Delivita Ltd Reviews 

440
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the pizza ovens, noting their quality, ease of use, and stylish appearance. Many people appreciate the great value, often mentioning that the products come with useful accessories and are competitively priced compared to other brands. Reviewers also frequently highlight the prompt delivery service, with many items arriving quickly and well-packaged. However, some customers also noted issues with delivery, including couriers not attempting delivery or items arriving damaged. A few other people also felt that some products, like the storage bag, were not well-designed, making portability a hassle. Additionally, some reviewers experienced problems with product functionality, such as ignition failures or faulty gas supply valves, and expressed dissatisfaction with customer support regarding warranty claims, especially after a change in company ownership.

What people talk about most

Product

Consumers find the product to be positive, with many reviewers highly recommending the pizza ovens for their... See more

Quality

People report positive experiences with quality, consistently praising the exceptional build and design of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising prompt and fast delivery,... See more

Price

Users describe ambiguous interactions with price, with some reviewers finding the price point to be spot on... See more

User experience

Reviewers highlight positive aspects of user experience, praising the ease of use, quality, and appearance of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great portable pizza oven the Diavolo. Great price compared to more known brands and you get accessories such as the heat gun which you need to make sure you have perfect temperature when making pizz... See more

Rated 5 out of 5 stars

Excellent customer service. I called hoping they would price match a pizza oven I had seen on John Lewis website but JL couldn’t deliver in time… I was told the item on JL was the old model, they... See more

Rated 5 out of 5 stars

Great price pizza oven, very fast delivery in safe secure packaging. Good instruction manual with tips on easy pizza prep and cooking, love how the legs fold up for space saving and the well designed... See more

Rated 5 out of 5 stars

Ordered the gas Diavolo with accessories. I was called personally to discuss alternative colour the day I ordered due to stock. So really good service and it arrived the next morning. Great little ove... See more


Company details

  1. #91 of 100 best companies in Garden
  2. #15 of 15 best companies in BBQ Area
  3. #5 of 6 best companies in Cooking Class
  4. #1 of 2 best companies in Food machinery supplier

Written by the company

DeliVita is a British brand specialising in high-quality, handcrafted wood-fired pizza ovens. Designed for versatility and ease of use, their ovens are compact, portable, and perfect for both home and outdoor cooking. With a focus on creating exceptional culinary experiences, DeliVita’s ovens are built for high performance, reaching cooking temperatures quickly and maintaining heat efficiently. Beyond pizza, their ovens can be used to cook a variety of dishes, making them ideal for food enthusiasts who enjoy hosting gatherings. DeliVita also offers a range of accessories to enhance the cooking experience.


Contact info

4.2

Great

TrustScore 4 out of 5

440 reviews

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Replied to 50% of negative reviews

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4.2

All reviews

(440)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Dough was amazing speedy delivery

Dough was amazing speedy delivery, said free delivery even with a code, then charged 5.99

6 August 2025
Delivita Ltd logo

Reply from Delivita Ltd

Thank you for your review, did you reach out on the issue with the delivery code?

Rated 1 out of 5 stars

dreadful experience faulty oven

Ordered the oven delivered on time, however oven did not work due to faulty gas supply valve (we tried two different gas supplies both tested to be successfully suppling gas and working on other appliances). Telephones customer services dreadful first lady clearly had no idea different gas types, fobbed off with excuses worst of which must try with their regulator, despite website and manual stating can use with butane, LPG and propane. Two phone calls and still not willing to sort out ... I have now sent a formal letter of complaint with consumer rights reminder >>> will be contacting master card to get a refund... do not bother with this outfit

8 August 2025
Unprompted review
Delivita Ltd logo

Reply from Delivita Ltd

I'm very sorry to hear this, can you confirm if this was resolved?

Rated 5 out of 5 stars

Great price pizza oven

Great price pizza oven, very fast delivery in safe secure packaging. Good instruction manual with tips on easy pizza prep and cooking, love how the legs fold up for space saving and the well designed and constructed storage/transportation bag, pizza shovel and portable gas can was a nice little bonus.
Have used the oven twice now and the pizzas taste so much better than shop bought/conventional oven cooked pizzas, there more like pizza restaurant ones, would definitely recommend getting one!

14 July 2025
Rated 2 out of 5 stars

Poor delivery

The delivery man left outside and did not ring the doorbell or put in the big parcel box so everything had defrosted. Wasted food

31 July 2025
Delivita Ltd logo

Reply from Delivita Ltd

Thank you for your feedback, our doughballs are delivered in insulated packaging with ice packs so they can be frozen on delivery.

Rated 3 out of 5 stars

I liked the product

I liked the product, but the delivery was incomplete and it required more than one or two reminders to complete the order. I also didn't much care for the attitude of the customer service, although amends was made by the delivery of the final item.

3 July 2025
Delivita Ltd logo

Reply from Delivita Ltd

Thank you for your email, I can see an email received from you on Monday evening which we responded to asking you to confirm the items received on Wednesday morning, we then shipped the missing item. It would seem DPD received the items but did not deliver all three boxes for which I can only apologise.

Rated 1 out of 5 stars

Useless company to deal with

Useless company to deal with. Sent the wrong oven out first and took over 3 weeks and me having to chase by email and phone to get it finally sorted out. Didn’t send one accessory which was supposed to be supplied. Ordered some dough from them which arrives after 4 days not two and has the missing accessory in which I still get charged for. Won’t be buying from them again and do yourselves a favour don’t bother buying from them in the first place.

14 July 2025
Delivita Ltd logo

Reply from Delivita Ltd

I am sorry to read your review, I can't actually see that you have purchased an oven from us, the order that your review related to was for accessories and dough? I would be very happy to look into the issue for you if you could confirm the order number for the oven as this is not the level of service we want our customers to experience. With regard to the dough, I can see this was ordered later on a Thursday evening after our delivery cut off, as this is a perishable item that is required to be shipped for delivery on a week day the order was shipped on Monday for Tuesday. We will look to make this more clear.

Rated 4 out of 5 stars

Superb service

Superb service - unfortunately pizza oven does not live up to our expectations- perhaps it’s a trial and error experience but having followed all of the instructions we have yet still to achieve the perfect pizza - but we are not defeatist’s and will conquer this issue

27 June 2025
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I called hoping they would price match a pizza oven I had seen on John Lewis website but JL couldn’t deliver in time… I was told the item on JL was the old model, they could do the current upto date model and with a new customer discount code so although they could not price match the new model was a fraction more than the one on JL website & next day tracked delivery.
Parcel arrived first thing the next day & although a gift it was well received & cooked the most perfect pizza’s.
Also comes complete with carry case pizza peal & travel gas canisters.
5stars for this company.

10 July 2025
Rated 3 out of 5 stars

Poor Service

Product arrived semi defrosted and squashed, didnt want to do refreeze, contacted customer services and was told that is quite normal and is ok to re freeze

3 July 2025
Rated 1 out of 5 stars

The item ordered was lost in post

The item ordered was lost in post, Delivita were quick to make amends but unfortunately my last order was one item short and I had to chase to find out when it was due, this is why I am giving one star. Everything I have purchased form Delivita has been quality, for this I would defiantly award five stars.

26 June 2025

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