Deliveroo Reviews 

Never again. We live 50m from an IPAS centre and the last 2 orders we placed at different places were delivered by migrants. It’s not racism but these people should NOT be employed by deliveroo. They cannot be insured. Who pays if one of these fat bike speedy Gonzales bump into you? You cannot sue an illegal. They are illegal in the country. Deliveroo should be investigated for employing these people. We have deleted our app and will never use them again. We suggest others do the same.

Worst customer service ever items missing from McDonald’s and McDonald’s told us to get onto Deliveroo they will process refund Deliveroo refused my refund as I don’t have a picture of the items missing even when I uploaded it directly to the app in chat worst customer service ever I will never use that app again.

Drivers will steal your food and deliveroo dont care...avoid at all cost!!!

Order 74, they lied to deliver the item, no contact, no phone calls. They lied to the customer. plz don't use this service at all

They have the monopoly of delivery services in Dublin, but somehow they cannot do basic stuff like changing or amending orders. Disgraceful!!

Worst delivery app and a scam company !! Avoid using them

If I could leave a 0 I would they left tue food on the main road took a photo of it outside the garden

Overall, the service seems to be more reliable than it used to be, based on multiple experiences, but:
* Drivers still try to offload damaged deliveries on customers, from time to time
* Fees have gone completely out of control - delivery fees, service fees etc etc. Attempts to move everyone onto more expensive subscription plans simply aren't the solution, either!

One Star
Absolutely disgraceful service. I placed an order and never received the food, yet Delivaro Ireland still refused to issue a refund. No explanation, no help, just automated replies and complete silence from customer service. They’ve taken my money and delivered nothing — literally. It feels like a scam at this point. I will never use this app again and would strongly advise others to stay far away. Total joke of a company.

Ordered late at night in Dublin, phone was on silent. The courier left the food at my door and took a photo. I went out four minutes later and it was gone. The street was empty — I strongly believe the courier took it.

Deliveroo only refunded the food but ignored the time I lost, the fact the restaurant was closed after, and how it affected my night. When I asked for proper compensation and flagged the courier, they just said they’d “look into it.”

Really disappointing.

Do NOT use. This app is expensive and monopolistic It’s too complex and has no feedback function. Hence why I am going public here. Tried ordering a burger and garlic chips but was so complicated I was home and made toast etc
before the app could comprehend my order. What a waste of time this is a joke.

Received nothing, and the customer support don't exist. they should not be able to operate in Ireland. reported

I don't know who is worse - Ubereats or Deliveroo. SO many bad experiences. Have deleted both accounts. The only delivery service that actually works is Just Eat - never had an issue. Was trying to place an order today with Deliveroo but couldn't because there was an error saying that my telephone number was registered to too many devices - whatever that means. I sent an email and got the auto response saying you will get a reply within 24-48 hrs. Not very helpful when you are looking to place an order. So I was stupid and wasted my time calling their customer service - On the phone for nearly half an hour, had to ask to speak with a manager until the 'manager' told me she would send me an email with details on how to unlock my account straight after the call. 2 hrs later - still no email. DO NOT waste your time and money on this company - just so bad. They could not care less.

Absolutely awful and incompetent platform for businesses with 37 % of commission, drivers always late, no support, not friendly user

Do not use Deliveroo. The food never turned up as the driver said I never pinned the location !! Even though I had my full address and post code. They said it was my fault and didn’t refund me

Ordered 2 burgers and 2 fries, didn’t receive 1 of the fries. I asked customer service for a refund and for 3 times they told me I wasn’t eligible with those premade messages, without explaining why. Awful customer service, time to switch to Just Eat, I will not waste another euro on this scammy app.

Absolute scammers……. ordered food from Zaytoon through delivroo last night. All was good until I received my order as we sat down to enjoy our meal opened it and found out it was beef instead of chicken.rang zaytoon lady on the phone said she’ll send another order out. After 50 minutes called them again lady said she can’t send the order as delivroo refunded my account. Contacted delivroo online mentioned what’s wrong. After few minutes received a email saying they have refunded €22.40 out of €41.08. That’s when I decided to call them and ask what the story is . Man over the phone said you will only get 22.40 back as rest of your order was on discount. I told him I didn’t ask for discount when I was ordering . It’s simple as I spent €41.08 on delivery I want all my money back. I asked him to put his supervisor on and told the supervisor if you don’t refund my money I’ll take you to court . It’s only then they refunded my money. Painful experience. Spoiled our evening.
Spent 2 hours dealing with these incompetent people . I’ll never use them again. Avoid Delvroo…….

Utterly disgusting and pathetic experience in Dublin. Food came completely crushed, asked the rider to dispose it off. The Rider left the dirty packet in front of the apartment and the food packets at the side of the apartment. The Rider had no civic sense, and presumably not aware that trash has to be disposed off at bin. Deliveroo has no control over these riders, in fact most of the riders name on system vs actual rider who is delivering doesn't match. This is in fact serious as Deliveroo will have no trail if something serious happens. A so called customer service manager by the name Carl couldn't not resolve the issue and said he is person with in charge and doesn't have anyone to escalate. Finally directed me to web form under Contact Us. Utter disgrace and no wonder why majority of reviews are 1 Star.

Order did not arrive, customer service unhelpful, no refund issued

Pathetic to say the least!