DELLI Reviews 176

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers had a great experience with this company. Customers consistently praise the wide selection of unique and high-quality products, often discovering items not found elsewhere. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the careful and secure packaging that ensures items arrive in perfect condition. Reviewers also commend the excellent customer service, noting the helpfulness and quick responses from the team in resolving any issues. However, some customers also noted issues with orders, such as missing items, damaged goods, or products not meeting freshness expectations. There were also occasional complaints regarding slow delivery times, lost parcels, or a lack of communication, particularly during peak seasons.

What people talk about most

Product

Customers had positive experiences with product, often praising the excellent and unique selection, with many... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and swift delivery... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering, quick delivery,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently impressed by the range and... See more

Customer service

People report positive experiences with customer service, often describing it as fantastic, excellent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great packaging and dispatch times. Disappointed with the BRUT tea tokens that I purchased at £2.35 a sachet (2 cups)🥺 Great customer service in the past!!

Rated 4 out of 5 stars

The choice is very good, I am thoroughly enjoying the chilli garlic oil, it tastes really authentic. I love Superbon crisps anyway, I know how good they are and they are surprisingly hard to come by... See more

Company replied

Rated 3 out of 5 stars

The order was incomplete, it arrived damaged and was delivered to the wrong address. Delli was quick to rectify this and the missing items arrived speedily afterwards

Rated 3 out of 5 stars

Delivery and packaging was great Shame about the Chilli oil! I was expecting a tasty artisan chili oil for the price charged with a more homemade taste. What I experienced was a bland run of the... See more


Company details

  1. Fresh food market

Written by the company

DELLI is a fun new platform, where you can both buy and sell. As a buyer, you can enjoy exciting drops and support passionate, independent producers. As a seller, you can share your food or drink with a community eager to try new things.


Contact info

4.0

Great

TrustScore 4 out of 5

176 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super range of products

Recommended by a friend - sent as a gift and it didn’t disappoint. Great range of unusual products to choose from - fast delivery and easy to use website Nice.

31 August 2025
Unprompted review
Rated 2 out of 5 stars

Great product selection but horrible…

Great product selection but horrible delivery and service. Delivery partners are unreliable and take way longer than expected. I would rather buy directly from the store than trust DELLI.

1 September 2025
Unprompted review
DELLI logo

Reply from DELLI

Hey Pranav, I’m so sorry to hear of your disappointing delivery experience, as this is definitely not the level of service we aim to provide. We will be investigating this further to ensure that it will not happen again. We have been in touch with you directly, and we hope the resolution offered was a step toward making things right! If there’s anything more we can do to support you, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I had my parcel stolen as the driver didn't follow my instruction and just left it outside my house. They instantly send me a new parcel and a %15 voucher for my next purchase. Thank you Delli

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Fab, fast service when I had a problem with my order. Have bought from them many times and the service and products are consistently good.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Cookbook and condiment love

I ordered a cookbook - Simply Malaysian, along with some of the condiments used in the recipes from here.
Have ordered twice now, and everytime the deliveries have been very prompt, very well packaged and off course tasty.
What's more to love about that??

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Really great customer service

Really great customer service. There was an issue with the delivery company losing my parcel but communication was speedy and a new item sent out prompt! Can't thank the team enough!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

these guys are great

these guys are great. Love their selection and collaborations with great brands. I had an issue with a delivery which wasn't their fault but they sorted me quickly after I contacted them, really appreciate it.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a box of mixed items based on…

I ordered a box of mixed items based on the reviews and also some olive oil that I’d seen promoted on a cooking show. The box of mixed items arrived beautifully packaged but the olive oil was missing. I contacted the customer services team and the issue was dealt with in a friendly and efficient manner. That’s why I’d give 5 stars and also because I thinks it’s important to support small businesses and DELLI have such a variety of unique and tempting products it’s hard not to give them praise!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Delli is my go-to!

Delli is my go-to for discovering the best independent food brands! Their marketplace makes it so easy to find unique items, whether it’s sauces, pastes, or hard-to-find cooking ingredients. I love creating personalised hampers for birthdays and Christmas, and now my friends and family are hooked too! Delivery is always fast, and there’s often a discount code available. I’ve been a loyal customer now for a while and it’s because Delli never disappoints.

14 August 2025
Unprompted review

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