Deliveroo Reviews 279

I’m extremely disappointed with my recent experience using Deliveroo. As a premium member who orders daily, I expect a certain level of care and professionalism in both delivery and customer support. Unfortunately, my latest order was left on the floor next to the garbage room, an unacceptable and unhygienic location, especially for food delivery. I’m on the ground floor, so it would have been easy for the driver to notify me directly, rather than placing my order in such an inappropriate spot.
This isn’t the first time I’ve encountered similar issues, and it’s very frustrating. To make things worse, when I reached out to customer service, I was met with indifference. They were unwilling to offer a refund or even an apology, leaving me feeling completely undervalued as a loyal customer.

One of the items in my order was missing upon delivery. When I reached out to your customer care team, I was shocked by their response—they refused to take my complaint, dismissed my concerns, and told me I could only file a complaint via email. They claimed this was due to a new policy preventing refunds for undelivered items. I sent the email with necessary pictures but the response was the same. However I contacted the store directly and they checked the cc tv cameras and accepted thier mistake and delivered the missed item after 1 day. But Deliveroo never accepted thier mistake and continued with thier denial.

This kind of treatment is unacceptable, especially from a reputable company like Deliveroo. It damages your credibility and shows a lack of commitment to customer satisfaction. Because of this experience, I have decided to stop ordering from Deliveroo altogether…

Wrong deliveries, I paid for the membership fee and the the order won't go thru, as they blocked by account and never returned the money back.
When you try to contact them , they say we will report it to the higher team, they reply back that they suspended my account for placing orders for potentially hazardous items in bulk quantities, I am not aware they are selling any hazardous items.
I don't recommend this service to anyone

Hello I just get service from the best service I order from restaurant Billy hamburger thank you so much for the service

I ordered few items on Friday, November 8th. The money deducted from my account but I never received my order. I tried to contact the customer service but there was no way to reach.

I gave 2 stars just for the time they spent educating their staff how to waste other people’s time. I palced an order that took 90 minutes to arrive, wrong food for getting a message saying “we feel your frustration “. Like seriously?? Who cares about your feelings??? I tried to call the restaurant another disaster, not sure where we are heading in providing services…

Poor customer service. Do not used this services. I placed my order and claiming that the item was delivered but it wasn’t. I
Am asking for the proof of delivery showing that the item is received but couldn’t give me. How would I rely on this third party provider if they couldn’t give me proper solution. The money I paid is not cheap but the customer service they have are incompetent. They’re claiming on their portal it was delivered but the recipient told me that nobody delivered such items. If they’re claiming it was delivered just send us the proof to whom they delivered but
They couldn’t provide. They are not helpful to find the solution and their rider are not honest and trustworthy. Thumbs down to this
Company.

Today has been a complete disaster from Deliveroo. They have wasted 1 1/2 hours of our valuable time making ridiculous excuses why our order has not been delivered.
Each time the operator would put me on hold for long lengths of time or cut me off ..

What makes matters worse, each person who speaks on the phone pretends to be a manager.

I could not begin to explain how many excuses and how bad the experience has been.

Well done Deliveroo for such bad service.
Still waiting for food & a reply !

ZERO STAR!!! Terrible Customer Service. Do not try to order on this app as they will not listen to your concerns, worst they will dispose your order.
They should not be called as a customer support as they will not support your concerns!

This service is outrageous , they delivered to wrong address, deliveryboy refused to bring to correct address and told me to contact deliveroo. Contact center promised me to refund , but after couple of days , they just refused refunding.

This service is outrageous , they delivered to wrong address, deliveryboy refused to bring to correct address and told me to contact deliveroo. Contact center promised me to refund , but after couple of days , they just refused refunding and blocked my app. without explaining any reason.

Has not received an order the first time- the first person told me that there would be a refund, the second person have told that there would be no refund. After pointing out at the conflicting information I was getting from 2 different employees they’ve made a decision to return money. And AFTER it the payment for my account was not working, that’s why I have contacted the support again to find out why am I am having failures at payment. They were redirecting me to several different persons with no clear answer at all.

After complaining again that nothing was fixed and nothing have been resolved, I have received the following email from Edwin ( Deliveroo Dubai):

“Deliveroo monitors user activity and reserves the right to deactivate accounts found to breach our terms of services. This includes applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff or riders, placing orders for potentially hazardous items in bulk quantities, or any other good reason). Based on your activity, we will be suspending your Deliveroo customer account immediately and it will no longer be possible to order with us. We will not be responding to any further correspondence related to this matter”.

Even though they have decided to return money and have not even explained why the payment has not worked. So do not recommend

Do any of the voucher codes actually work? Can’t even see the Ts&Cs and as for navigating to get Amazon Prime free delivery - good luck !

The worst place to order really do not deliver and just waste of time , not recommended it at all

Wrong quantity was delivered
When I refused to accept they pretend to take it back and secretly left the package on my doorstep.

Bloody theaf like attitude. Call centre support is also pathetic, tried to impose that the displayed photo is just a sample not actual item.

I'm sorry but they are unreliable and you won't get desired support

Very bad service. They don't keep their word. The app showed that my order will arrive in an hour, so I ordered. After waiting for more than two hours and a half, I called to cancel the order and refund my money. They blamed the seller and refused to cancel and refund as all respected apps would do. As a customer, I don't care who is responsible; you showed faulty information and you are either deceiving people or helping deceive people and steal their money.

I would rate 0, not 1 ! My order did not arrive but they said it was delivered without any evidence, of course ! Many mails exchanged, they recognised the recepient did not receive the order ... but write there will be no re-delivery or refund ! Horrible !!!

I’m extremely upset with my recent experience using Deliveroo. I ordered from Fix Dessert Chocolate for a family celebration, and after waiting over an hour, my order was suddenly cancelled without any notice. I only received a call to apologize after the fact, which did nothing to ease my frustration.

This lack of communication ruined our special occasion, and to make matters worse, my payment still hasn’t been refunded. The whole situation has caused me a lot of distress, and I feel let down by the service. I really hope this gets resolved quickly, as I’m considering sharing my experience more widely if it isn’t addressed.

If I could put a zero !
This app is not deserving even 1 star… I have tried to place an order from them 5 times in a different time of a day! I have my bank card which I am using daily and all is ok with the payment, but from them they are giving me an error! So disappointed and deleted the app, I have placed same order from Instaahop.

The worst service ever .. I received my order after three hours .. and I didn’t get any explanation when I asked about the reason.