Delivered KoreaReviews 

421
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers had a great experience with this company, consistently praising the convenience and reliability of their buying and shipping services. Customers appreciate the variety of shipping options, including cheaper alternatives for those willing to wait, and the excellent packaging that ensures items arrive safely and in perfect condition. Many highlight the consolidation option as a significant money-saver for international buyers, making it easy to combine multiple purchases into a single shipment. The user-friendly website and responsive customer support are frequently mentioned, contributing to a smooth and efficient overall experience. However, some customers also noted that shipping prices can be unexpectedly high, especially for certain items, and expressed dissatisfaction with the customer service response times and lack of assistance with damaged products or seller issues. There were also concerns about additional costs for services like package consolidation or domestic shipping, and a lack of clear communication regarding tax duties.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many praising the ease of use and speed of... See more

Service

Users describe positive interactions with service, highlighting its ease of use and efficiency, especially... See more

Product

Customers had positive experiences with product, finding it a reliable source for Korean merchandise and... See more

Price

Customers consistently note ambiguous experiences with price, with many expressing frustration over high... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The buying service is convenient and reliable. They do respond fairly quickly to buy requests. I do like the fact they have multiple options for delivery so you can choose a cheaper one if you don’t... See more

Rated 5 out of 5 stars

Delivered Korea is what I use for my k-addy proxy. They provide reliable storage and shipping services! I like the variety of shipping company options too (FedEx, UPS, EMS, etc.). One of my favorite f... See more

Rated 5 out of 5 stars

First time ordering from South Korea using DeliveredKorea. The shipping selection offered is very cheap along with various attractive promos, allowing shipping cost to be very low. The website is also... See more

Rated 5 out of 5 stars

Staff are extremely friendly and helpful when emailed to ask to buy certain items or just asking questions in general. The service is easy to use and there's always some sort of promotion going on whi... See more


Company details

  1. Freight Forwarding Service
  2. Logistics service

Written by the company

Delivered team is dedicated to helping international shoppers to buy products from South Korea quickly and conveniently.


Contact info

4.0

Great

TrustScore 4 out of 5

421 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(421)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best

Still absolutely love the service of Delivered Korea.
Absolutely trustworthy and usually quick with their service, if there is ever delays they communicate that as well. 😊
Can recommend them to everyone wanting to try this service.

29 September 2024
Unprompted review
Rated 4 out of 5 stars

Quick & Easy Services

It will be my 4th time having something delivered from Delivered Korea. My packages are never late when ordered. Packages are never damaged when they arrive. Shipping is a tad bit expensive but that's only because it ships from overseas and I'd have multiple things in the box. Customer service is quick as well. It depends on the timezone too. Other than that, i will be using Delivered Korea from now on.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Best delivery service!

Delivered Korea was my first and only proxy service that I’ve use! Their site is very easy to navigate and use. My packages are always packed safely with a good amount of bubble wrap. I definitely recommend giving their services a try

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Will always recommend

I’ve been using their services for a year now and everything is always perfect, ive used all their services and I absolutely love all of them, tysm dk for everything! I recommend everyone to use dk :)!

23 August 2024
Unprompted review
Rated 5 out of 5 stars

100% recomended delivered kr.

i love using delivered to send my collection, they have such a great support and the service are fast.
i can consolidate a few packages and make shipping cheaper.
100% recomended!!!

28 September 2024
Unprompted review
Rated 1 out of 5 stars

Their customer services is not very good

Their customer services is non-existent, you can only email to them and they can takes days or even weeks to reply you. They will onhold your package and ask you to pay 3 usd to repackage it even though the parcel look ok. sound like more a scam

15 July 2024
Unprompted review
Delivered Korea logo

Reply from Delivered Korea

Thank you for sharing your feedback. We apologize for any delays you’ve experienced with our customer service; we are actively working to improve our support and response times. Please understand that repacking may be required for safe shipping if the package arrives at our warehouse with fragile packaging. We appreciate your understanding in this matter as we strive to enhance our services. Thank you

Rated 4 out of 5 stars

Overall a pretty good experience

I have used this service to purchase. I enjoy using their platform to make unique purchases from all over Korea. The order is sent to the warehouse where it is stored for free and then afterwards you are charged. In addition they offer a wide variety of shipping services/couriers, and they have additional packaging services (there is a fee for each service).

The reason why I am giving 4 out of 5 is because:
-consolidating and shipping process takes longer than expected
-customer service take a little bit longer to respond to inquiries
-Customs fees: there is an import dollar limit, once a buyer goes over than limit a custom fee/tax is imposed. While i do understand that they cannot control that customs charge a fee, a buyer should be informed of the possibility that customs will impose a fee/tax. Not all of my packages had this fee/tax, but I did have to pay $200 to release one of my packages.

Overall a good company. Will use again!!

26 July 2024
Unprompted review
Rated 2 out of 5 stars

BE CAREFUL especially when you don't have your tracking number

I sent my purchase to the Delivered Korea warehouse.
I sent an email to the customer service because the form did not come up after two weeks from the expected arrival date, even though I filled out the address, name, and their phone number without any mistakes.

They replied a few days later and told me they couldn't do anything without a tracking number to address it. EVEN THOUGH I DON'T NEED TRACKING NUMBER TO USE THEIR SERVICES.

Since I made the purchase offline, I did not have a tracking number, so I asked them to look for the missing package in the warehouse, but they still said they could not do anything without a tracking number.

I reached the store where I purchased and they gave me the traxking number after all, and when i look for the package online, it was certainly arrived at the warehouse 2 weeks ago.
I sent Delivered Korea the tracking number and they told me that my package was their another warehouse called xxxxxx.

The ID for that warehouse was blatantly different from mine and there was no way I could be wrong.

I was very disappointed because the product I bought this time was the same kind of product that had been doing Give away on their IG. So that made me think that they could have taken things from me.

I don't want to have this kind of uneasy feeling again, so I will stop using Derivard Korea after this time.

P.S. Okay it was not an "ID" but suite number. And your website mentioned I do not need to worry about a tracking number.

Cited:
"If you do not know the domestic tracking number of your incoming package yet, you don’t need to worry about it since we are going to create the ‘Incoming Order Form’ on your behalf after your package arrives at our warehouse. Once your package arrives, you will get a notification email informing you that your package has arrived."

22 July 2024
Unprompted review
Delivered Korea logo

Reply from Delivered Korea

Thank you for using our service.

We apologize for any inconvenience you may have experienced. Please be aware that all incoming packages must have a tracking number. This is necessary for proper registration in our warehouse system, as each package is tracked individually.

Additionally, we do not use warehouse IDs for package tracking. If you need further information or assistance regarding your package status, please let us know.

We are here to assist you with any issues or questions you may have.

Thank you for your understanding and cooperation.

Rated 5 out of 5 stars

Great service and fair prices

I love this KA service! I like that the storage is free for a fair amount of time, enough to get all my packages arrive and consolidated.
Their customer service team is also very nice. Replying promptly to the concerns and offering great solutions!
The prices for shipping are good, specially for the one I prefer, and the consolidation service has always been nice and careful with all the packages!
I've been using them as my main KA for over a year now, and have never disappointed me.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I have now been using them right at 1 yr, absolutely love them. I'm able to get things I cannot from the USA, especially Weverse Global items only. Customer service has always been really helpful, even on dumb questions 🤣. So happy I found them!

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Good k-addy experience

Good k-addy experience, but the consolidation fees are a little expensive. Especially when you have multiple packages, they add up pretty quick. However, I'm glad that they expanded their storage time & shipping to my country isn’t that expensive as with other k-addy services! Another thing I would wish they could change is the availability to pay through Wise (since fees would be less for countries with € or £).

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Before I got to know Delivered Korea, I had to buy albums and merch from my favorite artists through local stores which wasn't such a good experience considering that orders had to be according to other customers, and it took so many months and extra money for my packages to arrive.

However, ever since I started using Delivery Korea I can buy from Korea without worrying that much about my orders and packages. My experience have been really good, the site is so easy to use and the delivery is also pretty fast and they take a lot of care of the packages, not to mention they give really good coupons and offers from time to time too. I really recommend it!

2 July 2024
Unprompted review

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