Hasn’t replied to negative reviews
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Updated review: item recieved
After a bit of difficulty with the courier, I've now received my mockmill 100 - really pleased with it.
Very good customer service from Deliver Deli - Ben was quick to respond to my initial email regarding incorrect delivery, and kept me updated as he worked on locating the item.
Will be happy to shop here again (albeit with some lingering reservations about DPD).
Thanks!
30 November 2022
Unprompted review
Reply from Deliver Deli
Dear Daniel,
Firstly, my sincere apologies for this inconvenience and thank you for highlighting your experience. All feedback is valued to us and we will of course look at how we can minimise the fault of the DPD courier in future.
Please allow me to look into your case as a matter or urgency and update you further via email.
Mockmill but no grain
I bought a Mockmill from them because, according to the website, it came with free grain, got the mill, didn't get the grain,
I like the Mockmill, I bought grain from another website and it works really well, great bread.
I won't order from Deliver Deli again though, if they can't get a simple order right...
11 June 2022
Unprompted review
Responsive service & great quality products
DeliverDeli has definitely helped grow my passion for baking over the past year. A great source for baking equipment and helpful information.
I recently bought a baking steel and bread knife. Both arrived quickly and I’m really pleased with the quality - would recommend.
15 November 2021
Unprompted review
I had some delays with my grain mill…
I had some delays with my grain mill order arriving which is understandable given current events.
The staff were extremely helpful and informative. The updates were prompt and very reassuring.
Keep up the good work and thank you Matt for all your help.
20 July 2021
Unprompted review
I am more than happy about the Deliver…
I am more than happy about the Deliver Deli’s response to my query about the late delivery of my bread pan. The company replied with reason for the late shipping swiftly. Besides, Deliver Deli kept me informed about the shipping progress until I received the order. A responsible shop.
19 July 2021
Unprompted review
Good times never tasted so good
Good times never tasted so good. Affordable and high quality pizza stones making look like a much better baker than i actaully am. Recommended!
15 July 2021
Unprompted review
Fantastic!
Really pleased with the product! They were really helpful in assisting with some questions I had - can’t fault the product or service!
14 July 2021
Unprompted review
Thoroughly impressed, have recommended to all my friends.
Me and the wife have had pizza 3 days on the bounce! I can't speak highly enough of this product! Bon appetite!
14 July 2021
Unprompted review
Ordered the pizza stone and it arrived…
Ordered the pizza stone and it arrived within days. Have been cooking perfect, restaurant quality pizzas since!
14 July 2021
Unprompted review
Reply from Deliver Deli
Thank you for your kind review. Happy baking!
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