Denby PotteryReviews 

39,696
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,516 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often highlighting their durability and timeless appeal, with many owning items for decades. The service received is frequently described as excellent, with many appreciating the clear communication regarding orders and delivery updates. People are delighted with their purchases, noting that items arrive well-packaged and in perfect condition, often exceeding expectations. However, some people experienced significant delays in delivery, with orders taking several weeks to arrive, and a few reported not receiving their items at all or receiving broken products. A small number of customers also expressed frustration with a lack of updates after ordering, leading to concerns about the company's operational status.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing delight and... See more

Quality

Consumers consistently express high satisfaction with the quality of products, often describing them as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy delivery and good... See more

Order

People report positive experiences with order, with many customers expressing satisfaction with the... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Denby Pottery Factory on many many occasions making it a day out. Loved the factory tour last night. Very saddened to hear that Denby Pottery has gone into liquidation. England has lost a... See more

Rated 5 out of 5 stars

Ordered a casserole dish after seeing Denby on the news about possible liquidation. Having bought the Regency green collection years ago I knew it would be a quality product, and it is. A long wait fo... See more

Rated 5 out of 5 stars

I was bought my first bit of Denby when I bought my own house 36 years ago aged 21, and from that Imperial Blue sugar bowl and butter dish (both of which I still have) we've gone on to the full dinner... See more

Company replied

Rated 5 out of 5 stars

My order has arrived and I appreciated the good communication explaining why there was a delay in delivery. I was keen to complete a set of blue border plates and bowls and didn't realise the ones I h... See more


Company details

  1. #4 of 8 best companies in Ceramic manufacturer
  2. #33 of 93 best companies in Kitchenware Shop
  3. #103 of 233 best companies in Homewares Shop
  4. #63 of 137 best companies in Kitchen supply shop
  5. #7 of 11 best companies in Pottery manufacturer

About Denby Pottery

Written by the company

View New Designs
Dinnerware Sets
Shop by Colour
The Conscious Choice
Contact Us

All About Denby

When you buy Denby, you're choosing items with purpose and soul: hand-crafted, considered and made-to-last pieces that are truly a conscious choice. We’re still on the same site in Derbyshire where the pottery was founded in 1809 and our rich heritage is built on the generations of craftspeople making pottery here. Nestled next door to the seam of clay which our founder discovered, many traditional hand-crafting techniques are still used in our factory today. Everything we design and craft has versatility, beauty and durability, and is truly styled by life.

Versatile

One set can be everyday and special occasions, and every piece can be used in the oven, freezer, microwave and dishwasher. Our ranges are super versatile and multi-functional so a smaller number of pieces are needed - cook, serve and store in the same piece. Mugs double as plant pots, bowls as candle or trinket holders and jugs as vases.

Beautiful

Our stunning glazes and shapes make Denby a lovely thing to have in your home, share when you’re entertaining and also to buy as a thoughtful and sustainable gift. Our ceramics and homewares are not just for the kitchen - enjoy them around the home to add style as well as function to any room.

Durable

Denby’s durability is legendary, an attribute which becomes increasingly important as we look to reduce our disposable purchases. Our stoneware ranges come with a 10 year guarantee, and as our stoneware is super-strong, you can use it confidently and for occasions when you might otherwise use a disposable plate or cup.



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40k reviews

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Replied to 91% of negative reviews

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4.7

All reviews

(39,696)

4,216 reviews in the last 12 months

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Rated 5 out of 5 stars

Denby make wonderful items

Denby make wonderful items and the products I recently ordered exceed my expectations. Two of the items ordered were gifts and the recipients were delighted with the quality.

29 March 2026
Rated 3 out of 5 stars

No updates on status of accepted orde.

I ordered from your website items classed as being in stock. My payment was rapidly processed. Since then there has been no contact to update regarding delivery, or not. I understand fully that this is a hideous time for staff and that administration will complicate fulfilment, at best. I would, however still like to know if I have waved goodbye to my £150 or not. Some updates would be appreciated.
UPDATE: 2 days after posting this review I received an update and an assurance that my order was still being processed, albeit delayed. I am grateful for this and wish all the employees of Denby well.

7 April 2026
Rated 5 out of 5 stars

Too good to let go!

Whilst the status of the company survival is still to fight for Denby, has honoured my order with constant regular updates on the delivery and my truly top quality ceramics have arrived excellently packed. I am delighted with my order; as before sturdy, seemingly indestructible bowls, beautiful deep bright blues. Thank you.

28 March 2026
Rated 5 out of 5 stars

Love Denby Potteries …

I've loved Denby Potteries for many years, choosing it for our 1st dinnerware back in 1981. Using Wedding gift money to purchase it. A lot of what we bought, were in fact seconds (no one knew unless we told them). Visiting the pottery at the time.
We kept adding to grow our dinner service over time.

Eventually coming more up to date, over time as my taste changed.
I had a brief dalliance into another brand. Big mistake!

Back to Denby - white, white & more white.
Most of my old Denby was given to Charity Shop (sold for more than original price paid - but guess times changed) It is probably still in use today.
Recently I have purchased more bowls, whilst I await their arrival.
I have signed the petition to save Denby and shared with friends.
Also made a comment in the Telegraph regarding saving Denby. A real quality product.

5 April 2026
Rated 5 out of 5 stars

Love Denby

Love Denby. Not received goods yet due to problems the company is having - but do hope they manage to sort as it’s beautiful tableware and has always arrived quickly and well packaged before.

Still get 5 stars from me!

3 April 2026
Denby Pottery logo

Reply from Denby Pottery

Thank you for your 5 star review. We really appreciate all the patience and understanding during this current period. Please don't hesitate to contact our customer service team for an update on your order, but you will be kept informed once it is despatched. Thank you for your support during this time.

Rated 5 out of 5 stars

Superb style & quality from a much…

Superb style & quality from a much loved British Institution.
These products exceeded expectations. Beautifully designed, made & carefully packaged.
Let’s hope they survive & thrive - we manufacture so little in this country.

28 March 2026
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Reply from Denby Pottery

Thank you for your lovely review. We really appreciate all the support during this time and hope you enjoy your Denby!

Rated 4 out of 5 stars

Deserve to saved and kept in business

Great price, kept me informed as to the process while they are going through / into administration - ensured my order was with them, but they weren't taking the money till they could ship - really professional and deserve to continue in business.

29 March 2026
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Reply from Denby Pottery

Thank you for your review, we really do appreciate all the support during this period.

Rated 4 out of 5 stars

Extremely high quality

Previously I wrote a review saying my order didn’t come, after a short delay due to the situation denby are in my order has come and it’s extremely high quality and I would definitely recommend denby if they make it through this tough time, especially for the price I paid.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I am so moved by the plight of Denby so…

I am so moved by the plight of Denby so I purchased an Excellent Bowl Plate Mug from them. I so hope the Ceramics industry is given protection by the Government and finding a future for local heritage pottery such has Denby.

21 March 2026
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Reply from Denby Pottery

Thank you for your review, we really do appreciate the support during this period - it really does mean a lot.

Rated 5 out of 5 stars

The Best. End of.

Flipping love Denby, not only the products but everything about the brand. A world without Denby isn’t one I would want to consider.

Almost all of our chinaware is Denby. The best quality at a fair price.

Why is it so much better and more hardwearing than everything else? I’m not sure but I’m going to say that it’s the glaze.

31 March 2026
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Reply from Denby Pottery

Thank you for your lovely review. We take pride in our top quality ceramics that really are made to last. Thank you for your support during this time - it really is appreciated!

Rated 5 out of 5 stars

Once it was on its way my order came…

Once it was on its way my order came quickly, well wrapped and beautiful as always!

28 March 2026
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Reply from Denby Pottery

Thank you for your review. Apologies for the longer than usual delivery times, thank you for your patience and understanding with this. We hope you enjoy your Denby!

Rated 5 out of 5 stars

Great quality and timeless design

I was bought my first bit of Denby when I bought my own house 36 years ago aged 21, and from that Imperial Blue sugar bowl and butter dish (both of which I still have) we've gone on to the full dinner service, serving platters/bowls/glasses everything really. I can't imagine ever changing tbh. It really is timeless and such good quality, it still looks like new. This time round we've replaced some breakages, and bought a new set of cutlery, which is fab.

25 March 2026
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Reply from Denby Pottery

Thank you for your lovely review. We take pride in saying that Denby really is made to last, and your sugar bowl and butter dish prove that. Thank you for your continued support during this time - we really do appreciate it. We hope you enjoy your new cutlery set.

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