Demijohn Reviews 

393
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and the delicious products, noting that exploring the shop or shopping online is always a wonderful treat. Consumers also appreciate the impressively fast delivery, beautiful packaging, and smooth ordering process, which makes finding and sending wonderful gifts effortless. However, some people mentioned that they had to unwrap the packaging to identify the contents and that the writing on the bottles sometimes rubbed off. A few consumers noted that minor packing issues occasionally occurred, leading to smudged labels.

What people talk about most

Product

People report positive experiences with product, highlighting the incredible quality and delicious taste of... See more

Quality

Consumers find quality to be exceptional, praising the delicious taste and original flavours of the vinegars,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their warm welcome and helpful... See more

Delivery service

Customers had positive experiences with delivery service, consistently noting speedy shipments that arrived... See more

Order

Reviewers mention positive feedback about order, consistently highlighting a smooth and efficient online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A close family member recommended we speak to the Demijohn team about getting wedding favours for our big day. I'm glad we did as I couldn't have asked for better. Angus was so friendly and helpful ri... See more

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied

Rated 5 out of 5 stars

Sent 5 varying size bottles back for different refills. Received a phone call from within days to confirm receipt, all requests were in stock and payment taken. Then had a chance for a lovely... See more

Rated 5 out of 5 stars

Having been able to sample as many of the various vinegars and alcohols that we wanted to and therefore been able to choose the ones we wanted to buy. Also having Angus there telling us all about Demi... See more


Company details

  1. #24 of 79 best companies in Alcohol Store
  2. #11 of 67 best companies in Corporate gift supplier
  3. #6 of 61 best companies in Food products supplier
  4. #56 of 372 best companies in Gift shop
  5. #4 of 18 best companies in Gourmet Grocery Shop

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(393)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fantastic selection

A fantastic selection of mostly flavoured oils, vinegars and spirits all available to taste. A fun experience to visit and delicious products to buy as gifts for friends and self! Lovely bottles too.

30 September 2025
Demijohn logo

Reply from Demijohn

Dear Ms Dupuy,

Thank you very much for taking the time to leave us a positive review!

I hope both you and your gift recipients enjoyed your new Demijohn products!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Fabulous service

Fabulous service. Tasting was so exciting and extensive early birthday pressies purchases made. Thank you Angus!

15 September 2025
Demijohn logo

Reply from Demijohn

Dear Helen.

Thank you dearly for your kind review. I am so glad that you have had a wonderful experience and I will pass your thanks to Angus!

I hope you and your gift recipients enjoyed your new Demijohn goodies.

Many thanks,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

personal happy and attentive service…

personal happy and attentive service with fine product and going that extra bit with beautiful packaging personalised and environmentally considerate.

4 September 2025
Demijohn logo

Reply from Demijohn

Dear Mickael.

Thank you very much for taking the time to write us such a lovely review. We are so pleased that you enjoy our products and are a fan of our eco-friendly mission!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Too many best products to list...

Olive oil, Black garlic balsamic vinegar, and our all time favourite Seville Orange gin......great product, fantastic service, and all bought the year at the Glenlair Feastival. Top day, top goodies

21 August 2025
Demijohn logo

Reply from Demijohn

Dear Caroline.

Thank you very much for attending Glenlair Feastival 2025 and for having so much fun that you left with a collection of Demijohn goodies! It is always great to see you.

Also, thank you very much for taking the time to leave us a review, it means a lot.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Fantastic company

Fantastic company
Service is phenomenal
Product superb
They truly listen to your requests and every liquid is perfect
Nephews wedding favours were very much enjoyed by all

15 August 2025
Demijohn logo

Reply from Demijohn

Dear Liz.

Thank you very much for your wonderful review! We are so pleased that the wedding favours were a hit - happy sipping!

Yours,
Angus

Rated 5 out of 5 stars

Super smooth transaction and really…

Super smooth transaction and really beautiful products - LOVE DEMIJOHN!!

21 August 2025
Demijohn logo

Reply from Demijohn

Dear Fraser.

Thank you for taking the time to write such a fantastic review! We are so happy to see your passion for Demijohn and our products, it means a lot to us!

Happy sipping.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Beautiful high end products which make…

Beautiful high end products which make perfect gifts - highly recommend

13 August 2025
Demijohn logo

Reply from Demijohn

Dear Penny.

Thank you very much for your order and for taking the time to write fabulous review, both are most appreciated!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Wonderful products and service.

Wonderful products and service.
The perfect original gift for a host or hostess.

11 August 2025
Demijohn logo

Reply from Demijohn

Dear Ms Macquaker.

Thank you for your wonderful review, we are so pleased to hear that our tipples are being enjoyed by you and your friends and family!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

excellent family business

Great communication and great products.

8 August 2025
Demijohn logo

Reply from Demijohn

Dear Joanna.

Thank you very much for your fabulous review and for your custom, we believe you may be our biggest Lime and Chilli Cordial fan! We hope we can deliver to you delicious drinks for many more years to come.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Great personal service as ever

Great personal service as ever, and the usual fabulous products. What a treasure this place is!

7 August 2025
Demijohn logo

Reply from Demijohn

Dear Lynn.

Thank you very much for your lovely review! You always bring such a fun time into the Demijohn HQ, we appreciate your custom and look forward to seeing you soon for another fabulous refill!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

What a lovely way to shop

What a lovely way to shop! The team at Glenlair are so enthusiastic and welcoming and their vinegars (didn’t taste other products) are sensational. Make great gifts too. Can highly recommend for taking salads to the next level.

5 August 2025
Demijohn logo

Reply from Demijohn

Dear Alison.

Thank you kindly for your wonderful review! Your words go a long way, especially when you spread the Demijohn word to your friends and family - we really appreciate you doing so!

It is always a pleasure.

Best wishes,
Yasemin
The Demijohn Team

Rated 4 out of 5 stars

Delicious

Very enthusiastic about their products

29 July 2025
Demijohn logo

Reply from Demijohn

Dear Penny.

It is always great to see you for a refill! Thank you very much for leaving us a positive review and hopefully we will see you again soon!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

The Black Garlic Balsamic Vinegar is…

The Black Garlic Balsamic Vinegar is amazing with or without food 🥰

28 July 2025
Demijohn logo

Reply from Demijohn

Dear Sonia.

Thank you very much for your kind review of our Black Garlic Balsamic Vinegar, we are so pleased to see you are enjoying it!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

We were given a very warm welcome and…

We were given a very warm welcome and all our rural members really enjoyed our mystery tour with a few purchases made.

11 July 2025
Demijohn logo

Reply from Demijohn

Dear Liz.

Thank you so much for taking the time to visit us here at Glenlair Steading, it was our absolute joy getting to host you and the other wonderful ladies on your mystery tour!

We have many, many more delicious drinks for you to try so do not be shy! We would so pleased to see you again.

Also, thank you for taking the time to leave us a positive review, we really appreciate it.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

We really enjoyed the demonstration and…

We really enjoyed the demonstration and tasting. I am not a whisky drinker but liked the Blackberry Whisky. Infused oils were nice too.

11 July 2025
Demijohn logo

Reply from Demijohn

Dear Marion.

It was an absolute delight meeting you and the other lovely ladies at our tasting here at Glenlair Steading. You were very bold to try things outside of your usual flavour preference and it makes us so happy that we found new, unexpected treats for you to enjoy!

Please do feel free to visit us again in the week, it would be wonderful to see you again and thank you for your kind review.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

That your drinks are amazing

Excellent products, reasonably priced

10 July 2025
Demijohn logo

Reply from Demijohn

Dear Anne.

Thank you for your kind review, we really appreciate you taking the time to share your thoughts.

If you keep the positivity going we will keep your favourite drinks flowing! Thanks so much for your support.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Highly Recommend

Amazing products and even more amazing staff!

26 June 2025
Demijohn logo

Reply from Demijohn

Dear Evie.

We are so grateful for your support and for your lovely words! Hopefully we will see you at the next Royal Highland Show for a refill?

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

The teachers loved them!

The purchase this time was a selection of oils and vinegars as presents for teachers. The wonderful flavours and infusions went down very well. Such an original solution, presented beautifully, was a real winner.

24 June 2025
Demijohn logo

Reply from Demijohn

Dear Annie.

Thoughtful feedback like yours is always a delight to see! We are so pleased that you have enjoyed our range of oils and vinegars and that you have spread the Demijohn word to the hard-working teachers of the world. Thank you very much!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Well the packaging is very interesting…

Well the packaging is very interesting as well as the lovely writing on the bottle. Have yet to try the elderflower vinegar but looking forward to it

30 June 2025
Demijohn logo

Reply from Demijohn

Dear Mary.

I am so happy to hear that you liked our presentation, hopefully you have enjoyed the Elderflower Vinegar just as much! Thank you for sharing your positive thoughts.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Amazing service

Amazing service. Ordered Thursday morning, delivered Friday lunchtime.

26 June 2025
Demijohn logo

Reply from Demijohn

Dear Mary.

Thank you for taking the time to leave us such a positive review, we are so happy that you had a great experience with us and we hope to keep delivering very speedy bottles of deliciousness your way.

Best wishes,
Yasemin
The Demijohn Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look