Deliveroo Reviews 

Wow ashamed to say I have multiple shares in deliveroo and they are absolutely useless, no wonder the share price is down so much !

Used deliveroo services just ONCE!!!! They had my card access and charged me for one and half year 2.99 Euro for nothing, until I've changed the card. Be aware of using Deliveroo company!!!!!¡

Order never arrived, never compensated.

I snapped tonight. after copious barely-literate messages back and forth of him trying to find the address he finally delivered me the bottle of Rothschild wine broken, in a paper bag. Delivery was at night and I didn’t see nor expect it to be broken so when I took the bag it cut my hand open and wine and blood spilled everywhere. I absolutely lost my temper. Never again with these morons they don’t respect customers time or money. I needed stitches at the ER. Waste of space these ppl are. Deleted my account and never will order again.

Just really dishonest customer service.
BAD Bad service. Its a joke!

Awful! Awful! Awful! Ordered shopping from local store and informed over half is out of stock. The order wasn't worth the fees after they removed most of the food. Deliver cancelled it for me but not my money. I used my last £30 on the order. They did not fulfil. Now they have £30 of my money and I cant order any food as my account is empty. They would not help or put any compensation on my account so I could eat. Just sent the same automated pre-written "thanks for your feedback". They charge £2.50 every order. Wouldn't even give a £5 good will.

Ordered something. The rider was about 200ft away from me. I messaged them to ask them if they were lost and requiring help. I then got a notification that there was a problem with my order and that was it. I messaged a customer service person to ask: 1) where my order was; 2) why it hadn't been delivered to me; and 3) why my rider didn't bother responding to my message and instead just took off. The person I was chatting with could not find out the answers to any of those questions for me, which, to be clear, wasn't their fault. They just didn't have access to any of that information. All they could do was apologise and refund me. So, Deliveroo might want to make it so that their customer service workers can actually find out the answers to their customers queries, because that's a pretty shockingly bed level of customer service for such a large company. Anyway, I think I'll try Uber Eats next time.

Such a bad experience. The food came over 40 minutes late, cold and soggy. I was told that I would get a partial refund and then later told that wasn’t possible. Worst service ever and terrible food from where we ordered from.

My order was not acceptable (made me and my wife sick).

Deliveroo doesn't want to act!

Deliveroo, Dage Claypot Noodles. Shocking service. From ordering (2 starters and 1 main meal) to eating was just short of 3 hours! The initial time estimate was 40-70 minutes, which was ok. Then the timeframe kept updating, creeping up and up in 20 minute chunks. Eventually the food order took 2 hours and 30 minutes, and then as the place was far away (not that I knew this, why don’t they only offer you eateries within a mile radius or so of your location?), the delivery was 30 minutes as the delivery rider was on a bicycle! Needless to say, when our food arrived and the delivery person got it out of his regular (non insulated) back pack, it was cold. The quality of the food was awful too but I’ll give the restaurant that review. Logistically, it seems that deliveroo does not have clue.

I tried to order goods from morrisons. It took 1 hour to put 9 items in my basket it was so slow it was dial up. I finally got to end opted to pay with PayPal. Twice it went through to PayPal. Twice nothing happened. It said review order and press confirm. But the confirm button does no allow you too. What a garbage website I will never use again.

They took money from my account without me realizing it, supposedly because I had opted for Deliveroo Plus. Never! So, it's theft, and they refuse to refund me. It's thievery, dirty guys

Half goods delivered goods missing from order. Absolutely shocking service

Don’t use this company the rider hygiene is disgusting they stink they don’t seem wash or shower, never get close to one, their clothes they wear are filthy plus they tamper with food they’ve known to spit in customers food they’ve been filmed doing it.
When you get the food it’s cold the company needs shutting down as it’s down & outs on bikes.

Absolutely terrible. Food never arrived and no customer service as chat was useless. I would nor recommend it. Romauld was not helpful on the live chat. Useless and rude.
Then WendyAn decided to chirp in to resolve this and was even less helpful if you can imagine. So far deliveroo paris has put me off deliveroo as a whole.

Food arrived completely soaked in soda which had fallen in the bag. Hardly edible… They refused to refund + their support chat is “not working” right now. Should have looked into this absolute scam before ordering from there. Lesson learned. (Nantes, France.)

I have ordered from Deliveroo for the last 3 months here in Nice, France. I ordered food and waited for 90 minutes for it to be delivered and never got delivered. I had waited out front of my house for the delivery that never came and as I was standing in front of my house I got a message that they delivery person attempted to deliver and said I didn't respond. I messaged the Deliveroo and they said that delivery person made an attempt to deliver, which is clearly false and would not refund my money which was over 40 euro for the order. This is the worst delivery service and suggest and even worse customer service. I sent 3 chat messages and an email with no response to my inquiry. Do not order delivery through Deliveroo.

Thieves that know what they are doing, I flew in from the UK my children had no eaten since our 4pm flight to Paris we didn’t get to hotel till 10pm and not only did my money get stolen my children where staved lied about attempting to call even the hotel manager calling him & driver pick up, never delivered nothing yet they lie say they left it in garden hotel has no garden I waited outside and reception for 30min plus my children went to bed hungry this is fraud and should be stopped, even had another driver ask me for the code claiming he was trying to help but I know if I give the code they claim it’s delivered when it’s not very dodgy operators in Paris, customer service non existent claims it’s been escalated but refused to refund saying it’s been left in a front garden somewhere when this hotel is on the main road no gardens and I didn’t order a garden food I ordered my children who deliveroo made wait up to starve just pathetic. Unscrupulous and unbelievable wish I hadn’t bothered 😕 way more harm than good can come from ordering, now I see the reviews either way try me my bank will return my money and I will continue to leave bad reviews daily because no you don’t steal ppls money starve thier kids waste thier time refuse to refund when you delivered nothing 0000000 if I could give - stars my daughter has survived stage 4 brain cancer at 6 this was supposed to be a enjoyable trip to Disney got here a day earlier and this is the nonsense we’ve had to deal with attempting to get food instead your just left out of pocket and hungry

Sick people and no resolution was given just lies after lie wasting your time further till 1am on the chat trying to get my money back they refused. Serious fraud investigation is needed targeting tourists and hoping you won’t fight for your money back that’s how they make profits clearly because providing a reasonable service is clearly not thier thing look at alll these reviews I wish I had seen prior

Beware ordering from deliveroo in France, I have been scammed the driver arrived insisting that another rider had part of the order, they never turned up and deliveroo insisted that it had been delivered and the live chat provided no help or refund and cut me off as soon as they had "responded" to my complaints.

Very Bad experience.
Pizzas not delivered. Driver pretends he waited for us in front of our house for 10 minutes (bizarrly without ringing at the intercom which is very clearly visible, which driver would do that??) and finally left the pizzas in our front garden. Obviously we checked and no pizzas anywhere.
Deliveroo refused to give a refund, pretending that the driver tried to call us and took a picture of the pizzas in our front garden. Easy to take a picture than take the pizzas with you...When we ask why the driver didn't ring, no response...