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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, delicious flavors, and suitability for gifts. Many highlight the outstanding service, describing it as friendly, knowledgeable, and personalized, with staff often going above and beyond. The delivery service is also frequently commended for its speed and efficiency. However, some people were dissatisfied with specific issues related to packaging and product presentation. A few customers mentioned that writing on bottles was smudged or rubbed off, and some experienced ripped or crushed paper wrapping, which was particularly problematic when items were intended as gifts.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Reviewers frequently... See more

Quality

Clients share positive opinions on quality, consistently praising the products for their outstanding flavors... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent, friendly, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fun and uplifting experience getting my refills at Glenlair Steading. I love the new oils and look forward to many lovely salads over the summer with my stock of oils and vinegars - hope to s... See more

Rated 5 out of 5 stars

First it was seeing Angus again and meeting his lovely family. Yasmin was very friendly and helped me try some of the fantastic cordials. It was also interesting to see the care she puts into pac... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting the Demijohn team at Badminton Horse Trials and sampling the range of artisan spirits and food. Placed an order which arrived beautifully packaged and couldn’t be more impr... See more

Company replied

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied


Company details

  1. #22 of 85 best companies in Alcohol Store
  2. #10 of 67 best companies in Corporate gift supplier
  3. #8 of 59 best companies in Food products supplier
  4. #60 of 371 best companies in Gift shop
  5. #4 of 19 best companies in Gourmet Grocery Shop

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very informative freindly and an all…

Very informative freindly and an all together enjoyable experience. Thank you

17 July 2024
Demijohn logo

Reply from Demijohn

Dear Charlie.
Thank you so much for your kind words and visiting us at Glenlair Steading. We are looking forward to your next visit already!
Best wishes, Angus

Rated 5 out of 5 stars

So so good with prompt delivery

So so good with prompt delivery

10 July 2024
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Reply from Demijohn

Dear Bryony.
Thank you so much for the order, great news it appeared safely and promptly, phew!
Best wishes, Angus

Rated 5 out of 5 stars

I found Demijohn at the highland show…

I found Demijohn at the highland show last year . I have ordered oils and liquers , absolutely delishes... bramble whisky liquer is the best ... ordering online very easy and a delight to do business with x

10 July 2024
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Reply from Demijohn

Dear Angela.
Thank you so much for your kind words and for ordering things. Looking forward to seeing you again soon!

Best wishes, Angus

Rated 5 out of 5 stars

Quick flawless ordering service

Quick flawless ordering service. EXCELLENT product.

8 July 2024
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Reply from Demijohn

Dear Morag.

Thank you so much for your latest order and such kind words.

We hope it all goes down well!

Best wishes, Angus

Rated 5 out of 5 stars

Fab shopping experience

Great in person experience trying out delicious oils and gins. It’s a pleasure to spend money!!

12 July 2024
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Reply from Demijohn

Dear Lyn, thank you so much for coming to see us at Glenlair Steading and for buying things so enthusastically.

We love it. Come back again soon!

Best wishes, Angus

Rated 5 out of 5 stars

They make drinks I like and package…

They make drinks I like and package them in an attractive manner. They remember customer faces and are very welcoming.

10 July 2024
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Reply from Demijohn

Dear David, thank you for your order and kind words.

We hope it is all going down well!

Best wishes, Angus

Rated 5 out of 5 stars

Excellent products and service

Order came well-packed and arrived safely, excellent products and friendly service - nothing to complain about at all.

8 July 2024
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Reply from Demijohn

Thank you so much for order and your kind words. We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

Shipped to the US

Met Angus in His old shop, he is Demijohn to me. We order about 3-4 times a year. Love seeing new recipes they put together. The flavor combinations are amazing. Quit ship to the US

3 July 2024
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Reply from Demijohn

Dear Linda. Thank you so much for your enthusiastic words and custom. Both are very much appreciated!

Best wishes, Angus

Rated 5 out of 5 stars

Great Company

As a return customer, as ever I am extremely grateful to The Demijohn Team for their efficient delivery of my online order. Great to see you out & about also at The Scottish Game Fair this weekend.

1 July 2024
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Reply from Demijohn

Thank you so much for your kind words and for coming to see us at The Scottish Game Fair and for buying things, that was fun!

Best wishes, Angus

Rated 5 out of 5 stars

Happy to recommend

Really friendly and welcoming staff at the Highland Show.
Interesting products and choice of bottle sizes and formats.
Well-packed delivery with a quick turnaround..

26 June 2024
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Reply from Demijohn

Dear Morag. Thank you so much for coming to see us at Royal Highland Show and ordering things for delivery.

We look forward to hearing from you again soon.

Best wishes,

Angus

Rated 5 out of 5 stars

Great tasting gin and fab refill service

Great tasting gin and wonderful to have the refill service (super quick turnaround too)

14 June 2024
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Reply from Demijohn

Thank you so much for your order and kind words. Great news you like our Seville Orange Gin, it is a personal favourite of mine!

Best wishes, Angus

Rated 5 out of 5 stars

Great customer service

Great customer service, good communication, friendly.

13 June 2024
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Reply from Demijohn

Dear Laura. Thank you so much for your order and kinds words. Both are much appreciated.

Best wishes, Angus

Rated 5 out of 5 stars

Great Customer Serivce

I accidentally ordered two of the same thing and a very nice staff member (Stella I think) gave me a call to check that with me the following day. Really appreciated that.

5 June 2024
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Reply from Demijohn

Dear Deb.
Thank you so much for your order and note.

I am so glad we could quickly help sort out your accidental double order. Next time will be easier for sure!

Best wishes, Angus

Rated 5 out of 5 stars

Easy ordering

Easy ordering , quick delivery , tasty product

3 June 2024
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Reply from Demijohn

Dear Philippa.
Thank you so much for the kind words and order. We are glad it went down well!

Best wishes, Angus

Rated 5 out of 5 stars

Glenlair Visit and Demijohn Surprise

We came to Glenlair from the US to visit Maxwell's home. We were introduced to Demijohn as an unexpected bonus in the rejuvenated carriage house. The proprieters' personal attention and time, including a tour and tasting of their original and creative delectable mixtures made this visit most memorable! Their attractive and useful packaging in stacking bottles with handwritten labels makes their products a showpiece for the table not to be hidden away in a cupboard. We will definitely recommend demijohn to our friends!

10 June 2024
Demijohn logo

Reply from Demijohn

Dear Jay.

Thank you so much for coming to see us at Glenlair Steading and for your amazing enthusiasm for our Demijohn products, we love that!

We look forward to seeing you back at Glenlair again soon.

Best wishes, Angus

Rated 5 out of 5 stars

Quick delivery & wrapped beautifully

Quick delivery, packaged safe and securely, as well as wrapped beautifully, AND most importantly, they tasted amazing, as always!

7 June 2024
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Reply from Demijohn

Dear Holly.

Thank you so much for your kind words and order. We are thrilled you like our Bramble Scotch Whisky and love your enthusiasm!

We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

As always very helpful and charming…

As always very helpful and charming with some lovely products!! Excellent service and advice

30 May 2024
Demijohn logo

Reply from Demijohn

Dear Jock, thank you so much for your kind words. It was great to see you both at Glenlair Steading again.

Get ready for the next event!

Best wishes, Angus

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