Demijohn Reviews 

393
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and the delicious products, noting that exploring the shop or shopping online is always a wonderful treat. Consumers also appreciate the impressively fast delivery, beautiful packaging, and smooth ordering process, which makes finding and sending wonderful gifts effortless. However, some people mentioned that they had to unwrap the packaging to identify the contents and that the writing on the bottles sometimes rubbed off. A few consumers noted that minor packing issues occasionally occurred, leading to smudged labels.

What people talk about most

Product

People report positive experiences with product, highlighting the incredible quality and delicious taste of... See more

Quality

Consumers find quality to be exceptional, praising the delicious taste and original flavours of the vinegars,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their warm welcome and helpful... See more

Delivery service

Customers had positive experiences with delivery service, consistently noting speedy shipments that arrived... See more

Order

Reviewers mention positive feedback about order, consistently highlighting a smooth and efficient online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A close family member recommended we speak to the Demijohn team about getting wedding favours for our big day. I'm glad we did as I couldn't have asked for better. Angus was so friendly and helpful ri... See more

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied

Rated 5 out of 5 stars

Sent 5 varying size bottles back for different refills. Received a phone call from within days to confirm receipt, all requests were in stock and payment taken. Then had a chance for a lovely... See more

Rated 5 out of 5 stars

Having been able to sample as many of the various vinegars and alcohols that we wanted to and therefore been able to choose the ones we wanted to buy. Also having Angus there telling us all about Demi... See more


Company details

  1. #24 of 79 best companies in Alcohol Store
  2. #11 of 67 best companies in Corporate gift supplier
  3. #6 of 61 best companies in Food products supplier
  4. #56 of 372 best companies in Gift shop
  5. #4 of 18 best companies in Gourmet Grocery Shop

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

393 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(393)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company, definitely 5 stars.

Such a great company! I have made a few purchases from them now, and they have always been super speedy to dispatch and they’re very securely wrapped up.

The personalised note is such a nice perk too!

Would definitely recommend as a perfect birthday gift.

17 April 2026
Rated 5 out of 5 stars

Many refills & 20 years later

Sent 5 varying size bottles back for different refills.

Received a phone call from within days to confirm receipt, all requests were in stock and payment taken.

Then had a chance for a lovely chat with Angus about Demijohn and how I still thought it was the best.

I've been a customer for 20 years and the level of customer service and quality of product is outstanding. Thank you!

29 April 2026
Rated 5 out of 5 stars

Always a fun and uplifting experience…

Always a fun and uplifting experience getting my refills at Glenlair Steading. I love the new oils and look forward to many lovely salads over the summer with my stock of oils and vinegars - hope to see you at Spring Fling!

22 April 2026
Rated 5 out of 5 stars

Five years of excellent product and service

I love this company I used to have their products sent to US now I live in the UK and can get as much as I want the vinegars are amazing and the service is fabulous order one day get it the next great for when I run out of the elderflower vinegar and I need an immediate fix

16 April 2026
Rated 5 out of 5 stars

Love Demijohn!

I have shopped with Demijohn for quite a few years and love their products. I used to love going to the shop in Byres Road but since it closed, I have been buying online. I bought the elderberry and port liqueur for my mum and she loves it!
The bottles are lovely and come very well packaged.

9 March 2026
Rated 5 out of 5 stars

Happy with my purchase

My purchase was a birthday gift for my wife which was very well received! It was really well packed and delivered on time by Parcelforce. Customer sevice was very good. There was a small problem which was quickly sorted out within a couple of hours before the parcel was dispatched.

3 March 2026
Rated 4 out of 5 stars

Fantastic product

Fantastic product. (Sloe gin) one of the tastiest around. Delivered swiftly. Drunk as swiftly. It would be nice if the can it comes in was full, for appearances sake and something a little nicer than a plastic tub. For nearly £200 it dosent look as nice as it tastes.
Henry

25 February 2026
Demijohn logo

Reply from Demijohn

Thank you so much for your kind and enthusiastic words about our Sloe Gin and your order of course!
You make a very good point about appearance. Our bulk HPDPE drums of 3ltr and 5ltr capacity that your order came in are supplied as free to fill as we deliberately choose to reuse bulk containers from our suppliers rather than new containers as part of our environmental campaign to assist our part in creating a more circular economy. As a result they are slightly less attractrive than our beautiful refillable Italian glass bottles for example, which of course are more expensive to fill. They also may not be brim full depending on the quantitiy ordered.
I hope that makes some sense? We look forward to hearing from you again soon.
Best wishes, Angus

Rated 5 out of 5 stars

Amazing products and wonderful team

Amazing products and wonderful team, delicious and a real treat. Shopping with Demijohn always great fun, their enthusiasm and knowledge of their products makes it something to look forward to. Need to remember my empty bottles next time

20 February 2026
Rated 5 out of 5 stars

Sloe gin👌

The overall service and delivery was amazing and very prompt.Most importantly though this is up there with the best Sloe Gin I've ever had..I've had alot. The bottle and hand written label is also a very nice touch looks on point and smart. I wouldn't go anywhere else now

5 February 2026

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