DELLI Reviews 176

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers had a great experience with this company. Customers consistently praise the wide selection of unique and high-quality products, often discovering items not found elsewhere. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the careful and secure packaging that ensures items arrive in perfect condition. Reviewers also commend the excellent customer service, noting the helpfulness and quick responses from the team in resolving any issues. However, some customers also noted issues with orders, such as missing items, damaged goods, or products not meeting freshness expectations. There were also occasional complaints regarding slow delivery times, lost parcels, or a lack of communication, particularly during peak seasons.

What people talk about most

Product

Customers had positive experiences with product, often praising the excellent and unique selection, with many... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and swift delivery... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering, quick delivery,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently impressed by the range and... See more

Customer service

People report positive experiences with customer service, often describing it as fantastic, excellent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great packaging and dispatch times. Disappointed with the BRUT tea tokens that I purchased at £2.35 a sachet (2 cups)🥺 Great customer service in the past!!

Rated 4 out of 5 stars

The choice is very good, I am thoroughly enjoying the chilli garlic oil, it tastes really authentic. I love Superbon crisps anyway, I know how good they are and they are surprisingly hard to come by... See more

Company replied

Rated 3 out of 5 stars

The order was incomplete, it arrived damaged and was delivered to the wrong address. Delli was quick to rectify this and the missing items arrived speedily afterwards

Rated 3 out of 5 stars

Delivery and packaging was great Shame about the Chilli oil! I was expecting a tasty artisan chili oil for the price charged with a more homemade taste. What I experienced was a bland run of the... See more


Company details

  1. Fresh food market

Written by the company

DELLI is a fun new platform, where you can both buy and sell. As a buyer, you can enjoy exciting drops and support passionate, independent producers. As a seller, you can share your food or drink with a community eager to try new things.


Contact info

4.0

Great

TrustScore 4 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best online delli

Love ordering from here, it's always packaged so nicely and the products are amazing quality. Makes a great gift for someone too!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

I love Delli

I love Delli! It stocks so many great products from exciting indie makers and producers from a variety of heritages. Lots to choose from and there's always something new to discover.

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Great site

Have used this site a could have times. Really happy with all my products. Had a wrong product on my recent purchase and the customer service team were fab and quickly resolved it.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

I placed an order as a birthday gift…

I placed an order as a birthday gift for a friend. The order was sent to the friend , with one of the items being out of stock and another arriving open, with the contents spilling over the rest of the produce. I contacted the support team explaining the situation and my frustrations, given that this was purchased as a gift. They responded straight away and were quick to rectify the issue. They refunded me out of stock item and also sent out the order again, at no extra cost. Even though the above was not ideal, i was pleased at how quickly and efficiently they rectified the issue, hence the 5 stars.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I note the mixed experiences of other shoppers but my personal experience was faultless with none of the described issues. I made a fairly large order of just under £100, it was dispatched within two days and I received it shortly afterwards via the free delivery. All items were present and everything I've tried so far has been delicious.

They stock a wide variety of interesting/unique items which are difficult to find elsewhere and the prices are fair (well, as in on par with what you would pay elsewhere). I would recommend DELLI.

17 July 2025
Rated 5 out of 5 stars

Great service.

Issue with delivery but great customer service sorted the issue and great products!

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Blue Plaque above your Erdington High…

Blue Plaque above your Erdington High Street shop - while accepting that this plaque is offered no legal protection whatsoever under the law, I think that following the very recent death of local Birmingham legend, Ozzy Osbourne, whose band Black Sabbath played at the club referred to by the plaque, it would gain you a whole lot of love & respect, if you removed the current paint obscuring the plaque, and restored it to its full bright blue glory. Thanks in hopeful anticipation x

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Always had great products and customer service from Delli. I did have a parcel of bagels from Papo’s which went walkies with EVRI but Delli were so helpful and compensated me for the inconvenience. The bagels did eventually turn up just 4 days out of date!! The products are really good quality and usually arrive within the given time frame! Delish! Thanks Delli

27 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look