De'Longhi Reviews 

Does not save the profile drinks…
I need to stop it always…

Very disappointed with De’Longi I bought a new Rivelia which I am very pleased with,but during the purchase procedure they asked if I had a De’Longi for part exchange I gave all the details of my De’Longi Magnifica EVO which is in immaculate condition and they offered £120 which since i have sent e-mails made phone and the last call said we don’t do part exchange so why put us through the procedure in the first place! A very disappointed customer.

OMG better than we had anticipated - and the extra bean hopper means a quick change to a decaf or speciality bean!
Not as much trouble to keep clean (the milk frother is wonderful) and it’s truly like a barista coffee from your local cafe with the froth on top of a black coffee - the crema!
Bought extra water filters and descaler using their new customer 20% discount - well worth it, and delivery was very quick under 2days!
PS the machine delivers a hot coffee so not sure why that review was submitted.
Well done DeLonghi

From the purchase-delivery to aftercare 100%

Lovely coffee, easy to use with instructions showing as you go along. Great choice.

Both the kettle and the toaster look nice. The colour was what I wanted.
But……. They are both really quite flimsy. Kettle is lightweight, doesn’t feel sturdy enough for me, often find water on the base of the kettle. The toaster, again very flimsy, the ‘silver’ bits that you push down to work the toaster feel like plastic and they are not even at all. If you put crumpets in the toaster they don’t ’pop Up’ properly and have to be fished out with a fork !! 🤷‍♀️ definitely not ideal.
I’m not sure that they will stand the test of time. I’ve kept the boxes incase I have to return.
Ordering was simple.
The delivery time was good and the items were well packaged.

Shocking customer service - purchase from this company with caution. See recent 1 star reviews below as my experience is not unique. Machine broke after 8 months having bought direct from Delonghi - returned machine under warranty for repair (no replacement offered) and been without it now for over 6 weeks. Limited contact with customer services as they do not reply to emails. Multiple broken promises of updates and resolutions - overall a truly shocking level of service. At a loss in how to proceed - will avoid this brand in the future - and will also be sure to buy from a main retailer rather then from the brand itself as typically they understand about customer loyalty and retention. So poor.

I’m very happy with my De’Longhi bean-to-cup coffee machine. It’s easy to use and clean, and it makes delicious, creamy coffee with a lovely frothy texture. The coffee tastes great, and I enjoy having café-quality coffee at home. I would definitely recommend it!

Disappointing. All milk menu drinks are produced foam first - so nothing resembling a flat white, just a cup of foam with two coffee holes deposited on top.

I didn't get my order more than 14 days. I cant to do refund, because I can't send my order back. I lose my money and dont have my item.

Fast delivery and fantastic coffee machine!!

I have repeatedly asked for an update for my machine which is being repaired under warranty but am just not getting one. The system where the repair team seem uncontactable by myself and the support team is unacceptable as I have nowhere left to go. Surely the repair team must have to provide updates and be held accountable for delays?

Edit: As of late afternoon I still haven't received any communication about the status of my machine. How hard can it be to get this?

Edit: It's been 24 hours since promised an update (Now it's the morning of 30/10/2026) are you truly listening to me and others just wanting a basic communication? This is an experience I never wish to repeat. Customer service is a low priority despite words saying otherwise. I would recommend never buying a coffee machine from De Longhi because if it breaks and you need to send it away for repair the warranty process is terribly slow and lacking in communication to a terribly frustrating degree.

EDIT: Hi Gemma, that is completely not the case! No replacement machine has ever been sent to us!

Edit: People from another building brought to us the replacement machine incorrectly sent to that address. This ticket can now be closed. I hope communication lessons can be learned by this. We had no idea our machine got damaged in transit to the repair centre and as such a replacement was being sent. We also had no communication to say that the replacement machine was being delivered and when. If we had we could have checked in neighbouring buildings and saved me the time and expense of engaging with customer support. Thank you.

Works perfectly. Initially i thought it will be a hassel to operate it considering all the options it has. But once set, it is very convenient. Makes a really nice coffee.

I had a delonghi 4 slot toaster years ago, sadly one side stopped working, but I loved my toaster, so my family has purchased a new one for me as a Christmas gift. 😁

The start up guide isn't very clear and there was no manual available on your website.
When I complained I got the run around from your bot until I specifically asked to talk to a human.
They were able to issue a pdf copy of the manual and also my receipt.

So far so good, still getting use to coffee machine. We really like the machine and how it make many different coffees. Shame there are not full instructions with it. Had to go online and print 57 pages

It is literally impossible to get in contact with the support

Very easy to use. What I like is you adjust the cup size and the machine stops automatically.

Excellent coffee machine, great overall experience!