Deliveroo Reviews 

Half of my order was missing, contacted deliveroo and they did not give AF and make it very clear. Will not give me a refund as 'computer says no' and they did not ring the resteraunt or the driver to confirm. Absolutely disgusting customer service and amounts to nothing short of theft.

Horrible. First and Last time I use this f app. I got stuck in a big confusion and it was no my fault.
I live in a building of apartments next to other ones belongs to the same residential. My bad luck that 1 guy from my building ordered same kind of pizza from diferent companies with similar names. I kindly asked in my details to Ring the bell of my apt to know that he is exactly in a specific door of my building as it has two. But instead he called so I had to run and I tough he was outside my door but there was the other deliveroo who brought a pizza and we got the confusion. I got inside my home and I checked it and it was not mine so I went outside and I see a person waiting so I asked him if he was waiting a food order and he said yes. And I gave him his food. But my driver just ended up the conversation with no calling me again before he left. He said that he left my pizza outside but no, I went to every f door of the buildings and I couldn't find my pizza. I even Pay more money to get it fast. I called the pizza restaurant and they said I had to contact Deliveroo App. I explained to them and what did they said? That the deliveroo has left leaving my food in the doorstep? Which door? I don't know and I will never know because he prefer just waiting wherever he wants instead of following the details I wrote. That was a waste of energy, time, money, I spent 26 Euros for a pizza that never arrived and that I add the fast deliveroo. Simply they didn't care about my experience and left me hungry. I just thought it would be great to try for first time the app and the service but everything for me ended in a nightmare on Saturday night.

I placed an order for delivery shortly after I got a call from the driver saying that he was 2 minutes away and needed my deliveroo code in order to deliver it. After 10 minutes of waiting outside the driver was no where to be seen so I tried calling back but could not reach them, then the order said delivered even though I never received anything! Turns out the driver stole my order and marked it as delivered using the code I gave them. Never ordering from deliveroo again as this isn’t the first time something like this as happened and the customer service is absolutely disgraceful.

Refuse to give me a refund when restaurant called me asking to cancel on my end. Restaurant not responding to Deliveroo when contact attempted.

The app said the restaurant accepted the order and was preparing the order. As it passed the expected delivery time, I decided to call the restaurant and they said: “contact Deliveroo for a refund, we do not deliver to your area, too far.” I had been expecting for the food for one hour. I am very much disappointed with both customer services (the restaurant that did not call me to provide the information that they would not deliver to my area even though they had all my information there and from Deliveroo that did not communicate with the restaurant to know beforehand if they would deliver and only then accept the order… they made me wait so long for nothing). They have emailed me a cancellation receipt but this did not erase the fact that I’m going to bed without having my meal. Disappointed!!!

My order was not delivered to the hospital, the driver pretended not to understand me and hung up. He didn't answer another phone call. They employ people with no basic knowledge of the language. Money wasted Newer again Deliveroo

I ordered 2 items that were delivered to me in plymouth,the driver asked for a code,I have him the order code on my phone,he did nt speak much English,he started saying he was going to report us,I could nt understand why he kept saying it,I ve never ordered from deliveroo,won't b doing again,driver was rude.

Don't waste your hard earned money on these guys, absolutely appalling customer service!!
Spent €60 on food which wasn't delivered (although they claimed it was). Called helpline to discuss options and was advised it was company policy that no refunds were given.

If I could give zero I would. Got a disgusting inedible dried up order from pitzza bites Limerick. I immediately reported the order to deliveroo. The second i pressed the send button the message instantly was we reviewed your order and you will not get a refund. Avoid this scam. I don't know who own this inept delivery service but it should be outlawed. Avoid them.

Deliveroo increase the cost of the items on the menu, then add a sizeable service charge and delivery on top. Ridiculous to be adding an extra charge on to the cost of the food before everything else! Just not worth using anymore

Deliveroo driver didn't collect a second drink and told me to contact deliveroo for a refund. They refunded me less than it would now cost me to get that second drink on the deliveroo app on KFC (where order was placed). When I contacted the customer service and asked them to make it right they said there's nothing they can do as refund was system generated. So instead of just crediting me the difference or getting the driver to bring a second drink they just said sorry they will take my feedback for the future. I told the customer service agent they didn't help resolve and that I won't be using deliveroo again, all agent said was sorry to hear. Ever wonder how to lose business....this right here is it, very much a "don't care attitude", they would rather not make it right, when Deliveroos revenue is down and they wonder why ,it's because of things like this, it's the principal of doing right by those that you need to operate your business( DELIVEROO NEEDS TO REALISE THEY ARE NOT THE ONLY DELIVERY SERVICE OUT THERE). I refuse to use deliveroo again.

a restaurant that deliveroo advertise on their website did not deliver our food and kept our money. deliveroo gave us no satisfaction and said they would have to rely on the information the restaurant gave them and not us a long standing deliveroo customer who orders at least twice a week with them. the worst customer service - Robots !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Me and my massive family with babies and my wife ordered some food for our dinner and when the ‘food’ arrived there was none! It only came with 2 drinks and ice creams by this i am really appalled on this vile behaviour my children are crying thinking they won’t be able to eat and was looking forward to this exciting treat as we rarely order. I seriously think this needs sorting out as money has been wasted and time. Even more so this isn’t the first time this has happened it isn’t ok 👎 i do not recommend deliveroo at all as i’m sick to my stomach with stress from how poor the customer service is not even being able to call them to ask for the food to get delivered or even a refund. Do better deliveroo i’m not impressed. 👿👿👿👿😡😡😡🤬🤬🤬🤬👎👎👎

Driver made no attempt to deliver. We were all home. Got a message to say food was left in the garden - it wasn’t. Contacted them and they said the driver would not return and I wasn’t eligible for a refund because they had attempted to deliver. Restaurant won’t engage as they are a third party supplier. So I literally just gave them money for nothing and they spoiled a family birthday dinner. Live chat support was incredibly unhelpful.

Food arrived in a terrible state. Half of the order was missing and the rest was completely destroyed. Contacted Deliveroo customer support about the issue and they refused to acknowledge the issue of the destroyed food and issue a reimbursement.

Very poor support from the customer service. I received an order that had issues and they not only claimed it was not their problem but also exited the chat without even let me aknowledge a reply.
Very very poor service

I ordered from Xian street food. The driver dropped my food all over the ground. He didn't speak any English. I asked for a refund but he didn't understand me so we spent 15 mins speaking into an app trying to translate back and forth to each other. He took a photo of the food he had dropped on the ground as evidence for Deliveroo that the order was not delivered. However, I never received a refund. I contacted deliveroo and waited ages for them to reply. They told me that I needed a photo of the food on the ground as proof. At this stage the food was already in the bin. I asked if they could contact the driver as he had a photo, but they said they had no way of knowing who delivered the food. I won't be using them again

Worst service ever. Ordered Camille, missing food. Emailed customer service, what a joke, no interest, questions asked clearly copy and paste and highlighting the fact that my email wasn't read. Second email 11pm at night! Requested photographic evidence!
Its important to note that this never happened when ordered directly from Camille. I will never use Deliveroo again

Worst than 1 star!!!!! Delivery driver called me ask for the 2 digit number then dropped phone on me and no food delivered!!!!!! Never ever ordering from Deliveroo again 😡I will tell the world to stay far from them

I have never left a bad review in my life but just felt like people had to be warned with how appalling their customer service is. I have never had a worse experience. I have never had a deliveroo account and I haven't ordered from the site but it came to my attention that there was a charge for Deliveroo plus on my debit card. I thought this might be a mistake as a result of my amazon prime account which you can activate a free deliveroo plus membership with ( i never did ). I rang the customer service number where i was told they can see the transactions made on my card and that it is not coming from my deliveroo account, however they couldn't disclose the email address of the person making the transaction as the "data isn't related to me personally." Right. So they could see that the transactions were fraudulent and i was told , which i have in writing in an email, that there would be a temporary hold on my card while it was investigated further by their financial team. This was the 7th of july of this month and yet another deliveroo plus charge was placed on my card 31st of July. I rang the same support number again and was talking to the same woman as before but this time was told i have to email the support email address because it's out of her hands. So i emailed this email address and as someone else said in their review , i was met with generic / automatic responses and every single time i replied with details they asked for it was someone else replying. Over three days i had 7 if not more different people reply when i would reply to one of their emails and each time the person would be uneducated on the situation and ask for the same details again. When i first saw the transaction for deliveroo plus i was immediately going to cancel my card but seen as the only transactions on my card that were not my own was for deliveroo plus i didn't because as i said above i was told that any future payments for deliveroo with my card would be blocked as they know they are fraudulent and yet i was still charged a second time. I currently have my card frozen because i'm a 3rd level student and don't want any more money taken , they customer service team is an absolute joke , all i want is my refund for at least the second transaction if not both and then i will cancel my card because they won't refund it if my card is different . Everyone who is saying that they are a scam is 100%, they will do absolutely anything to avoid refunds and it seems deliberate that they reply with a new person every time. I will never ever use deliveroo.