Deliveroo Reviews 

The driver did not deliver our food as other companies do. We found it next to dustbin outside our hotel. No phone call, no notification to reception, nothing. I guess you have to stand and look for them outside to increase the chances, but this it not for me. Serious quality issues and probably just a speculative company.

Takes no responsibility for alcohol being delivered to wrong address or not at all. No checking of ID. DO NOT USE THIS APP

Wish I had read the reviews before placing an order. It seems it is the company's common practice to not deliver the orders and claim that the client was not reachable by the driver. I provided proof that they did not call, the restaurant had no idea about my order, and that the order was not sent back to the restaurant either. Also the place I was staying was a hotel with the entire ground floor made of glass. No delivery driver came to the hotel according to the reception desk either. On the other hand a different delivery company had no problem delivering food to our room directly without any contact.

Terrible service. Delivery never arrived. We waited outside and tracked the delivery and it never even came down our street. Deliverer marked it as complete and the company would not refund us for our missing order. Don't use this service, it's a total scam.

REPORT THIS COMPANY!!! SCAM!!!
We ordered food to a restaurant and it took several delays. The rider went to our house, asked for the code, THEN said the store was closed and there was NO food!!! Customer service is NOT helpful and gave us DIFFERENT response. By call = they said that they cannot refund us because we gave the code to the delivery rider. By email = they claim that the rider waited for us but we did not meet with him. SCAMMERS AND LIARS!!! AVOID AT ALL COSTS

support client déplorable, des fatigués qui te redemande la photo alors que tu l'as déjà envoyé via le chat.
Délai jamais respecté. Aucun support direct

If I could give no stars then I would. Ordered pizza from Dominos Nice Est and it never arrived. Deliveroo have taken the restaurants’s lies i.e. we provided the wrong number and address and won’t refund. We spoke to Dominos twice on the evening of delivery to confirm the address of the hotel and they even admitted their mistake and offered to refund. Avoid Dominos Nice Est and Deliveroo France at all costs. Thieves and terrible customer service.

Wait around for half an hour to see my delivery was delivered….. where is it? Oh à phone call? It’s Deliveroo… Problem with the delivery guy, so we will redo your order, and guess what you don’t have to pay for delivery… it’ll take an hour. I’m sorry? But I signed up for Deliveroo plus so I don’t pay for delivery and now my dinner will take an hour and a half to be delivered? Offering something to compensate? No? Well I’m never using this service again.

Escape Deliveroo, they are thieves, Uber Eats is much better!!!! Order arrived in a pitiful state with ice-cold fries... but these thieves don't want to hear anything, even though it's their driver's fault!

Awful interaction, I ordered food and it didn't arrive, despite me waiting in the cold. I rang the driver and told him where I was standing, he still didn't turn up.
I emailed them and they took the driver's version of events and said they were charging me for no food and a bad experience!
I had a screenshot of the call I made, so I sent that and threatened them with a charge back or small claims, so I'll see what they come back with.
Horrific service and condescending manner to explain to me their driver couldn't wait for me, when I was waiting for them outside a big hotel, at the entrance!!

Service non-responsive, inconsiderate. Order from Uber Eats instead.

did not deliver food. deliveroo refuses to reimburse. their explanation is that driver left the food in front of the house. They dont seem to care it was the wrong damn house.

Why are people using this service ? I have so many problems with them.. until yesterday managed to sort it out. However yesterday they refused to refund me over £16 they took out of my account. Reason because even though I'm clearly over 50, I didn't have photo I'd to prove ny age !!!! No one in the csll centre would ho me. The people at the end of email wouldn't. Going to trading standards. For a start I've found out it is not legal for any delivery service to charge more for any item that the store charges in Store,they do

AVOID THEM AT ALL COST
Worst customer service... Impossible to hear them on the phone...
The delivery man "didn't find my address" or "I have missed my delivery" so nothing just no food and lost 31€...

Placed a large order and x2 bottles of wine were missing and deliveroi refused to refund me. I will never use them again and they are a disgrace. Avoid avoid

I had the worst service from deliveroo! been client for years now, but lately their service exceeded 0.

They have kept on transferring my call from one country to another (Some assistants handle benelux except france) and others handling France do not speak english. Insane internal misoperation.

Beyond that, the last two times my food delivery person isnt arriving.

I have made a wine order which I never received. When I asked for a refund, the Deliveroo team stated there was nothing they could do to help. Totally irrational.

Basically, the delivery person came almost 6 hours late, when I was not at home anymore. The wine bottles, which are non-perishable, have been charged to my account without ever being delivered. The customer service desk refused to help.

I got an intoxication ordering in their app, they decided to block my account when I gave them proof, never reach out to their scam customer service.

Does not even deserve one star! Worst service ever.
Honestly order never arrived (over £100) then we could call no one, we emailed to get reimbursed NO ANSWER

DO NOT USE DELIVEROO
DO NOT USE DELIVEROO

They are the worst

I wish I could give Deliveroo.fr zero stars. We found a cockroach in our order from Saturday and of course stopped eating immediately.
I called Deliveroo, sent them the photos via email as requested, and they offered no solutions at all and it looks like I won’t get reimbursed at all for this (we spent 50€ on this order).
Very very shocking.
Happy to discuss this further with the support team as this is unacceptable.