Demijohn Reviews 

393
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and the delicious products, noting that exploring the shop or shopping online is always a wonderful treat. Consumers also appreciate the impressively fast delivery, beautiful packaging, and smooth ordering process, which makes finding and sending wonderful gifts effortless. However, some people mentioned that they had to unwrap the packaging to identify the contents and that the writing on the bottles sometimes rubbed off. A few consumers noted that minor packing issues occasionally occurred, leading to smudged labels.

What people talk about most

Product

People report positive experiences with product, highlighting the incredible quality and delicious taste of... See more

Quality

Consumers find quality to be exceptional, praising the delicious taste and original flavours of the vinegars,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their warm welcome and helpful... See more

Delivery service

Customers had positive experiences with delivery service, consistently noting speedy shipments that arrived... See more

Order

Reviewers mention positive feedback about order, consistently highlighting a smooth and efficient online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A close family member recommended we speak to the Demijohn team about getting wedding favours for our big day. I'm glad we did as I couldn't have asked for better. Angus was so friendly and helpful ri... See more

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied

Rated 5 out of 5 stars

Sent 5 varying size bottles back for different refills. Received a phone call from within days to confirm receipt, all requests were in stock and payment taken. Then had a chance for a lovely... See more

Rated 5 out of 5 stars

Having been able to sample as many of the various vinegars and alcohols that we wanted to and therefore been able to choose the ones we wanted to buy. Also having Angus there telling us all about Demi... See more


Company details

  1. #24 of 79 best companies in Alcohol Store
  2. #11 of 67 best companies in Corporate gift supplier
  3. #6 of 61 best companies in Food products supplier
  4. #56 of 372 best companies in Gift shop
  5. #4 of 18 best companies in Gourmet Grocery Shop

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(393)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Fantastic! Gorgeous, yummy products, beautifully packaged - what’s not to love!😊

21 November 2025
Demijohn logo

Reply from Demijohn

Dear Mrs F.

Thank you for your wonderful words, we love every single one of them! Thank you very much for sharing!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Tasty treats sent to all the family and…

Tasty treats sent to all the family and prompt friendly help when I made a mistake on the form.

19 November 2025
Demijohn logo

Reply from Demijohn

Dear Lucy.

Thank you very much for choosing Demijohn to be a part of your celebrations, we hope your family enjoyed their tasty treats!

Also, thank you for sharing your positive review, we are happy to help.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Quick and free delivery.

17 November 2025
Demijohn logo

Reply from Demijohn

Dear Tim.

Many thanks for leaving us a positive review.

You have the right idea, free delivery over £40 is not one to be missed!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Simply perfect in taste.

Simply perfect in taste.
We highly recommend Demijohn to everyone.
We always enjoy ordering from here.

6 November 2025
Demijohn logo

Reply from Demijohn

Thank you very much for choosing to shop with us and for spreading the Demijohn word, your positive reviews, whether through word-of-mouth or here, online, means a lot to us. We really appreciate it!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Brilliant fast delivery

Brilliant fast delivery, well packaged and fantastic product.

10 November 2025
Demijohn logo

Reply from Demijohn

Dear Customer.

Thank you for taking the time to leave us a positive review, we are pleased to see that we ticked the boxes to make you have a great Demijohn shopping experience!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great products and really speedy delivery. We may possibly have ordered again 🤣🫣

6 November 2025
Demijohn logo

Reply from Demijohn

Dear Johanna.

It seems that the Demijohn effect has worked on you! I am happy to see that you have had such a positive experience with Demijohn that you ordered again. Thank you very much!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

A very pleasant visit

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful bottles or you can take your own.

5 November 2025
Demijohn logo

Reply from Demijohn

Dear Ms Aitken.

Thank you for taking the time to come visit Demijohn at Glenlair Steading, I am happy to hear that you enjoyed trying lots of different things and that you had a lovely experience with us.

We look forward to hopefully seeing you again - don't forget to bring your empty bottles!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Purchased for a friend’s Birthday

Purchased for a friend’s Birthday. Delivered quickly and she is delighted with the gift. Excellent service will use again for further gifting.

4 November 2025
Demijohn logo

Reply from Demijohn

Dear Zoe.

Thank you kindly for choosing Demijohn to be a part of your celebrations, we are so pleased to hear that your friend loved their gift.

Your review goes a long way, thank you!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars
Demijohn logo

Reply from Demijohn

Dear Tina.

You are most welcome!

Thank you for shopping with Demijohn and for taking the time to leave us a lovely review.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Classy bottle with amazing taste

Arrived fast and with no issues. The rum is amazing and the bottle extremely classy and unique. The writing on the bottle has rubbed off a little but it did not make the drink any less attractive. Fantastic idea for a gift. I highly recommend this shop.

30 October 2025
Demijohn logo

Reply from Demijohn

Dear Marta.

Thank you kindly for taking the time to leave your review, it means a lot to hear your feedback.

We are so pleased that you enjoyed your rum and that our service was speedy! Sometimes with our efficiency we run into a mishap such as the writing not being entirely dry before we wrap the bottles, we will keep an eye out for this in future to prevent it happening again. However, I am glad that you still thoroughly enjoyed your tipple!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Good service

Quick and fast delivery

30 October 2025
Demijohn logo

Reply from Demijohn

Dear Ms Dimes.

We are pleased to see that you had an efficient shopping experience with us!

Thank you very much for taking the time to leave us a review.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Excellent

Excellent, friendly service. Always very helpful and we all love their products.

30 October 2025
Demijohn logo

Reply from Demijohn

Dear Ms Johnson-Walker.

I am pleased to see that you have had a great experience shopping with us, thank you for taking the time to leave us such a wonderful review!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

A great product

A great product, easy to order on line and delivered intact and on time.

21 October 2025
Demijohn logo

Reply from Demijohn

Dear Kerry.

Thank you very much for your lovely review, we are happy that you had a great experience ordering with us and that you enjoyed your purchase!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Being made to feel that nothing is to…

Being made to feel that nothing is to much trouble, friendly and knowledgeable staff. Taste experience

28 October 2025
Demijohn logo

Reply from Demijohn

Dear Mr Reid,

With customers like you, you make our experience as a team very easy! We hope we can continue to give you a positive experience at Demijohn for many more years to come.

Thank you for your custom.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Soooo simple

We sent our order in and when we arrived Yasemin had it all packed and ready for us to collect

21 October 2025
Demijohn logo

Reply from Demijohn

Thank you very much for your lovely feedback!

I look forward to seeing you and your daughter the next time you fancy a refill! It is always a pleasure.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Yasemin was a great help!

Yasemin within the customer service team was really helpful and kept me well updated about the status of what i wanted to order and when the stock would be available. The products were exactly what I hoped for and the notes from the team were nice to receive.

16 October 2025
Demijohn logo

Reply from Demijohn

Dear Mr Fenton.

Yasemin here, thank you for your wonderful review. I am happy to help and I hope your gift recipients enjoyed their tipples!

Happy sipping!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Really interesting products

Really interesting drinks, oils and vinegars with subtle and unusual flavours - much better than the usual supermarket options.

8 October 2025
Demijohn logo

Reply from Demijohn

Dear Ms Cope,

Thank you for going out of your way to leave us a wonderful review, we are so pleased that you enjoyed trying lots of new and unusual things!

Thanks!

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

Super friendly and helpful

Super friendly and helpful

14 October 2025
Demijohn logo

Reply from Demijohn

Dear Carol.

That is very kind of you to say!

Thank you for taking the time to leave us a positive review, we are happy that you had a great experience with us.

Best wishes,
Yasemin
The Demijohn Team

Rated 5 out of 5 stars

All good

All good. Many thanks.

25 February 2025
Demijohn logo

Reply from Demijohn

Dear O.

Thank you kindly for taking the time to leave a positive review!

Best wishes,
Yasemin
The Demijohn Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look