Deliveroo Reviews 566

Very bad experience

Terrible service the rider stole my food and I didn’t receive a refund

My burrito was collected and delivered In a timely manner however on notifications it said delivery man had another stop off before delivering to me. As a patient I ordered it to the hospital and when the bike pulled up the installation bag to keep food warm was only half zipped. As a patient I could not reheat the burrito as understandly staff can't be using their microwave for patients' for health and safety operations. My burrito was not even tepid it was fully cold and had to bin it. Prior to that I contacted deliveroo immediately and stated they could send someone out to return my purchase as it was no use to me. For a €15.80 burrito that I paid for all deliveroo agreed to was a €3 refund. Very disappointed and will not be ordering from deliveroo again. Will go with just eats in future as food most likely delivered in a car rather than a bike

Worst customer service. The order was left outside and when i came outside, there was nothing. Support agent told refund will be initiated within 48 hours and it's been more than 10 days now and still no refund.

Zero stars if I could. Ordered a nandos. Driver claimed he called, he didn't. Staying in hotel with a reception and they now claim left on door step as couldn't get hold of me (lie) I was waiting outside, also if they couldn't get me, talk to reception who are right next to the door. Scammers.

Experienced issue with Order #6383. Representative Carlo sorted out my problem quickly and was pleasant to deal with.

Worst company ever,the driver left on wrong address and you couldn’t contact with him
Never ever again will order thru deliveroo company again

First time using Deliveroo (for McDonalds) as sick and unable to cook. €37 for 2 Big Mac meals and 2 McFlurrys! Foolishly gave a small tip in advance. Both ice creams were mini instead of full size (because they didn’t read properly that “mini eggs” didn’t mean “mini”).

Such hassle getting a refund. 5 attempts - 2 calls to McDonald’s unanswered, Online claim was refused but I received no notification, Online chat only credited one item as I had only sent a photo for one. I sent my daughter to search the bin outside to get a photo of both items. Agent was gone and had to request from another. Finally got my miserable €9.60 refunded after 24 hours and many attempts.

Miserable, mean company who care more about a few euro than their reputation. Will never use again.

I always try to order direct from restaurants but made a foolish exception this once!

Absolutely terrible. Useless delivery drivers that do chores while delivering expensive food. Terrible feedback from deliveroo staff.

Do not use. Avoid at all costs.

I will never use deliveroo again! I ordered food from a restaurant in Belgium (FANTASTIQUE CROUSTY MOLENBEEK).
It never arrived. I was never contacted by the restaurant. Infact I called countless of times and I was sent straight to voicemail. Yet, when I reported it I was told that I would not be given my money back because “they are independent”. They lied about trying to contact me - I was staying in a hotel so if they tried to contact me, I’m pretty sure the hotel would have helped on their behalf.

I’ve reported this issue and tried to receive my money back but they keep giving me false solution resolving times. First it was 72hrs, I waited then it was another 72hrs and I waited again then 48hrs then I complained to them about what they’re doing and they just responded with they’re not giving me “compensation” which is very stupid because getting a refund isn’t compensation.

I should be able to get my money back because I never received the food!

All in all, I would rather use just eat than deliveroo ever again!!!!

Terrible company.
Had to collect my food after 1.5 hrs.
Food was cold.
Only offered to refund my delivery fee not the €2.99 service fee.
Really rude and poor customer service offered

Roadblocks at every attempt to try and get reimbursement for a completely wrong order. I was basically told there's nothing they could do even through provided evidence of wrong order.

I was waiting for food nearly 1h . delivery was very late and food cold. Customer service was not helpful at all.
I will not order anymore from deliveroo
Not recommend

As a customer - they’re over priced - poor customer service and profiting from having no major competitors.

Witnessing from the restaurants pov - the account services are inconsistent- not transparent and often sloppy.

They rank up the with clampers - it’s not a company I would be publicly boasting about

These reviews don’t matter as they have little to no major competitors in Ireland at the same scale. They have no interest or need to listen to feedback.

I orderd 4 chicken bigmac the driver took 20 min on bike an delivered ice cool food
NEVER AGAIN WILL I USE THIS SERVICE

They don’t honour their services. They don’t sort the problems, they refuse refund when the customers are fully entitled to it. I waited very long for an order yesterday, the food arrived freezing cold, couldn’t eat, they refuse the refund even though they can see the order was delivered long time after placed.

SLOW DELIVERY AND WON'T DELIVER TO MY DOOR!
I live in Dublin 3 and I’m very close to most of the restaurants I order from, yet Deliveroo is consistently slow in my experience. You can pay extra for “faster” delivery, but that feels like a bit of a joke. If I pay more and also add a €2 tip for the driver, it just becomes too expensive — especially given how close I am. Most of the time it would honestly be quicker for me to get the bus myself.
Another ongoing issue is that drivers won’t deliver to my door. They nearly always call to say they’re “outside.” I’ve walked down to my gate many times only to find they haven’t even arrived yet. My driveway is about 17 metres long, wide open, and we don’t even have a gate — yet they still won’t come to the door.
I got fed up with waiting and stopped walking out to meet them, only for them to then wait outside expecting me to come out anyway. It’s frustrating and defeats the point of delivery.
Overall, slow service, poor value if you pay extra, and unreliable door delivery. Just Eat has better reviews, so I’ll be giving them a try instead.

Do they actually know there a delivery service and they have to deliver the food ..... paid the driver a tip, paid the priority delivery fee, food took 90 mins to be delivered and was like an ice cube, when I asked the driver why so long he told me he went to 5 houses before me .... what's even the point in using this app if its not one bit convenient and is an absolute rip off ?
I will never use this app again

Truly terrible, Out of 3 orders, they delivered one. I decided to give them a chance again, no delivery, Folks please avoid them, poor poor service.

Ordered my usual order from Nandos and it usually comes in 2 packages as 1 was a salad. When delivery driver arrived, i noticed he had 1 package so i asked if he ddnt have another package for my order. He said no thats all he had. I tried to explain my order usually comes in 2 packages. He seemed annoyed with me. Tried to look at receipt to see maybe i forgot to order the salad and open the package to see maybe they put the salad inside in 1 package and he grabbed my hand and package screaming at me to give him the code. I was startled. Gave him code and he basically threw the package back at me. I tried to ask what about my salad and he just walked away and drove off. I get it wont be his fault if Nandos forgot to add my salad but his rudeness and grabbing my hand left me really appalled.