Demijohn Reviews 

393
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and the delicious products, noting that exploring the shop or shopping online is always a wonderful treat. Consumers also appreciate the impressively fast delivery, beautiful packaging, and smooth ordering process, which makes finding and sending wonderful gifts effortless. However, some people mentioned that they had to unwrap the packaging to identify the contents and that the writing on the bottles sometimes rubbed off. A few consumers noted that minor packing issues occasionally occurred, leading to smudged labels.

What people talk about most

Product

People report positive experiences with product, highlighting the incredible quality and delicious taste of... See more

Quality

Consumers find quality to be exceptional, praising the delicious taste and original flavours of the vinegars,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their warm welcome and helpful... See more

Delivery service

Customers had positive experiences with delivery service, consistently noting speedy shipments that arrived... See more

Order

Reviewers mention positive feedback about order, consistently highlighting a smooth and efficient online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A close family member recommended we speak to the Demijohn team about getting wedding favours for our big day. I'm glad we did as I couldn't have asked for better. Angus was so friendly and helpful ri... See more

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied

Rated 5 out of 5 stars

Sent 5 varying size bottles back for different refills. Received a phone call from within days to confirm receipt, all requests were in stock and payment taken. Then had a chance for a lovely... See more

Rated 5 out of 5 stars

Having been able to sample as many of the various vinegars and alcohols that we wanted to and therefore been able to choose the ones we wanted to buy. Also having Angus there telling us all about Demi... See more


Company details

  1. #24 of 79 best companies in Alcohol Store
  2. #11 of 67 best companies in Corporate gift supplier
  3. #6 of 61 best companies in Food products supplier
  4. #56 of 372 best companies in Gift shop
  5. #4 of 18 best companies in Gourmet Grocery Shop

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

393 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(393)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Received international item in less…

Received international item in less than a week on a Saturday which was perfect.

No problem in ordering.

1 April 2025
Demijohn logo

Reply from Demijohn

Dear Steve.
Thank you so much for your order and kind words.
So glad it all made it safely to you, we hope it goes down well!!

Best wishes, Angus

Rated 5 out of 5 stars

Best bramble whisky ever !

Best bramble whisky ever !! Absolutely divine. I’ve purchased for myself and for gifts of which the recipients love it. Customer service is outstanding and delivery super quick. Comes very well packaged for when in transit. Can’t recommend this company enough.

19 March 2025
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Reply from Demijohn

Dear Maureen.

Thank you, thank you! What wonderfully kind words of enthusiasm for us and our Bramble Scotch Whisky.

We are agree, this is a very fine and fruity drink!

Thank you for your order, we look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

The response to my muddle over my order…

The response to my muddle over my order was immediate and immediately sorted. So good to be able to talk to a human being and get help and proper service. Love the presentation of the oil, a good present.

24 February 2025
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Reply from Demijohn

Thank you so much for you order and enthusiastic words about our Extra Virgin Olive Oil.

We hope the present went down well!

Best wishes, Angus

Rated 5 out of 5 stars

Was made to feel extremely welcome the…

Was made to feel extremely welcome the tasting session was fabulous I tried things I didn't think I'd like but loved them the flavours and the service are amazing can't wait to restock

24 February 2025
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Reply from Demijohn

Dear Clare, thank you so much for the kind words and for coming to see us at Glenlair Steading.

We look forward to your next visit and possibly a refill?!

Best wishes, Angus

Rated 5 out of 5 stars

Very quick delivery and nice wrapped…

Very quick delivery and nice wrapped and packaged. Can’t comment on wine as it’s a gift.

17 February 2025
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Reply from Demijohn

Dear Dawn, thank you so much for the kind words and for buying things.

Let's hope the present went down well!

Best wishes, Angus

Rated 5 out of 5 stars

A lovely valentines gift

Very easy to order, the item arrived promptly and was beautifully wrapped with a nicely written personal message.

14 February 2025
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Reply from Demijohn

Dear Paul, thank you so much for the kinds words and your order.

Sounds like the present went down well!

Best wishes, Angus

Rated 5 out of 5 stars

Great company

I used the online click and collect refill process to order some liqueurs. Very straightforward and easy with excellent customer service from start to finish - definitely recommend.

20 January 2025
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Reply from Demijohn

Dear Joanna.
Thank you so much for trying our new Click & Refill Service to refill your empty Demijohn bottles.

We are so pleased it worked well for you and that you now lots of lovely products to enjoy in your refilled bottles.

We are looking forward to your next refill already!

Best wishes, Angus

Rated 5 out of 5 stars

Always lovely products

Always lovely products, beautifully wrapped!
Service fabulous too

23 January 2025
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Reply from Demijohn

Dear Liz.

Thank you so much for ordering again and for your kind and enthusiastic words about our products.

We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

Very helpful

Very helpful, on time an presentation was lovely very happy with my purchase

6 January 2025
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Reply from Demijohn

Dear Ms Wilson,

Many thanks for your kind words and order.

I hope the whisky gift goes down well and we hear from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

Lovely people

Lovely people, great product

3 January 2025
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Reply from Demijohn

Dear Phil.

Thank you so much for your kind words.

Thank you also for coming seeing our new store at Glenlair Steading and buying many stacking bottles filled with delicious things.

It was a great way to start 2025 and we hope to see you again soon for a refill!

Best wishes, Angus

Rated 5 out of 5 stars

Delicious oil and vinegars

Delicious oil and vinegars, sent with a wonderful personal yet highly efficient service. Thank you!

30 December 2024
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Reply from Demijohn

Dear James, thank you!

Very kind of you to order more things and then write a fabulous review, both are most appreciated.

Here is to a fabulous 2025!

Best wishes, Angus

Rated 5 out of 5 stars

Fantastic product and first class…

Fantastic product and first class service!

27 December 2024
Demijohn logo

Reply from Demijohn

Thank you so much for your enthusiastic words and for dropping in to see us at Glenlair Steading and buying things.

We are looking forward to seeing you again for a refill soon!

Best wishes, Angus

Rated 5 out of 5 stars

I met a Mr Ferguson

I met a Mr Ferguson? at your stand at a Christmas fair in the Cotswolds, tasted some of your products and was hooked! Prompt delivery, well packaged and hopefully my friend will be delighted with her sloe gin. Wonder if she got me some……?

13 November 2024
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Reply from Demijohn

Dear Ms Burgess, thank you so much for your kind words and lovely to have met you at the Cotswolds Christmas Fair.

So glad the Sloe Gin order went down well, it is a family favourite of ours!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

High quality products, highly recommended.

High quality products and so many options ensure you get exactly what you want. The best customer service & communications. Highly recommended.

9 November 2024
Unprompted review
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Reply from Demijohn

Dear Tracey, thank you so much for your kind words.

We cannot wait to hear from you again!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Very friendly n helpful n no pressure…

Very friendly n helpful n no pressure to buy even after you try.
Seen at some fairs, country living n visited the home base.
Bought a number of things now all very good n excellent quality for money
Thank you keep up the good work

27 November 2024
Demijohn logo

Reply from Demijohn

Thank you so much for your very kind words and for buying things.

Best wishes for 2025 from us all, Angus

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