Delivered KoreaReviews 

421
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers had a great experience with this company. Customers consistently praise the reliable and convenient buying service, highlighting the ease of tracking packages and the overall speed of the process. Many appreciate the variety of shipping options available, including different carriers and the valuable consolidation feature that helps reduce costs. Reviewers frequently mention the excellent customer service, noting the helpfulness, quick responses, and personalized approach from agents. However, some customers also noted concerns regarding shipping prices, finding them unexpectedly high after purchase and sometimes leading to additional, unforeseen charges like taxes and duties. A few other people also felt that customer support could be slow to respond or unresponsive, and expressed dissatisfaction when issues arose with damaged products or lost packages, feeling the company did not take responsibility.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers describing it as very good, easy to use, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the fast and... See more

Product

Customers had ambiguous experiences with product, with some praising the quick package consolidation and... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing frustration over high and unexpected... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting positive experiences, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The buying service is convenient and reliable. They do respond fairly quickly to buy requests. I do like the fact they have multiple options for delivery so you can choose a cheaper one if you don’t... See more

Rated 5 out of 5 stars

Delivered Korea is what I use for my k-addy proxy. They provide reliable storage and shipping services! I like the variety of shipping company options too (FedEx, UPS, EMS, etc.). One of my favorite f... See more

Rated 5 out of 5 stars

I've been using Delivered Korea since 2022 and I cannot fault their excellent service. I'm an international user so I purchase a lot of albums from South Korea. I feel reassured that my items are... See more

Rated 5 out of 5 stars

So far so good, I’m simply waiting on my order to arrive at the warehouse to then pack all my orders with their consolidate shipping! I’ve gotten refunded twice due to problems on the seller’s end whi... See more

Company replied


Company details

  1. Freight Forwarding Service
  2. Logistics service

Written by the company

Delivered team is dedicated to helping international shoppers to buy products from South Korea quickly and conveniently.


Contact info

4.0

Great

TrustScore 4 out of 5

421 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(421)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Straightforward proxy service

Extremely straightforward proxy service with a user-friendly website interface.

The team is highly responsive to inquiries, providing excellent customer support. While their prices can be on the higher side, they have recently made several price adjustments to reduce costs, which is much appreciated.

However, the buying service has seen some decline due to these changes, as you are now limited to purchasing one item per order despite the lower service fees. It would be great if they could consider offering the option to check out multiple items at once, since that feature is necessary when we're trying to enjoy free domestic shipping or get pre-order benefits.

29 June 2024
Unprompted review
Rated 5 out of 5 stars

Using Since 2022, Will Keep On Using

I've been using Delivered Korea's services for over 2 years now, they've been super easy to use and helpful. Their partnership with Bunjang also helped me find Korean products that I could never buy on my own in the US.

27 June 2024
Unprompted review
Rated 4 out of 5 stars

Trustworthy proxy service

Very trustworthy proxy service, but the consolidation fees are a little expensive. Especially when you have multiple packages, they add up pretty quick. However, I'm glad that they expanded their storage time!

5 June 2024
Unprompted review
Rated 5 out of 5 stars

First time using

First time using, been happy with both the "you buy" and "we buy" options. Just waiting for my package to be shipped.

27 June 2024
Unprompted review
Rated 3 out of 5 stars

Trustworthy proxy

Trustworthy proxy. I didn't appreciate much how they packed my magazines covers, the service is not cheap and I get a really better service from other warehouses.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

great service

i've used them twice for now and i'm really satisfied, i will continue using them!

6 March 2024
Unprompted review
Rated 5 out of 5 stars

we buy

whenever I need to purchase merch/goods from Korean Site, I always use the WE BUY ORDERS service for a hassle free transaction. They are very fast and efficient

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic :)

Fantastic! I've used it multiple times to ship clothes to France and Canada :) Works great, great website, very easy to navigate, very nice pricing for fast shipping !

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Were very quick to notify me of a price change and if I still wanted the product. Refunded my purchase and were very pleasant to work with. Can't wait to use them again.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

My items were delivered really fast

My items were delivered really fast, took only 3 days and you can see the tracking of your parcel every movement which helps me because I tend to overthink and worry a lot if it looks like its not moving. I really love the service. For recommendations, I hope we can have one order form for multiple links for one site ordering since some websites have promo regarding shipping or extra products when reaching a certain amount of purchase. Handling fees will be counted per link too but just one ordering will be made. I hope this will be possible soon. Thank you

6 June 2024
Unprompted review
Rated 2 out of 5 stars

It's been a week and a half

It's been a week and a half, and my issue is still unresolved. It's also expensive, especially if you're forwarding many packages. Right now, I'm not very happy with their service. However, the website is very easy to use.

25 June 2024
Unprompted review
Delivered Korea logo

Reply from Delivered Korea

Thank you for your feedback. I sincerely apologize for the delay in resolving your issue and understand your frustration, especially considering the costs involved in forwarding multiple packages. We are actively working to improve our service to ensure that all customer concerns are addressed more promptly. We appreciate your understanding and patience as we strive to enhance your experience.

Rated 4 out of 5 stars

Good forwarding service

I have been using DeliveredKorea for a couple years now and have had a good experience for the most part. I mostly use them as a forwarder for my group order items, however I would NOT recommend their Delivered Standard shipping option if you have small packages. I’ve used it twice and my packages have gotten lost— not exactly sure if it’s DK fault or shipping courier. Fedex and UPS are fine though.

I do appreciate they lowered their consolidation fees to $1 for envelopes and $3 for packages as those fees can add up pretty quick.
Consolidations take a couple days but I usually get a shipping notification within 1-2 days after I pay for shipping. Fast and easy to use service.

23 June 2024
Unprompted review
Rated 4 out of 5 stars

Great experience with minor issue

I've been using DK for a year now and generally it's great, fast processing time and offers good shipping rates, only problem is that emailing customer service for inquiries can be quite slow and answers are often unsatisfactory, I wish there was more care or process put into giving more detailed customer service, but if you are using them for shipping small items, it's a fast, dependable, and easy to use service.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Exactly what I needed!

This is exactly the affordable way I needed to get my kpop goods to Germany. I have gotten one package delivered from Korea to Germany through Delivered Korea. I was 100% satisfied with their service. I used their repacking service to make my package smaller and I was able to save so much on shipping. Everything arrived safely and quickly and the service fees are absolutely reasonable. I currently have my second package in their warehouse and it will definitely not be my last.

25 June 2024
Unprompted review

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