Deliveroo Reviews 

Terrible. The driver picked up our order then told Deliveroo that the restaurant was closed so they cancelled our order. We called the restaurant and they were open and had made our order and it had been collected by a Deliveroo driver! So he stole our food. When I complained all they did was refund us. By this point my kids were starving, the least they could have done was had our order remade and delivered for free. Awful customer service.

Deliveroo customer service is appalling. I requested to get a partial refund as was dissatisfied with my order. They couldn’t offer anything at first and said they can’t help. Then, had me waiting for 30 minutes to try resolve my problem again, just to say they’ll give me £5 credit. I spent £41 and they couldn’t do anything about it when they easily could! Used them many times and this time they were useless. They do not care about their customers only care about getting their money.

Don't use Delivero the drivers very agresive and always lait. This company should not exist.
Very unhelpful on the phone.

Do not use this company. Disgraceful. Waited over 2 hours for food. Driver text to say she is at the wrong address and then we call her to direct her to our house which is around the corner. We wait 5 minutes and receive a text to say it delivered the driver has left. Waited 15 minutes on the line to speak to the 'next available agent' a conveniently midway through taking the details phone went silent and cut out. I know he hang up. I would give a zero if I could. Use Uber eats!

I would give a zero rating if I could. I seen a restaurant called wing world and thought we would try it and it turns out wing world doesn't exist and it was some horrible takeaway called clox that provided the food. Complete false advertising

Check the price. The website and KFC website differ greatly in price so not only do u pay delivery you have at an inflated price for the items. They don’t advertise that!!!
I ordered a KFC. Website offered a 20 minute delivery window.
I ordered the food. The App kept saying the food was being prepared. 45 minutes later it said the same.
I was in the chat when the mail came through saying a rider had been assigned. When I got my food 1 hour after I placed the order it was lukewarm. No real method to complain. They aren’t gonna refund! Tried to cancel well b4 the driver allocated no way to do that.
I checked the menu on the websight it is way more expensive than the KFC. So ripped off and had to eat cold food.
Never again!

Driver was helpful but wrong food arrived then he came back later with our order stone cold

Don't use this company! They have very poor service, even worse communication and refuse refunds for food not even delivered because the driver went to the wrong place despite comprehensive instructions! First and last time I will use them and will ensure everyone I know is aware of poor service.

Kept changing the delivery time, was funny in the end because a KFC went from 30 minutes to well over an hour, will never use again absolutely laughable.

Really bad service. Food never turned up for my grandsons birthday and when asked for re deliver they refused unless we paid again but couldn’t get a refund straight away so couldn’t get the food for his birthday. Absolutely awful business and service

During Covid, we've all most probably used service's that we most likely hadn't used before....Deliveroo are in first place for 'never use again'... If you wish to use the 14 day 'free delivery', beware. I took up the offer, cancelled the £10.49 two days early and they still billed me, twice! First Direct are great with problems and....I screen shot the 'Goodbye, are you sure you want to leave us?' message and the confirmation.... Wasted almost an hour of my life sorting this out, as they'd already set up a bill date for December.

I applied few time to work as a courier they won’t make me an account although it’s been a year, all my friends applied and got their accounts opened in a week, I tried to reach out to the support but they got back to me saying you’re on the waiting list...

Deliveroo does not even deserve a star...Bad service and the order takes sooooooooooooooooo longgggggggg to come... never use their service.

Deliveroo is pretty good, but I wish the restaurants would write proper descriptions of the food. For a Chinese restaurant, it might just say: "Chicken with curry sauce". And then you have to guess whether it comes with rice, vegetables, what kind of curry sauce, etc.

Not secure do not use. Credit card used for transactions that are not mine so the fact people can order and set up fake accounts using my details and customer service team don’t actually care or ever get back regarding these purchases to me is a real problem. Bad customer service

The delivery went wrong 2 times in one evening! The first delivery never arrived and the second time I got the wrong order. Customer service is also doing the bare minimum by either offering to replace your order or deposit the money of the order into your deliveroo account. Definitely switching to Uber Eats after this.

Waited for over 2 hours for a delivery. Received a refund from Deliveroo but only after having to push for it. The food was undercooked and lukewarm when it arrived.

I ordered food at 20.10 and arrived at 22.30,worst ever delivery food. Don't use it, u waste your time and money

I was using deliveroo.co.uk for long time. All the time food wasn't in whole set and some items were missing. Today I faced for first time with disgusting service ordering food from Shark Tail Sushi. The driver wasn't able to deliver food for distance in 3 km. Order was cancelled but I was charged for 56 pounds for nothing. In Deliveroo service, agent said that I will be charged for driver’s fault. I was disappointed. Will never use Deliveroo services again. It is pity that nowadays is possible to faced with such low service. Don't advise.

I feel disgusted with myself that it's taken me this long to acknowledge how terrible Deliveroo are and commit to never using them again.