dollarama.com Reviews 153

Bought a bag of Wonderful brand pistachios , ate most of the bag and discovered what looks like a maggot, mould and maggot eggs inside a pistachio. But what was worse is how client services handles this complaint. They initially didn't offer anything not even a refund, then tried to get me to accept a $10 gift card. Shameful.

18.00 Item
7.99 delivery fee
2.00 tip (I had said none)
3.60 service fee (what the hell is this?)

You gotta be kidding me.. $13.59 for online shopping in fees.. You need to change your name to TicketMaster with all those fees.

Very bad experience in oshawa dollarama. Poor customer service and caster need to change his attitude

I visited the Acton location the manager there needs to take some classes on how to be professional as a MANAGER of an establishment.

Even though I am telling him not to charge me yet, he still charged made me rang my card. I didn’t want the item. It was too expensive. There was no written on it, but he didn’t care on complaining, took my money and threw at me and told me to bad words This is kind of service that Dollarama on 71 and 138 is providing stop going to this Dollarama in Surrey. The guy is really hardheaded was threatening me to get out the store.

A few times a week I venture down the hill to the Dollarama at the Port Place Mall in Nanaimo. I’m pleased to shop and support a Canadian owned company. I feel a sense of Canadian pride.

“My Dollarama” is clean, bright, and well organized. What I really value at “My Dollarama” is the employee, Jenny. Jenny is more than a cashier. She’s a friendly face, with a kind word, and a pleasant greeting. What makes this employee excellent is her retail service. Jenny is a multitasker. She works two tills at a time keeping the line moving quickly. “Good to go.” is what she says to the client as she jumps to the adjacent till ringing up the next person. The line moves quickly.

Jenny is an amazing employee and deserves acknowledgement from the corporation and a prize for her commitment to cheerful customer service. I always look forward to the next Dollarma shopping experience and my encounter with Jenny.

I like Dollarama , but some locations have a serious attitude problem . I was just at the " Forum " branch & no hand held baskets , making a friendly gesture to the cahier to see if they had any , she nodded " no " with attitude & dismissive grimace & looked away , like she doesn't give a flying prune & I'm certain she doesn't . Charming . Same problem at the check out at Alexis Nihon ... it's like they just don't care .Now since I'm not one who only complains , I can tell you that the " Cathedral " branch has always been in a good mood & even say thank you with a smile . That's it , that's all . Good luck .

I bought $1950 apple gift cards on Saturday at 230 in bowmanville location at 243 king street east. All 4 cards that I bought were all blank went inside the store and asked for 2 brand new apple gift cards to replace the 2 fraudulent ones. The manager never gave us the 2 new ones without paying for them. Then she took my friend sunglasses and put them behind the till.

Attended the Polson Park Mall location in Vernon, BC and was absolutely gobsmacked at how encrusted with dirt their carts and pull along baskets were. I am talking thick, encrusted dirt and grim with a baked on to the metal and plastic appearance. And I went through all the carts looking for a cleaner one but they were all like that. 🤮🤮🤮
Then I had the nerve to try and contact head office to complain and found a system that has been set up so they never have to actually talk to a customer.
What about the above statements would make anyone think this company sees its customers as anything other than walking cash machines. Because they certainly are not supporters of "customer service". I'll be shopping at the other 3 none dollarama dollar stores in our area from now on.

You would think that with all the profits they are raking in, that they would invest in a useful website, where we can check to see if a product is in stock or not. Since we can no longer call the store directly. Calling their 1-888 number is useless. And their website is completely useless as well.

I am making a comment about the 'Mountana' dude who typed that Dollarama is the worst store on the Planet. Wow! He must be a space astronaut having flown around the Planet Earth (I assume). This disgruntled customer is from Ontario. Sounds like an unhappy person about other stores in Canada and the USA as well. I suggest he stay in his space craft and keep on orbiting whatever Planet including Mars.

worst store in whole the planet they doesn't have a local phone number and their toll free number not responsive
Also, their customer service stink and their Email are useless
Therefore, I will not recommend this crappy store to anyone

They price things incorrectly but will only honor 1 item only!! If they price it wrong then they should honor the price but they wouldn’t!! . Management are rude and not friendly. The cashier was kind but manager not nice. Then contacted them customer service. Did not reply to all my questions. Stated they would send e gift card and they didn’t!!! I wonder how many time they price items wrong hoping customers dont notice.

I bought a prepaid Joker Mastercard from Dollarama, registered the card when I got home, and tried to use it several times to activate a new prepaid phone plan @ Lucky Mobile only to realize that I was having a hard time because the credit card number was not the same number as on the receipt from the store. When I checked the balance, it had/has purchases in Seattle... I live and bought the card in Canada... Why is Dollarama selling fraudulent Mastercards?

their temporary foreign workers are always watching and assuming that us indigenous Canadians are thieves. Just had that aexperience at the Market Mall Saskatoon Location do not patronize Dollarama

I went in to buy items for crafts and spent $160
Some of the items I bought did not fit in the bags so I put them in a basket to take out of the store. I was parked in front of the doors, 3-5 fit away.
I was approached a female worker who said aggressively “no, don’t take that basket out of the store, you are on camera and we only have 4 baskets”
I said, sorry I can’t take it just to put these items in my car, and pointed to my car,
“No she said, you are on cameras” again aggressively.
So I asked what is your name ?
She said “You don’t need it” I asked what’s the mangers name then, she said “you don’t need it, it’s not of your business”
I said to her yes customers are aloud to know the managers name.
And I took out my phone to first look up if it showed on the website and then she said you don’t get to know anyone’s name.
So I started to record her and she went to the back of the store. I again was asking her what was the managers name and she avoided me.
I took my items to the car and returned the basket inside the store as promised.
As I was sitting in my car to look up the managers of the store, she walked past the window and stuck up the middle finger at me.
She then was on the phone and calling the manager I assume?!
This was so sad to see the lack of communication from this women and the other workers, a male and female standing behind the counter who did not even answer me when I asked them who is the manager.
I have videos I will be sending to their head office.
Store was 1919 31 street Se Calgary Alberta

Schmidt products are garbage. I will never buy. Rake was done as soon as I reached home. Handle comes out. Garden nozzle auto does not stick. I have to keep squeezing when watering the garden. One dollar is ok but at $4 it's a waste. Go elsewhere

Product is very affordable but good quality as well, and employees are helpful

LRecently, I purchased a $200 MasterCard gift card with cash at a Dollarama location. The cashier processed the transaction, but the receipt I was given showed “transaction canceled.” I immediately suspected something was wrong and documented the incident with photos and video.

When I attempted to use the gift card outside the store, it was not activated. I returned to the store and spoke with the manager, who insisted I contact MasterCard directly. MasterCard later confirmed that the card was never activated at all. Despite presenting proof that the transaction was canceled and the gift card was invalid, Dollarama refused to refund my money or take responsibility.

I attempted to escalate the issue by contacting Dollarama’s customer support and leaving multiple public reviews, but I have received no response. This raises serious concerns: How often does this happen to unsuspecting customers, especially when purchases are made with cash and there is little recourse?

This is not only about my personal loss, but about a larger consumer risk. Many people purchase prepaid gift cards at Dollarama, gas stations, and other retailers. If transactions fail and cards are never activated, customers are left with worthless cards and no accountability from the store.

I am sharing my story in hopes that the media can shed light on this issue.
Fortunately I did take a video and took pictures that can validate this crazy incident.

I’ve been told I should have called the cops because the receipt says that the transaction did not go through, yet I still couldn’t get a refund. Isn’t this theft?

I sent see mine BUT ILL REDO !!! im 60 ans was at morningisde square , got helped at checkout ( self ) no problem only 12.30, then was stopped rudely, falsely accused !!!! THEN was harassed and am awaiting a reply via phone , I want the kid and security guard who LIED AND SAID I stole , then I had bought frozen stuff next door where I am known, he said go make sure I paid at M &Ms for her sruff at next door, thr lady knows me I said go ahead !!! That is illegal also , my life is hard enough taking csre of my mom has dementia and I NEVER STOLE A THING IN MY LIFE / didnt even look like i was !!!! I dont want any gift card pfft !!! Im goong to thr full extent of the law ! I found out thru police that your company broke crimal code 246.1 CH !!!! THE SECURITY GUARD HAD NO RIGHT TO GO THUR ANY OF MY OTHER PROPERTY, my white Jean cost coat over 200 dollars , since both your dirty hands on it so you will be paying for dry cleaning since he WAS SO RUDE !!!!!! ILL NEVER GO THERE AGAIN AND WILL BE CALLING THE REAL POLICE racist also , FOR FACT video will show as I want wito have video pulled out FOR COPS AND UPPER MANANGER ! THEY SHOULDNT BE WORKING THERE AT ALL I KNOW WHAT TIME AND TOOK PICS , the young kid said im sorry ??? Too late !!! Humiliatingme and security guard was MAIN REASON and kid so rude every word he said was and i got mad !!!!!!!